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April 2024 by Lauren Baker
Terrible service extremely rude woman
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March 2024 by Joey Barnhill
Deceptive advertising. Does not live up to its commitments. Budget called me and confirmed during the week that I would have a sports car available on March 1st. The car I reserved. When I arrived no car was available. Company engages in bait and switch practices and false claims.
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March 2024 by Kim eichenberger
Deeann was incredible. I rented a van during Christmas holiday due to a recall on my jeep. It is now almost March and after dealing with awful customer service with different kinds of businesses the last 2 months, I just had to come write a review on her. She should be giving seminars on how to treat customers! She called to confirm our rental, she made sure we had exactly what we reserved. Her communication with me was outstanding. She was friendly, courteous, thorough. Very impressed with her. I have been in customer service my entire adult life and I'm shocked she hasn't been recruited by another company. I use her as an example when I am complaining about other people's/company's service. If I need to rent again, I will be contacting her first!!
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February 2024 by Fredrick H
Great customer service Deann District manager Thank you for your kind dedicated service
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January 2024 by Susan Dykmann
Best customer service ever! I will never rent any where else! Easy to work with and they actually care about you! Blows the competition out of the water!
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December 2023 by Tawny Marie Pacheco
I was involved in an accident and needed a rental car quickly, Tom was right there to assist us with what we needed and took our many frantic phone calls. We are so appreciative of him! They even allowed us to switch vehicles as the first truck was just way too large for me to drive. Thumbs up for customer service!
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December 2023 by ashley schweer
Great staff! Very helpful and kind. I ent above and beyond. Wonderful experience. Will use this location again
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December 2023 by Dave Gorden
Highly recommended. The staff was friendly and helpful. My truck was in the repair shop and I needed a vehicle over the thanksgiving holiday. The repair was delayed a day longer than my rental term and they were accommodating and let me keep the truck an extra day. I will definitely use them again if needed.
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November 2023 by Nancy Paustian
I used Costco Travel to book the rental. Returned the car 2 days early and was not given a credit for the days not used. Of course, it was in the Terms and Conditions that they are not required to provide the credit but other Budget locations provide the credit. They lost my future business.
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November 2023 by Alan Wainwright
Nothing but good things to say about this location. I usually need one way rentals and have trouble as these are getting harder and more expensive. DeeAnn is great. always takes care of me. It’s my preferred place to do business with. I drive 40 minutes because it’s usually stress free.
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October 2023 by Derick Robinson
The customer service at this location is second to none! DeAnne is truly amazing to work with and made us feel as if we had been her VIP customer for 20yrs or more. I strongly recommend renting from this Budget. I have always had amazing service with Budget Car Rental, but never anything nearly as amazing as the service provided at this location. They also have a great selection of vehicles.
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October 2023 by James Wright
Very friendly service went out of their way to find me a car I was stranded over 600 miles from home needed a one-way vehicle no other major car rental was willing to even help me cannot say enough good things about the lady that took care of me early on a Saturday morning what a very nice lady.
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October 2023 by Christopher Bregel
Easiest and most pleasant car rental experience ever! DeAnn welcomes you with a warm greeting, and absolute ABOVE and BEYOND customer service! And she was available everyday by phone for all of my annoying questions! Thanks DeAnn! Definitely my go to rental shop from here on out!
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October 2023 by Kendra Bandy
DeAnn is simply the best. She’s made the rental car experience easy and fast. Always ready, she’s quick to problem solve and is always kind.
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October 2023 by Will Grauberger
DeAnn, Harrington location manager provided exceptional customer service.Great job, DeAnn