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February 2024 by Tamara Pittman
Went about a week ago to this store and bought a electronic litter box for my cat. Got it home and it never worked properly. I was just told by this store that they don't do refunds and that I can only have in store credit. I am so mad right now. I will never buy another thing from this store! Do not make the mistake of buying anything from here because if the product is faulty they are not going to give you your money back. Never buy anything from this store!
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February 2024 by Bo Jangles
Good place...good people
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February 2024 by Dave Franks
Had Rascal pampered at this location. They took great care of him! He had his nails clipped, bath, and trim. He looked wonderful and was cut just right. To all the staff at Petsence, thank you, and I will be seeing you again!
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February 2024 by Phillip Wattenbarger
Buyer Beware: Refunds only in store credit.Bought a heater for a fish tank and realized that the person we were giving it to already had one. Upon returning, they said it could only be given back in store credit. Proof of purchase on an unopened electronic item warrants a full refund.
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January 2024 by Elizabeth Harrison
They should get a 5 however monster how good you are there always room for improvement so they get a 4. Grooming started very knowledgeable and accommodating and friendly. The cashier's up front was also very friendly and very helpful went out of there way and beyond to give me information on name, places and the phone Numbers b because they didn't carry what I was looking for for my doggy. Yes I would recommend this pretty store and groomers
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December 2023 by Brittney Webb
All the employees are so kind when I walked in. They greeted me with so much kindness when I walked in. Great environment all together
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December 2023 by Donald Pillars Jr
Very helpful people. Will answer questions if need some help
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November 2023 by Shelby Grimes
Everyone is super nice here but I'd advise not buying the Betta. When I bought my fish, there was a film floating on the water and he has been sick ever since I brought him home. I would go to Nature's Best, my best friend got her Betta from there and hasn't had any problems with him.Despite the issue with the fish it is over all a great store and wonderful staff
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September 2023 by Katie Dougherty
Always love coming here. They are very friendly and knowledgeable.
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August 2023 by Jerri Shreve
The groomers were great with our great pyrenees. I wasn't sure how he would react with the staff, but he loved them!!! And likewise, they loved him. We will be visiting again this week for more grooming. He will be hard for the gals to ignore when the groomers get done with him. He is already a handsome dude, LOL!!!!
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July 2023 by Brooke H
Third time using their grooming service. They charged me 50 bucks for scalping my little sweet Cavapoo. All I needed was the tail close to his tooshie shaved because there was a bad knot and a mild clipping on his back. She shaved off his beautiful thick eyelashes, the top of his head which had no knots and left a knot on his back ~ none clipped at all there and didn’t even clip his nails. When my husband went to pick him up she was hastily yanking his fur on his tail with a comb instead of shaving it and he was yelping in pain. He wasn’t very clean either. A rush job gone wrong after two hours. Never go there. Never!!! Ever!!!
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July 2023 by Liz Harris
We found everything on our new puppy list here. All the staff were so helpful and very nice!
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July 2023 by Steven Kennedy
Very friendly and helpful definitely go back
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June 2023 by Misty Jones
Staff is always helpful and we Luv the selection of dog toys and treats
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May 2023 by Jack Hearn
Nice place ,little high priced on the L.E.D dog food my dog needs almost 15.00 higher than ther competitor in the lake of the Ozarks
