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October 2023 by Wanda Turner
Friendly, helpful staff. We found the perfect flooring for our needs/wants. Highly recommend.
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October 2023 by kim silvey
The employees there were amazing very accurate, efficient and friendly.Also an easy process to apply for their financial application I would have to say it was less than 30 minutes.
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October 2023 by Colleen Swan
Update 09/22/2023- finally this week after having the product needed for the installation delivered 2 months ago sitting in our garage waiting for installers to come back out, remove the defective flooring, put down leveling compound (what should have been done to start with), make sure the concrete was level before putting down the waterproof barrier and flooring. It took 2 days to complete and yes this team did a great job. The nightmare we went through to get LL Flooring to do something was the issue so I cannot in all good conscience recommend this company for flooring installation. Corporate office is unresponsive to our emails and phone calls. If we had not been persistent we would have been screwed. You must stay on them and not let up or they will keep putting you off.Oh the store employees are nice and helpful. The problem begins after purchasing "professional" installation services from LL Flooring. We purchased the amount of flooring, underlayment and glue that was recommended by the rep who came out to measure and check the concrete floor that the new flooring would be installed over. The flooring looks beautiful and had I believe 20 different patterns so when laid properly it would look like real wood flooring. The brand is DuraVana LVP.We picked up the product, brought it home and placed it downstairs ready for the installers. All furniture had been moved. The installer and his wife arrived that LL Flooring had contracted to install our flooring. My husband noticed right at the start that the installer was repeating patterns and brought it to his attention. Thankfully he saw it before the installer got very far. The other thing the installer was using was a hammer to beat the planks together. The instructions on the LL Flooring site and on the box of product states not to use a hammer. It is a floating floor that clicks together.After the flooring installation was completed, my husband and I walked downstairs to look at it. First thing we notice was popping and cracking as we walked across it. My husband called the store and was told to give it 2 to 3 weeks to settle down. That would make it around the first of March. Still no improvement- still cracking and popping when walking on it. The store sent us to customer service and we were assigned to Brandon Clark. He had the original installing company come back out to check and he agreed that leveling compound should have been used in certain areas. But still no resolution and response from Brandon. We have been emailing and calling for months trying to get a resolution. The manager gave us the name of another person at the corporate office to contact. That was a week and a half ago when he promised to call us by the end of the day or early in the week. William Mosely still has not contacted us. More of the same runaround.We contacted an independent installer to get a second opinion. He said the reason for the popping and cracking was due to the installer not using leveling compound where needed. We had one more installer come out and gave us the same opinion. Based on this and even the instructions on the LL Flooring website we believe this is an issue for LL Flooring to resolve. We can't have the floor popping and cracking every time someone walks across it. How long before the planks actually break and split? Then we will have another issue.LL Flooring will not respond to the Better Business Bureau complaint we filed. I guess next step is taking them to court. What choice do we have?I do not recommend using LL Flooring. Once you have bought the product and services you are screwed if you have an issue. The do not honor their warranty.
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October 2023 by Jessica Guay
Love this store! The customer service is amazing. The employees are knowledgeable and very helpful.
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September 2023 by Kimberley Rose
LL Flooring has lots of flooring options and their staff is very responsive to answer any questions and to assist with getting the perfect flooring installed.
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June 2023 by Tiffany Wilson
Staff was super friendly and knowledable. I called ahead and time and was given the amount w/ tax. When I arrived at the store my product was ready and I was loaded and running un under 10 minutes.
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April 2023 by Sarah Noble
Our experience with LL Flooring was 5 stars start to finish! The young woman (I think Christina?) at the Lee’s Summit store was helpful and responsive every time I called the store with a question. She made sure that the sale I bought the floors with applied when I needed to add some extra material AND that the materials were in good condition.I ended up wanting my entryway floors to match the kitchen after they already came to measure. That was no issue at all and the change order process was a breeze on-site during install.The installers (Betancourt) were a class act! They took great care of our floors and our home. We are in the middle of a full home remodel so they gave us some great tips on protecting the new wood floors until construction is done.Lastly, the floors look beautiful. The only thing I feel like could have added to our experience is maybe providing a care manual at the time of purchase or install since this is my first experience caring for engineered hardwood. There is one from the manufacturer on the website but I had to go digging.Thanks, LL Flooring!
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April 2023 by Google user
Our experience with LL Flooring was 5 stars start to finish! The young woman (I think Christina?) at the Lee’s Summit store was helpful and responsive every time I called the store with a question. She made sure that the sale I bought the floors with applied when I needed to add some extra material AND that the materials were in good condition. I ended up wanting my entryway floors to match the kitchen after they already came to measure. That was no issue at all and the change order process was a breeze on-site during install. The installers (Betancourt) were a class act! They took great care of our floors and our home. We are in the middle of a full home remodel so they gave us some great tips on protecting the new wood floors until construction is done. Lastly, the floors look beautiful. The only thing I feel like could have added to our experience is maybe providing a care manual at the time of purchase or install since this is my first experience caring for engineered hardwood. There is one from the manufacturer on the website but I had to go digging. Thanks, LL Flooring!
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March 2023 by Gary Conner
Customer service in this store is THE Best.Friendly. Efficient. Professional.I purchased three 48" unfinished oak stair treads. The employee that brought them out to me had chosen 3 exceptional boards --- square, straight, flat, well matched. I do NOT use them for stairs -- these will become a quilt display rack, so beauty is a requirement. I could not have asked for anything better than what I got. And, this is the NORM in this store. This is what they do as a matter of routine.Shop here, you'll not be sorry.
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March 2023 by Mr. Rich
Very knowledgeable sales staff. Very clean and attractive store. My wife and I found the sales staff to be very friendly and helpful. We would recommend LL Flooring for all your hardwood and laminated flooring needs. Good day!
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December 2022 by Metro Rugged
Great service, manager is very professional and thorough. Good quality material. 28 years in the flooring business, I buy all of my materials from here.
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November 2022 by Sandra Bear
We had a wonderful experience at LL Flooring. It can be overwhelming shopping for new flooring but we were so pleased with all of the help we received. They answered all of our questions and made us feel secure with our flooring purchase. They were always so friendly and helpful the multiple times we had to come in for extra flooring.We now love our floors and couldn't be anymore pleased with how they turned out. Highly recommend LL Flooring! ?
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November 2022 by Larry Adams
We found that the Lee Summit store was excellent, even though there was a lot of construction going on next door. Selection was great and service excellent.
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September 2022 by Debbie Winship
Excellent experience from start to finish. Dustin was so knowledgeable and helpful in the store. We were in there numerous times as I couldn't decide on the flooring I wanted. He was very patient and helped me to see the bigger picture (which is exactly what I needed). He gave us great advise on installation and the flooring we chose looks even better than we'd hoped. Really nice product and excellent customer service! Would definitely choose to shop at LL Flooring again. Thank you Dustin & Rachel who was also very helpful.
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July 2022 by Leslie Graham
When I walked in the store I had been searching for just the right flooring for our new home. I felt overwhelmed by everything I have seen over the last month while trying to pick the perfect colors/material etc. When I walked into the store and told them what I wanted within minutes she had showed me exactly what I needed and what I was describing. From the minute we walked in until delivery of our materials, I had nothing but an absolute positive experience! I can honestly say for my flooring needs I will never shop anywhere else. From the atmosphere of the store and it’s employees as well as the product quality, I was and am left with nothing bad to say!