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December 2023 by Justin Sisson
Stayed 12 nights. Room got cleaned once.... they say they automatically do house keeping every 4 days for long stays.. obviously not true... I'd stay somewhere else...Noteworthy details: If you're only staying for a night or two, not bad. Long business trip. I'd stay elsewhere.
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November 2023 by drew morgan
I just want to say I've stayed in this hotel here in for the last 3 days with my parents who came out from Texas we have been treated so well here by the staff it is one of the cleanest hotels I would go so far as to say it rivals at 3 to 4starMarriott as far as staff attentiveness and service you won't believe the continental breakfast is amazing it would be a mistake not to choose this place
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November 2023 by Michelle Hobbs
We enjoyed staying here. They have decent rooms, and the staff was very welcoming. The pool with slide was fun for my son.
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November 2023 by Shannon Burch
We had a emergency last night and needed a place to stay overnight. From front desk to room to check out I was very impressed with customer service, cleanliness of room and even breakfast was great!! My kids loved the pool area and slide! I loved that pool area was clean! Seriously consider staying here! Thanks for making our crisis feel more like a mini vacation!!
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November 2023 by Joel Muiller
4.5/5 TL;DR A very nice hotel with great amenities that also has short oversights, but ultimately will have us back again.We stayed 3 days and 2 nights here in the King Suite featuring a Jacuzzi tub. Our stay here and staff interactions were pleasant. Our room could've used some TLC as there was minor noticeable cosmetic damage over the room. A short example list: Small tears in couch, noticeable tile damage on shower wall, leftover food from someones previous stay in freezer, improperly mounted rail bracket for stairs leading to jacuzzi. The most inconvenient portion of the stay was a lack of towels available for guests, but even in the grand picture of the entire stay, this too was minor.What they did well:-Excellent check-in process even for our later arrival, check-out was also great-Excellent Breakfast options-Excellent seating for little ones (leather Jeep brand high chairs available for use)-Good pool conditions-Good choice of bar options-Clean roomsWhat could be improved:-Towel Stock-Cosmetic damage in rooms
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October 2023 by Boppa
This is a premier Best Western. It is a step up from the Plus and 2 steps above the standard Best Western. The physical plant is in very good condition. There is a nice pool and a nice fitness room that is larger than standard. The king suite we stayed in was large, with two wall mounted TVs. The TVs included somensort of sound system, but there were not many, okay, any instructions, and the front desk had no idea how to operate the equipment, so I couldn't comment on them. The bed was super comfortable. The location of the hotel is very convenient to the freeway, which means there is no real view. The road directly beside the hotel is very busy, so it can be a bit noisy at times. We found ourselves driving to Independence each day because there are many things to do there, such as Truman's home and library. We did not eat breakfast at the hotel, so I can't comment on that.
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October 2023 by I.E. Xam
This is a Premier Best Western and it shows. Large lobby, cocktail bar, indoor pool, exercise room and hot breakfast. Room was much nicer and larger than average with sofa easy chair desk fridge microwave and two 55 inch flat screens. The shower had numerous options. Bed was comfortable. Quiet the night I stayed.
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October 2023 by Dustin Hanigan
Mix up with my room initially, wasn't clean once they got me one. Went to a football game and came back late, Room still hadn't been cleaned. The desk attendant straightened up the bed, nothing else was cleaned. I was so tired I just went to sleep. The shower was dirty, towels were all used except 1 and 1 washcloth. All of the soaps were opened. There were limes on the floor, not sure of the party that happened there before I got the room but I'm sad I missed it.
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September 2023 by francisca journey
Kaly the receptionist was so nice, helpful and friendly. She recommended us some good Italian restaurants. The hotel was clean, cozy, and new. The breakfast was good and more than adequate. There is an antique mall next to the hotel.
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September 2023 by Luke
I was actually one of the first couple of people to stay at this location. They still had a lot of work going on. So my expectations weren't high. It was a less than stellar stay. Fast-forward to today. Booked two nights 5 days in advance. Upon check-in I had to wait for the front desk to send someone to see which rooms were ready. Stairwells were dirty. A bizarre twist is that I was assigned the same room as I had the last time I stayed here. The rooms are spacious- had a single king. The room felt damp during the whole stay. I tried turning off the AC but the controls had little effect. The TV worked the first day but not the second. Many of the outlets in the room were dead. The small single serve coffee machine still had an old bag in the tray from the last occupant. The micro fridge was useless. It had totally frozen over. The shower is a bit of a tight fit( I'm not fat and only 5'7). The electric vanity mirror didn't work. The toilet still had.....well...you know what stuck to the underside of the seat. The bed was ok. Pillows were comfy but the bedding looked like they had purchased it from a third hand thrift shop. Breakfast was a bit meager. They have the usual- scrambled eggs, sausage, biscuits, cereal, waffles, and gravy that was partially congealed and looked old enough to vote.Overall, on a scale from A to F. I would rate this BW location a solid C-. I had hoped that my experience here would have improved since my initial stay it's a really good location with lots of nearby shopping and eateries. But it seems like this BW is just limping along and trying to spend as little time, money, and effort into making this a nice place to stay.
