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November 2023 by Tiff Snipes
Update: Issue was resolved on billing and credits very quickly. Management is very professional and made it all better. Thank you.I was unable to make time for my prepaid services so I cancelled by service by phone in August. The receptionist told me my prepaid services had to be used by November. I called to make the appointments to use my credits and the receptionist told me I couldn’t make those appointments until I paid my outstanding balance. What outstanding balance, I said? I cancelled a few months back. The receptionist said I was supposed to sign a terminate agreement form. I asked when and where did they send it and the girl had a bad email address. How is that possible as I constantly get appointment reminders and marketing materials to the correct email constantly? If I had gotten the form I would’ve sent it back immediately. I’ve been asking to speak to a manager a week now who is never in the office. I asked to see proof that they sent the form to me and they haven’t provided that. If I never got the form then they should waive any fees since date of contract. Now I am being asked to pay for a service I cancelled and also can’t use my prepaid credits.
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October 2023 by maria florez-archer
I went for a stone massage deep tissue and Ivy was awesome she used salt stones that were also more healthy I guess but she was very thorough, it's kind of pricey but for some self pampering it's is sometimes worth it.
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September 2023 by Sari Maple
I purchased a pre-natal massage for my daughter and she said it was the worst massage she has ever experienced. I'm SO disappointed. I was hoping it would be a great experience since she is in her 3rd trimester.
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September 2023 by Taylor John
Lovely facial from Ruth! I got the standard Detox facial. Ruth expertly extracted my acne before a wedding. I also got a nice neck massage, steaming, mud mask, etc. Sooo so nice!
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September 2023 by Mina Rezayazdi
I wouldn’t recommend this place at this location to anyone. I booked a facial for my daughter birthday after they obtained my credit card number all personal information about 3 days before the appointment day on the day of ( granted 2-3 days after this place reserved my spot) they text to advise unfortunately they are not able to see my daughter due to “ some booking error” after several days when we could have most likely go to a reputable spa? Very unacceptable. Will not recommend this place .
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August 2023 by Jenelle Sharp
Our couples massage only lasted 45 minutes. We asked for the same thing and got two different massages. This was our first ever visit to a massage therapist and unfortunately I think this experience will keep us from ever doing it again. The price was double what everyone else charges so we thought for sure it was going to be great. Very disappointed. Everyone was friendly but not at all what we were expecting, and paid for 60 minutes and we're shorted a quarter of our time
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August 2023 by Crystal
They have many different types of services to offer. I've tried just a couple: LED Detox facial, Swedish massage, deep tissue massage, mini hot stones (only the back), and a decompression therapy. The last item is a unique cup massage with no or little bruising thay helps to bring up deep knots and it's probably my favorite add-on to a massage.I had my first facial the other day and it was so soothing, my skin felt clean, and my acne cleared up a little (I have a cystic) over the next few days.I highly recommend this team and their services!
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August 2023 by yamil rosario
I had been a member of hand and stone in liberty for a couple years now and was always highly satisfied with the massage service. Unfortunately, I couldn’t renew my membership due to being out of the country, mind you I had already prepaid for 3 sessions. They refused to give me a refund or let me use my already paid for credits. So they basically stole $210 from me. After being a loyal customer and even having the discussion of putting my account on hold for my time of travel, they are now refusing to let me use what I paid for just because I didn’t have an updated card on file for them to continue taking money. I am extremely dissatisfied and disappointed in the customer service. I just want my money back or for them to let me use the sessions I paid for. I suffer from extreme back pain along with other musculoskeletal issues and actually do need my sessions. This is ridiculous.
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August 2023 by Hannah Asper
First time coming into Hand & Stone and I'm highly impressed of the quality of facial I received from Chauncie. You can really tell she cares about making her clients feel relaxed and feel like they have been taken care of. I usually go to a different place for massage and facials, but will definitely be coming to this location now because of her awesome service!!
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August 2023 by JBW91909
I think the massage therapist fell asleep during my massage. I was considering getting a membership, but I am not sure I can go back now.
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June 2023 by Elisabeth Putman
Had my 1st professional massage and facial on Saturday. All staff were friendly and accommodating. Paula was my masseuse, and she has AMAZING hands!!! Ruth did my facial, and I was blown away at the differences I saw on my face after I got home and really looked at my skin. Thank you Hand And Stone for an incredible experience!
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April 2023 by Michelle Nuzum- Wagner
My massage was excellent! Sherri ( not sure if spelling is correct on her name) but she is an excellent massage therapist! Her technique and pressure was exactly what I needed! Thank you!
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April 2023 by Pamela Jones
Missed low back and front/back of thighs. No glutes. I asked for firm and got light side of medium. The aroma consisted of waving over my face once so fragrant for 60 seconds.
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April 2023 by Ashley Hoffecker
Worst prenatal massage I’ve ever had. Unprofessional. Technician was sniffling and coughing throughout the entire hour. I left swollen, with a migraine. Was supposed to be a full body massage, technician did not even do my legs or feet. Massage felt painful at times. Never returning.
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April 2023 by Colleen Littlejohn
The worst massage ever…. Technician was lazy and un trained. Never returning!Liberty Mo.
