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December 2023 by Ellen Klem
I recently changed to Progressive after 21 years at another company. They. Are. Amazing!
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December 2023 by Karla Marshall
Helful, knowledgeable staff with great follow-up.
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December 2023 by C. McLeod
I like the ease of use with the app and all agents have been super helpful when setting up our services.
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October 2023 by Amy Fisher
I've been satisfied with their demeanor and customer service. The rates being lower than anywhere else shocked me. I hope to be with Allstate at this office for awhile.
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September 2023 by Verla Baker
We got our questions answered and was treated very good and quickly.
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July 2023 by Maynard Parker
So far so good. No claims. I will better able to rate if I have a claim and see if they can control rate increases in the future.
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July 2023 by janice scott
When I have to call in for something about my car insurance, they are always pleasant to work with and they explain things well.
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July 2023 by Nihad Mustafic
Great Insurance Company.For me they are the best in Kansas City
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March 2023 by Nick Rose
From coming to Jennifer Kings agency to this simce she retired has been frustrating. Multiple times I have said send me emails on various things only to never get them. Im not sure what the issue is but its getting old quickly.
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March 2023 by Isaac McManus
I haven’t had a policy with this office in over a year. I received a call from someone at this office, offering to email me a discounted quote from over a year ago. I politely told her that I’ve since bought a different car and that information is now out of date, but I’m set, thanks anyway. She just snorted and said “okay” and hung up. With that kind of professionalism no wonder they have to call old clients to try to drum up business
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March 2023 by T RX
This is the most hideous and greedy insurance agency you can ever deal with. They quote you lower price to lure you in to getting their business and then once you are trapped in, they overcharge for their baseless services. DONT BUY ALLSTATE
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March 2023 by Brigitte Gruschka
Had a recent review of all my coverage and received really good information and now have a good understanding g of all my coverage. Thank you
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February 2023 by erin sturbaum
Very frustrated with the lack of customer service I have received from the assistants with this agent. They have canceled my insurance twice unbeknownst to me cause they mailed the cancellation to my old address. The second time it was canceled was because, get this “the person that dropped the ball on your account was fired.” How unprofessional to even say that. I was promised a call back almost a week ago. I have called twice since and STILL haven’t been able to speak to someone to get it resolved. Constant failed promises of a call back. Find another agent! Don’t make the same mistake I did.
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February 2023 by Jessica Maher
Great service from Alicia Allan, she called today to update me on my rates and provided options for the best coverage. Yes, rate increases are expected once in a while but I appreciated the call and options for the best coverage for my budget. 5 star service!
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August 2022 by Roger Schieber
+1 Star for good homeowners rate and cool ads-1 Star for waiting 7 hours to respond to my cancellation request-1 Star for bad/terrible auto rates-1 Star for an awful claims experience with a goofball adjuster-1 Star for awful customer service: I asked to speak with Mr. Starns and he never called. Jodi was apparently out today and I guess the office simply shuts down when that happens because the Agent won't step up. The call center is a complete joke and today dropped my call five times before I spoke with a guy who said "hello". Real professional, lolIf you decide on Allstate, find a more responsive agent and "less busy" staff.
