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July 2025 by Betsy Diven
Called many times saturday and noone returns your call and no one answers the phones.what a bank.
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July 2025 by John J
The staff here are very nice but I can't understand why the drive thru is so very slow. It was several minutes before I was even greeted or acknowledged after I sent my items through the tube. Maybe they are short-staffed every time I go there?
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May 2025 by Tommy Hargrave
Friendly but VERY SLOW. Everytime I go to this location it takes forever. There is no such thing as in and out. Today I sat in the drive through lane (no one is front of me) for 15 minutes just to deposit the checks I had.
Don't go to this location if your on a time crunch!
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April 2025 by Jeremy Fowler
Been a Commerce Bank customer for over 15 years I don’t see myself banking anywhere else but with Commerce!!!
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April 2025 by John Paper
I had a great experience at this location
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August 2024 by Linda Kline
I received the best service ever. Love this bank..
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July 2024 by Nathaniel Curttright
I have been going to this bank for a while now. Ever since they have put up the new building people are acting new. They are the slowest bank the parking is so confusing I guess they want u to drive around the building. It just don't make no since build a big building for what to drive around it to get to entrance to bank. I don't know but I do know that I am not going there no more I will just go to the one on the Kansas City side of Liberty thanks
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June 2024 by Zelma Johnson
I have been banking here for 30 years, with no problems what so ever!
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May 2024 by Tom Kochis
Longtime customer. Ever since they got the new building, this location has become so slow. Doesn’t matter time of day or day of week. I Just waited in drive through for 20 min with only one car in front of me. Would go to another lane but for whatever reason, they built a new bank with only one drive through lane?? Most banks (including commerce) have at least 3-4 drive through lanes.
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October 2023 by Stuart Elliott
I asked for bank statements to be sent to me but they sent them for the wrong account. I asked for a debit card sent to my house over 10 days ago and I'm still waiting.
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October 2023 by Sean Loyd
Mariah and Angela, went above and beyond to help my family and I with fraudulent activity.
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July 2023 by Julie Floyd
Used ATM in the “temporary drive thru” and it took a LONG time before giving card back. Then No Receipt! Went inside to learn that happens often (?!)… deposit is no showing in account & they said same thing happened last week & the check gets mailed back and we have to redeposit it.Really?! So we wait- what if we need that money to live on, buy groceries or pay bills!??Oh- guess that doesn’t matter to the bank?Next person in line behind us inside says same thing happened to her, but the machine returned her check.Hmmm… no effort to put an out of order sign up?Very disappointing- get equipment that works. Or stop pretending your temporary location can handle bank business during construction!!!!!!!!In the meantime I hope my mail arrives safely…Update- I called the location manager, Zach and found him to be courteous and helpful. He took time to consider ways I could receive the check back without it being sent in the mail. The ATM machine is still faulty and should be avoided at this location (in my opinion)… and I gave more stars, but still at 3 stars bcuz of the ATM, but Zach was 5 stars!
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June 2023 by Bert Powers
Very prompt, professional, and friendly.
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January 2023 by Yung Chuck
I HIGHLY RECOMMEND YOU DONT BANK HERE. THEY CASHED A CHECK KNOWING I HAD NO MONEY IN MY ACCOUNT. THEN THE MANAGER THE CHINESE LADY GOT MAD AT ME AND TOLD ME NEVER TO COME BACK BECAUSE THEY MADE AN ERROR. THEN SENDS ME A LETTER HOME SAYING THEY WILL CALL THE COPS. THEY MADE THE MISTAKE AND GOT MAD AT ME. YOU DONT TREAT PEOPLE LIKE THIS. I WILL BE CONTACTING YOUR MAIN BRANCH AND REPORTING THIS TWRRIBLE PLACE. THANKS
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January 2023 by Earl Slater
They always make me feel welcome
