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February 2024 by Andrew Simmons
The location has the equipment required to fix my vehicle
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February 2024 by jaydub2003
I was blown away at how fast they had my new tires put on, along with a report for future maintenance! Excellent work Firestone!!!
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February 2024 by Larry J
I received good service.
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February 2024 by Julie Wilkins
Great service, trust worthy, decent pricing, and Honest ! (I never have to worry about someone trying to sell me something I dont need)
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February 2024 by Justin Odell
Be sure to tell them everything multiple times and then double check what they did. Then when done wrong, be ok with it. Because they are.
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February 2024 by Ben Gillihan
Worst production of tire I’ve ever experienced so bad that they even managed to lock my keys in my car and had me waiting for two hours just to get my keys unlocked so I could grab my stuff out because I had to leave my vehicle overnight because they were so-called too busy to get to it that day, and then turn around and wake up to a flat tire whenever I got my car Wow what a bunch of winners they are. clowns
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November 2023 by Faye Harper
Took my friend here to have her oil changed a few weeks ago. Had to take her back up to them since it was leaking oil everywhere. They said it needed a bigger plug since hers was "stripped" and she'd need an oversized plug (why didn't they notice that at the time of the oil change?!). We get a call while we are waiting and they say actually she will need the whole oil pan replaced which would be over $400. Again, how is this just now being noticed? She has never had an issue with the plug or pan previously and it's just now a problem right after they changed the oil?THEN we were looking at their reviews, low and behold, someone from 6 months ago reviewed that they had went in for a routine oil change and that they had admitted to damaging his oil pan which needed replacing. Now if that's not suspicious given my friend's circumstance, I don't know what is.Feels they are either negligent in letting cars leave the shop with issues that should be caught at the time, or they are trying to cover up that they are damaging vehicles and then charging to fix them (whether that's by accident or intentionally)
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November 2023 by Pandurr Burr
I took my car here 2 weeks ago to have an oil change and tail light replaced before a roadtrip to visit family out of state next month for the holidays. The next time I left for work I noticed a large oil spot in the driveway, when I left work that day there was another large oil spot under my car. I called and was scheduled to have them check the issue. I was called and told that the drain plug area was stripped and “that just happens over time” and that they would need to put in an “oversized” plug.I was then called and told that I would actually need to replace the oil pan, a $400+ fix. I don’t currently have the ability to spend that much, and the whole situation seems suspicious that I’ve never had this issue before and now the issue is so bad that I need to replace a $400 part on my car RIGHT after having the oil changed by them.Then today I was looking at their previous reviews, imagine my shock when someone’s review from 6 months ago states they also went in for a routine oil change and their oil pan was damaged during! So now I’m thinking that they caused the damage to the oil pan and are trying to charge me hundreds of dollars to fix their mistake.
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November 2023 by Tomiah Robertson
It is so unacceptable to pick up the phone when a customer is calling about their property just to immediately hang it up. Especially 5 times in a row! Whichever lady is working today, October 28, 2023 at 11am, is the rudest person I have interacted with in this manner. When she finally answered I got a "what do you need?" Instead of a proper and professional greeting. We'll be canceling our credit card we've had since 2010 and will be taking our business elsewhere. This was the final straw in a string of incidents with many locations.
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November 2023 by Rachel Machin
DO NOT GET TIRES HERE!! MY husband just spent over 1,000 on brand new tires. Drives it only on the weekends and one tire completely cracked in side wall. Defective. They will NOT do anything!!
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November 2023 by J Fin
If you want the job done right the first time, DO NOT go here. I have held my tongue and been patient. Rudest team of people I have encountered in this industry.
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September 2023 by lori Nevins
NEVER have I seen such rude, inappropriately vicious, and bizarre behavior from someone working in customer service. I am convinced Firestone’s first and foremost concern is how much they can coerce the customer to buy.The mistreatment occurred when the employee realized we were not an easy target.
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September 2023 by Holly Neri
Appreciated the honesty presented regarding the wear and tire. Disappointed that I wasn't able to get the 2 tires versus the 4 tires as I was saving funds. Thank you for that but hopefully it won't be so stressful in the future
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August 2023 by Kim Williams
This is the most comprehensive place. They made a diagnosis on my vehicle and fixed it the same day. You must have an appointment because they are good and fill up fast.
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August 2023 by Lex Nelson
Never had I had service so pathetic that I ragequit before even getting an appointment confirmed.I place an appointment request for 6:00 on a Monday. Sits in processing forever. No cancellation notification. Nothing.Try again, 6:00 Wednesday (this is what their website gives as an option). I specifically ask in the comments section they reject the appointment if it isn’t available. They do within 5 minutes of me submitting.Cool, 6:00 Thursday. I work until 5 every weekday, and again, this is the time their site shows as an option. Hours later I get a call telling me they close at 6 now due to “staffing issues” (read: “we pay our people pennies and can’t hold any talent”), and that I should call back to schedule a time to drop off my car.I can’t touch my phone until I am off work, when they are closed. I submit a request for 1pm on Saturday. 6 hours later, no confirmation or rejection email.Why does your website and email say a customer will be reached out to if an appointment time becomes available if they have no intention to do so? Why do your Google hours, website hours, and appointment portal ALL read your closing time as 7? Why is the appointment setting process showing every hour under the sun and not, you know, the ones actually available?????After reading the reviews, I don’t even want this store to touch my car anymore. Recommend the GM tell his DM about Calendly, because I did appointment-based retail work, and it is not difficult to make this process efficient.Don’t want a canned message from Mariah or Nathan or whoever. I want this to not be what loses you more customers and makes your staffing issue that much more difficult to solve.
