About MBPI - Mechanical Breakdown Protection, Inc.
MBPI - Mechanical Breakdown Protection, Inc. has established a strong reputation over 38 years for providing peace of mind to vehicle owners through best-in-class F&I products and administrative excellence. The company emphasizes excellence and reputation management, securing a top spot in industry surveys. Customers have consistently praised MBPI for their professional and patient service, with claims adjusters like Dennis and Jason receiving special recognition for their helpfulness in managing claims. Dennis has been described as a godsend, embodying wonderful customer service, while Jason has been noted for his outstanding patience and professionalism, especially when handling complex situations with local mechanics. The claims process at MBPI is often highlighted as smooth and hassle-free, with the company promptly paying for repairs. Although some customers have mentioned a minor delay in the claims process, they remain satisfied with the overall outcomes and appreciate MBPI's commitment to customer service. Overall, MBPI is regarded as a reputable and trustworthy company that has earned the loyalty of its customers.
Wow I have never worked with an extended warranty company as good as these guy. Chloey Teter was my customer service rep was simply outstanding. I'm a little old school and come from a place when extended warranty companies were bad. not these guys.
December 2025
Although the repair shop I chose wasn’t great, Dennis V. went out of his way to help me! You don’t often find customer service and concern for others like that anymore. Grateful!
November 2025
I recently had a claim with Austin, he made the process so easy. Very professional and forthright and honest with the whole process. You cannot ask for much better!
