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February 2024 by Dylan Wilcox
The place is understaffed. I ordered online, showed up ten minutes late and my sub hasn’t even been attempted. I feel sorry for the kids running the place. They are slow, and lacking direction. It doesn’t even seem like a manager is here.… Update. The person I believe is the manager was sitting in the back taking a break during the lunch rush while the standard employees were dealing with a catering order, a full lobby, and pick up orders backing up. I’ve been in the food industry, I know things happen, but I can’t ever imagine leaving the team I’m supposed to be leading hanging like that. They had to call her up front.
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December 2023 by Adina Cambron
Awful customer service and awful food once I got home with my to go order! I made an order around 5:40pm, for pickup up of 7:30pm, arrived right around that time and they were still making the food. There were also 6 people waiting in front of me to get their food as well and the staff was moving like snails and had no care in the world!! One customer even walked out because of how long his wait was! Once I got my food, I walked out and got home to: soggy, wet bread and wrong sandwiches that were very clearly stated on the order. I also ordered a gluten free sandwich and specifically put on my order: change gloves, no cheese, cut in 1/2….none of that was followed and I’m extremely sensitive with Crohn’s and Celiac disease!! My family and I will NEVER return to this location, as it looks like Samantha the manager doesn’t give a damn, per their responses on others posts. Samantha if you cared at all about how your store is ran, maybe you’d ask people to call you, so you can make it right and fix the problem!! I worked in a restaurant similar to this for 4 years when I was a teenager and never had these issues!
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December 2023 by M T
Ordered to go order. Not even started when arrived at time it said it would be ready. Asked for some sauce on the side and was told "I really can't right now!" Don't punish paying customers for being short staffed. 12/15 1pm.
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December 2023 by Feliciti Miller
Workers in the back not even helping to finish
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December 2023 by Rachel Oliver
Ordered food for delivery on my lunch break. Sandwich was made completely wrong. Had to drive all the way to have my sandwich remade. Wasting my entire break. Nothing was done to make up for their mistake and my time wasted. Terrible customer service in my opinion. Will absolutely never order from this location again. Teach your staff to make things right for the customer.
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October 2023 by Valerie Southern
I am glad that I didn’t read the reviews because we would not have gone there for lunch today. We were the only customers and the staff was so friendly and courteous. They checked on us several times throughout the meal and made us feel so welcome. The Philly cheesesteak was really good and I loved the warm fresh bread!! I’m sad that this doesn’t seem to be the normal experience here because we will definitely be coming back, and they have set the bar pretty high!
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October 2023 by Allison Hoffman
I love Jersey Mike’s, but this store is struggling. I’ve been several times and they seem to always be behind with sandwiches partially made and laying in the counter. Tonight I ordered online for pickup. My entire order was wrong.
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October 2023 by Mark A
I like Jersey Mikes.. nothing wrong with the food or employees here, but this location is severely understaffed. The last few times I've been they've had ONE person making the sandwiches. I can tell they are overworked and overwhelmed and honestly it makes me feel guilty that I'm adding to their workload. I don't want to feel like that when I go out to eat.
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October 2023 by Amber Dingman
Why does this location suck so bad? Stale bread, poorly made sandwiches . I don’t get it . I love jersey mikes but this locations
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October 2023 by Ashley Osburn
Girls were nice but left after watching them touch pens, clothes and register then went back to making
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October 2023 by Robin McElroy
Food fresh and good just wish more selection.
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September 2023 by Linda Christian
Hubby picked up two sub sandwiches tonite around 5:30. He was the only customer in the store. There were two employees who were so busy talking about personal problems it took a long time to get the food and pay. They were just too busy to bother with a customer. The female acted upset because she had to prepare a #26 in the griddle. They won’t last with service like this.
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September 2023 by Cole Train
Always fast and friendly and the food is consistent!
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September 2023 by Derek W.
They were a five until they stopped making their meatball sub. I loved it. A bit too expensive. $10.07 for a barely 6 inch turkey sandwich.
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September 2023 by J. Geoff S.
I have heard a lot of great things about Jersey Mikes. But, like a lot of places that seem to get good word of mouth, it's just overrated.I guess most people are fine with mediocre. Because this place is just that-mediocre. I won't name places I like better, but I figured why not try some place new today? Well, I wish I had gone to a place that I already knew never let me down.Because first time through the door, it let me down. The sandwich I got really didn't have any taste to it at all. Mediocre options for toppings, mediocre options at the soda fountain, mediocre options for chips. There are other places that never let me down. I will continue to go to those places, they are always great. I don't know why so many people go to this sandwich shop. It's ok but not that great. Absolutely could be better.
