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January 2024 by David K.
Ordered a pair of waders (13King) and they were to big. So I picked "exchange them with correct size" when processing the return. Little did I know, they wait for the waders to return back to their facility and "inspect" them before spending the replacements. This was almost 9 days later when they received my return. I called up there and processed it as a return instead of a exchange, so hopefully they could get me the waders before my hunt (so now I'm 700$ deep on my credit card). The guy on the customer service line tells me were all good, and he was going to make sure the right size (13Stout) shipped the next day. Next day comes and unfortunately a storm hit, so everyone called into work and they don't have the staff to process the order, on top of FedEx not being able to pick up any shipments until Friday. Needless to say, I will not be shopping with Roger's anymore, as I am 700$ deep with them with not earthly idea when the right pair of waders will show. I will have to go spend $350+ somewhere else to get waders before my hunting. **BE VARY CAUTIOUS OF ONLINE EXCHANGES UNLESS YOU CAN WAIT WEEKS TO GET YOUR ITEM. **
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January 2024 by Austin Grove
Purchased a pair of waders just shy of 2 years ago. Today for the first time both legs leaked at exact same location. After getting out of water I inspected my waders and found 2 seam tears/ rips on each leg at the same spot that clearly shows a product defect. I called and emailed a picture. Very nice representative passed on the photo and they determined I'm SOL. I expect waders to last longer than 2 years. This is clearly a product defect from manufacturing not from miss use.Never buying waders from them again.... which is a shame I loved this company
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January 2024 by Brody D.
I loved this store because it had a huge amount of fishing lures and waterfowl decoys for a decent price. They also have a room dedicated just to bow hunting which was awesome. And a massive selection of leather boots to choose from. The employees were awesome and willing to help me find whatever I asked for. The only problem was I got scammed out of my money for deer corn. It was $13.99 for 1 bag of corn when you can get the same amount of corn for half the price at Walmart.
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December 2023 by Emily Carney
Best customer service and selection in the city. Been going here since they were a tiny store in Liberty. Highly recommend over the competitors!
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November 2023 by Grayson Elder
This is the peak of customer service and quality product selection. I have shopped online with Rogers a few times now and every time it is delivered fast and always a good deal. The Rogers products themselves are great quality too. Shout out to Sean at their customer service, he was a huge help to answer questions and help with getting what I needed done.
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November 2023 by Blake Dodson
I had previously given Rogers an unfair review and jumped to conclusions based on my previous experiences with other company’s and when I was on the phone and I thought I was going to get the same old song and dance. I couldn’t of been more wrong. Customer service went above and beyond for me after I really didn’t deserve it because I pretty much threw a fit like a child lol. Derek was fantastic and got my situation handled with my leaky waders in just a few days. Rogers has definitely earned a customer for life in me and i won’t forget how good they were to me when I didn’t deserve it at all, again thank you so much!
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November 2023 by Ed Badders
I have made several purchases from Rogers. I have not been disappointed with any transaction. Good prices and excellent fast shipping. I look foreword to more purchases from them.
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October 2023 by Roger Cameron
Haven't been there in about 4 years. I always forgot that they are closed on Mondays. Good store, but way to many clothes, need more fishing.
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October 2023 by Nate Hoel
I went in hoping to get some advice on my first arrow fletching attempt and to tune my bow. The guy that helped was absolutely amazing! He answered all my questions, taught me new things about fletching, and worked until we got my bow perfect! It took us right up to close and he never got in a rush to just get me out. I really appreciate the service I receive and I won’t be taking my archery business anywhere else!!
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October 2023 by Kirk Hinsdon
Currently on hold.over 15 minutes now.EDITSomeone got Tommy on (it still took 20 minutes and me calling back). Tommy is a rock star and is taking care of me. He has moved a safe for me before and is a pro.
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September 2023 by DoctorAutism
Best hunting/fishing store in the KC area. Prices continue to beat most of the big box stores and the staff is not only eager to help but knowledgeable about what you might need for hunting/fishing.Howard in archery top knotch
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August 2023 by Central FL O.
I've had several bad experiences with Rogers Sporting Goods customer service, on two separate occasions decoys have showed up damaged and a pair of waders leaked right from the box. they never did a good job of making it right. I was gaslit and told that all waders leak and they couldn't find the leak before they finally found it. The fist set of decoys they took back but would not give me a refund only store credit. the second set they told me to keep and then over a week later changed their mind and said to send them back or they would not replace them after I had already bought a decoy bag and Texas rigs from them. its important to note everyone I've heard say they have good customer service is being paid by Rogers.
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August 2023 by Bill Still
Big shout out to the safe movers from Roger's. They were on time, very efficient, and had my safe moved in no time! Highly recommend them, if you are needing a safe moved! Thank you so much!
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August 2023 by Kurt S
Great selection and great prices. Service/Shipping is always fast. Love Rogers
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August 2023 by Aaron Kirschbaum
Love this store! I'm glad I don't live in Liberty, or I'd be broke! I'm an avid bass angler, and they carry a lot of stuff that Bass Pro doesn't that I usually have to order online. I stop in whenever I'm in the area. Tons of camping and hunting stuff as well.
