-
February 2024 by daniel sybouts
We have had Verizon twice and they have misrepresented the services and cost both times It has taken me hours to correct each timeThis time they blocked my return of equipment and persisted with billing on a closed accountIf it were not for the gracious help of personnel in the Lebanon store, I don't think I would have ever worked it out Both osage beach and camdenton where the accounts were opened were impossible to deal withCompany service stinks but this location has some beautiful people
-
February 2024 by Marissa Lowry
Very disappointed in their services and their extra fees they're always trying to charge and or upsell you on different Services quite annoying and their call center is an absolute joke
-
January 2024 by Brian Baker
Need to work a little harder with people about hooking them up a phone you know or get them started on something good you know not make them feel like you know we're beneath them because our phones are junk or possibly somebody putting afford a phone and you know I've dealt with them for quite a bit on and off and I really enjoy them when they
-
December 2023 by Kim William Le
I paid the bill $1000 for a month… they do it and you will paid … no idea… no complaints everything..?
-
October 2023 by Danny Williams
Everytime I go in this store it’s we can’t do that it’s Verizon policy I went in today the lady manager told me it was Verizon’s policy to do a $50 restocking fee on a brand new phone I leave call Verizon guess what once again she is wrong and the phone I wanted is on its way Customer Service is terrible no really they have to customer service.
-
July 2023 by cal luns
Bad service for two days they didn't open because they said their air-conditioned was broken and you can't never talk to a person
-
July 2023 by Andy Jordan
They were all extremely friendly, helpful & answered all of our questions. Matt made the experience so much easier.
-
July 2023 by cal lunsford
Bad service for two days they didn't open because they said their air-conditioned was broken and you can't never talk to a person
-
May 2023 by Timothy Parsons
I went in very confused with my new phone the man took time to sit down show me what I was doing wrong I walked out very pleased and able to use my phone very kind people ?
-
April 2023 by Nivk Stephen
Very personal service and even better customer atmosphere! Thanks for the sales tax!?!
-
February 2023 by Brittney Place
Derek was very helpful and knowledgeable when my husband and I were upgrading out phones! Highly recommend!
-
February 2023 by Audrey Lein
Staff seemed to be less interested in helping me when I disclosed my budget limitations. Like, there was a noticeable difference in communication after that.
-
February 2023 by John Mark EIGSTI
Nice clean bright store. Staff knows there stuff but they are sales driven so beware of the sales push.
-
January 2023 by Donna McKeever
Don’t trust Verizon unless you get it in writing. I did the promotion that was if you bring your own phone and switch from another carrier you get a $500 gift card. I did that and guess what. I did not get the gift card and when I called Verizon I found out The Lebanon, mo rep was not trained and failed to tell me a promotion code. When I called Verizon They said the promotion expired, which it had not. When I was in the store it was scrolling across their promotion board. The sales guy even checked with the manager to ensure it was still valid. Monday I move my business to a honest carrier. Never trust Verizon and know the rep. Dealt with in the Lebanon, mo store was not trained to give me the information I needed BEWARE.
-
December 2022 by Marsha Kirk
I spent 3 hours on the phone trying to fix an issue. I gave up drove to this Verizon storeThe woman meet my at the door asking if she could help, explain what the problem was ..And in minutes she fixes my problemAnd I was on my way. I can't thank her enough.