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September 2023 by Air BC
Just out of Kansas city. It's nice area, good bars. I must say the staff is freaking awesome. I have to come back in 4 weeks. I will absolutely stay here again. Claudia and staff was so helpful in finding things to do in town. Absolutely great staff, and highly recommended short term stay!
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September 2023 by Ernie Sanchez
Was on the edge cause of the reviews but after staying here it was completely opposite of what was said in the reviews section ! It’s really clean. Breakfast is good! The beds are comfortable. The pool is awesome. What more can you ask for!
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August 2023 by AlexProductions
Undoubtedly the worst hotel !!!I started working as a bartender in this hotel because the hotel didn’t have any and they told me that they needed one urgently and I also needed to work.They offered me $15 per hour even knowing that I would not win tips and accepted. My job was only the bar and they made me do more cleaning or laundry work without paying me more. They made me fold towels and blankets because they had no employees and the hotel was going to put them in trouble.Every time a member of the hotel used the bar and served drinks, they left everything dirty and an immense mess that made me clean the manager.They serve drinks without having a license (the employees)They wanted to blame me for having the front desk keys for 2 days which is not true because they magically appeared at the bar where is my work area itd cleaned 24/7 by me and checked by me.They owe me money for tips, they taught me how to charge people for credit card tips, and they told me that they had no way to pay me that money on my paycheck :/.Co-workers were also liars and did things that are not allowed.They drink alcoholThey use drugsArtifacts and products are stolen from the hotelThey lie to the manager and eat all the food in the lobby.I had a problem with a colleague by text messaging and they fired me because of that, The messages only questioned the colleague who discriminated against me and made me work for him and blamed me for everything.he was the one blaming me for those keys and putting me on trouble so i could get fired.I noticed the manager asked him to write a statement about an employee that nobody liked (cause they’re like that) very very discriminative about drinking while working (EVERYBODY DOES THAT) And they fired herthey did the same thing to me.this place it’s really nice to be surrounded by these people, they have housekeepers living in the hotel and they smoke upstairs in their rooms.(SMOKING ITS NOT ALLOWED)Customers they complained lots of times and the employees lie and they say the ones that smoked are gone !!! and they lie about more things !!!MORE INFO FOLLOW ME And send me DMi’m suing this place for blaming me for stuff and falsification information and a couple more things that they did to me.Daniel Alejandro Felix.
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June 2023 by Allison Dake
We checked in on a Saturday at 4pm. Check-in process was smooth. We went up to our room (211, King suite) and immediately noticed the room was not clean. Wet, soiled towels on the ground, the bed was not made and the trash cans were overflowing with trash. We went to the bathroom and there were ants crawling out of the sink drain and all over the sink. We went back down stairs and had to wait at the front desk for a while until someone came to the desk to help us. Cameron, the front desk employee helped us get another room right away (213, King Suite). Sunday morning, my 4 year old wanted to go swimming and I noticed walking in the pool area that it had a horrible smell. The water was green and was cloudy and the next day it was closed due to "shock treatment". Sunday night I spent some time at the bar. The bar was "ok". I was a little nervous about the employee who was serving us. He left multiple times with people who did not work there and came back shaking and sweating profusely. I did not get the drink I ordered which did not surprise me and when it came time to pay for our drinks, he could not use the register and was sweating so bad and could not stop moving. I went out to my car multiple times during the day to get luggage, snacks ect. and on multiple occasions, myself and my partner saw employees sitting in cars smoking. The smoke was not cigarettes smoke or pot. The overall stay was one I would not recommend. The rooms were filthy, the pool was absolutely disgusting, and the workers including house keeping, well did not seem "sober". With it being a new hotel, I was very dissatisfied. I was able to catch the maintenance manger during our check out and he advised us to write this review and reach out the general manager. Save yourself the time and money and go somewhere else!!
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June 2023 by Al Pease
Wow! We attended the Battle of Kansas City Bodybuilding competition and they were the host hotel. I must say they made a very good choice.The rooms were nice, clean, and the service was absolutely spectacular. Please remember this name,,,, "KAYLA"! Kayla is a housekeeper that was working so hard for everyone on the floor that I actually started to feel guilty. She served as the 4th floors personal concierge. I have know idea how she was able to do it all and did it with a smile. Any problem or need, she would personally handle it wouldn't take no for an answer. I also must give kudos to the front desk staff Tara and Cameron. They were exceptionally helpful with correcting a small rate error with my sons reservation.I would have never selected a Best Western for my nights stay, however, I certainly won't be skeptical in the future, Great job Best Western Premier Liberty Inn & Suites!!
