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October 2022 by LEELLA KEMP
We had no problem with our truck! Rented in Phoenix Az and returned in Lee summit
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July 2019 by Michael Nunez
STAY AWAY,,, I didn't know any better I was charge $99 for truck rental for one day, because it was the end of the month, (UHAUL doesn't do that) then charge me $50 for I don't know what, this guy is just awful, and he wants to sell you insurance one way or another,
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March 2019 by Sam May
I've moved so many times over the years and have always rented a uhaul. This was the first time using a budget truck, simply because I had a 20% off coupon. Apparently, if you don't purchase their insurance, you have to use your own, which most insurance companies don't cover. When asking the guy working the counter about it, he said that I had to call my insurance company. He wasn't very helpful, and was pretty unfriendly. When your in a hurry to move, because you've got very limited amount of help, and 1 day off, you don't have the extra 45 minutes to waste doing this. Turns out as suspected, most insurances don't cover it, which means you have to spend an additional $30 to get it. The guy behind the counter seemed annoyed to even have to be doing his job, as he spent the entire time playing on his cell phone. After it was all said and done, we ended up spending $25 more than what we would have just getting a uhaul, even with our 20% off coupon. Lesson learned. Never again.
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August 2018 by Chandler Sloan
I have sincerely never had a worse customer service experience. Made a reservation for a moving truck weeks in advance and called to ensure a truck would be available as I knew it was a busy time and I was promised there would be a truck. Two days before I came from out of state to move on the day I needed to be out of my house I got an email they changed my pickup and drop-off location to a place two hours away due to the location overbooking by 12 trucks. I spent 6 hours on the phone with numerous employees who continuously ensured me they would get it straightened out. Long story short I have no truck to move out of my house and no one at Budget cared in the slightest. Save yourself the time, stress, and disappointment!
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February 2018 by Megan Tepfenhart
Great experience, good price, very helpful!
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September 2017 by Andre Mclain
STAY AWAY FROM THIS PLACE AT ALL COST! trust me you have been warned. I walked into to get a quote on how much it would cost to rent a truck for a few hours, and the guy behind the counter charged my card without my authorization. He charged me for a 280$ deposit when it should've been 176$. Later stated his computer was a piece of junk and it doesn't scroll down properly to uncheck boxes. So much BS! After returning the truck our deposit was never returned to our card. In this current moment we are still trying to figure out where our deposit went, because the store has no record of us returning the truck???? Really, Not to mention the receipt said 250$ deposit and my bank statement reflected $287. In telling you don't fool with them. Don't believe the sincerity below because it's a complete joke and true. They don't think I tried calling there customer service number when they took more money than they said they would. I reached nothing but foreigners when they realized they couldn't answer my questions they hung every time in my face this happened over 5 times, before I reached a supervisor which he still was clueless as to what was going on. I'll never move with Budget again ever. I'm telling you don't deal with them you have been warned.
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September 2017 by Yung Xoe
This place is terrible! Don't even bother. They're a complete joke and a waste of time,energy, and money right before your big move.
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February 2017 by Michael
Reserved a truck a week in advance to move over 70 miles. When i come to pick it up they inform me they dont have the truck i reserved and they only had one smaller. They continued to tell me how mu money isn't as good as the money of the person they rented my proper sized truck to. Turned my 4 hour move into a 10 hour move due to having to make several trips instead of just 1. What is the point of a reservation system if it is not used. By using the smallerbtruck my bill grew as well. So by screwing me over in my time and energy they also managed to suck more money out of me. NEVER VISIT THIS STORE.!!!!!