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March 2024 by Lucius Weickum
Really hoping this pharmacy can get its act together and get their reviews up, but it’s pretty bad as it stands. Refills never ready when promised. You basically have to show up, wait in the line that’s always a mile long, and say your refill was supposed to be ready by X time. They look in the computer (even if it was supposed to be ready days ago) and say “oh that one’s still in the queue, we can refill that now, do you want to wait?”. Then you’re stuck waiting in the store another 20-30 min for your prescription — or they say they don’t have it and have to order it. Literally frustrated every time I go get refills, but it’s the best price unfortunately. Get what you pay for I suppose.
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December 2023 by Emaley Mack
While the employees are mostly helpful and friendly, the processes in place for pick up are horrendous. Recently they rerouted the pickup line, but unfortunately that has not helped. If someone is picking up a prescription and it is not available often times the employees offer to get it ready. This is awesome and has helped me a few times. However, if that person is not waiting near the pharmacy area to hear their name called when it is ready that person should have to get in the line again and should not be able to cut in front of the people waiting. I know whatever proceses that are put in place some people will still be unhappy with wait times, but there has to be a better way. This has been an ongoing issue for years.
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December 2023 by Connie Jones
It seems it takes longer to process Rx. I was in today waited 40 minutes only to be told processing RX doc sent 6 days ago and when called 3 days ago you said were processing. Plus 1 person waiting on people 16 people in line. This is awful.
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October 2023 by W
Strongly do not recommend this pharmacy. I had to call FIVE times to talk about e-script subscription because the pharmacy just wasn’t answering the phone. I’ve been told before mutiple times they were “out of a perscription” when the actual issue was my doctor needing to prescribe refill. And when my doctor denied a perscription they never communicated that back to me until I was at their store to pick it up. And I’m officially looking for a new pharmacy because this one it terrible :)
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October 2023 by Jeff Dutzel
After the condescending way I was treated from your staff today, I will not have another thing filled at Hy-Vee.
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October 2023 by Terri
Takes DAYS to get a prescription! Their drive up is never open. Very disappointed with their customer service.
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September 2023 by John L.
My only complaint is the serious lack of organic food. We use Natural Grocers mostly. Sprouts does have some
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August 2023 by Joseph Ancona
Terrible customer service. I’m not the type to write reviews about places and complain but this location has summoned an inner Karen I didn’t know I had in me. They never answer the phones, the drive through is always closed, and I’ve heard and experienced them not having people’s medication available for weeks. I feel bad for most of the employees at this pharmacy, because it’s obviously a reflection of very poor management. They’re wildly understaffed, and management’s lack of enthusiasm is obviously trickling down to everyone else. Do better Hyvee, these are human beings and the lack of accountability has to be degrading to them.
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July 2023 by Cheryl Baker
Kind and knowledgeable staff. They always run my GoodRx and insurance to see which price is better for me. Easy to get ahold of. ?
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June 2023 by Kelsey Oviedo
Even if there is a long wait the staff is super friendly and helpful!
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April 2023 by Peter W.
Biggest issue is that they have so much variety they do not stock sufficient of the staples. The number of times i come after work and they are out if popular items like bread, flour or other staples is ridiculous. Not they have other brands and varieties but clearly repeatedly run out of certain items to which they do not increase the stock. I guess they plan on relying on customer accepting an alternative.I as of this writing put what items I did find back and going to the competitor which I know stocks more volume of the items I and others prefer.
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March 2023 by Michael S.
After my previous review, I was able to speak with management of the local Hy-Vee store, my issue was resolved to my satisfaction fully and completely.
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March 2023 by Sasha Kubicek
It pains me to leave this review but I have been so disappointed in my last few grocery pickups and my emails to the company have gone unanswered. The people picking groceries for pickup are doing a poor job. There is either no substitution or they substitute toasted oats(cheerios) for bran flakes ( I do not for one second believe there are no bran flakes on the shelf). This is not the first time a completely ridiculous substitution has been made without them even asking me. Or they just don’t fill it at all. Today I waited for 38 minutes to pick up my groceries. 38 minutes before anyone came to ask my name for the order. I purchased the plus membership because I utilize the store so often. But the lack of communication when filling the orders, poor substitutions and massive wait times has convinced me I need to write Hyvee off just like I did Walmart. This is the closest store to my home and I truly used to love this place but the grocery pickup (which used to be amazing) has gotten to the point they don’t pick my groceries remotely right (or at all) then I have to wait over 35 minutes trapped in a line to pick them up. I can’t wait to come in the store and return the toasted oats I can’t eat.
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January 2023 by Randy Rostie
Drive-thru is never open and they don't answer the phone.
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January 2023 by Tiffany
Standing in the pharmacy pick up line for over 10 minutes.. People keep getting called in front of me who got in line after me. I'm just doing a pick up for a script that's already ready. and to make matters worse, the lady working the pharmacy register has absolutely no sense of urgency- disregarding the fact there's over 12 people standing in line. Whats the rush.... right