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February 2024 by Eric Capps
Called in to get clarification on an issue I was having with my phone and the employee seemed very disengaged during my conversation with them. They provided me with very little useful info after their initial response simply put was "I don't know".Consider shopping other providers or stores before using these guys
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February 2024 by Michael Van Heel
Always busy and understaffed, like most other locations
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January 2024 by Patti Jo O'Gara
The most unprofessional location I’ve ever felt with. The manager and his employees are pure liars and extremely unprofessional. They refused to take a phone and then stated good luck paying for it. They put the blame on the company and refused to do anything to help. He stated he couldn’t take it back because it locked then said it’s already been returned in the system…. As we hold the physical phone in hand. We called around and are looking to leave T-Mobile now due to this store. I attached the email that stated to bring it back to that store. STAY FAR AWAY
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January 2024 by Russ Reames
Tony asked if I wanted help, I told him I needed a lot of help. I explained the situation and he said he could help. He worked diligently with my phone trying different things quickly determining what to do. He preformed all of the steps needed, explaining as he went and finished the task. I asked him to write down how to do what he did, this was done, then he had me do it so he was sure that when I left, I would be able to do what was needed, in the right way. Tony spent the time to make sure I got it right thus I was a very happy customer and will recommend Tony as a T-Mobile representative for great assistance.
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January 2024 by Ashley Chantal
Maricarmen was the best! Before the new year I had decided to make the transition to T-Mobile with my boyfriend but we had wanted to wait until after the new year when we had the funds. She helped us so much in getting all the information and costs so that way we could plan. Today we got our phones and she honored a promotion that was going on when we had first spoken and she was incredible. The process was simple and easy and she knew what she was doing! Great personality and very informative and the rest of the crew were incredible kind as well.
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December 2023 by Elizabeth Przybylski
I have had mixed results with employees here. Some do the bare minimum and others go above and beyond. For example, this past week, I dropped my 6 yr smartphone and cracked the screen so I dropped in after work to look at my new phone options. The first employee was ok with providing some basic information. Then he wondered off so I couldn't ask him my further questions. When I went looking for him, a 2nd employee offered assistance. She was super helpful; she went above and beyond. Unfortunately the phone I purchased had to be ordered, but was able to get my new phone ordered and all the accessories purchased for it so that once it arrives I am good to go.
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December 2023 by Cindy Hixson
Maricarmen was friendly and very knowledgeable. She went through all of my options so I could choose the right one for me. I high
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December 2023 by Anne Billings Untch
I was in store and observed Daniel work incredible customer service with a very unhappy customer. He patiently explained, multiple times & in various ways whatever the issue was. It was hard not to overhear as I was waiting on my phone to transfer over. I think this was the most impressive conflict resolution I've seen in a customer service setting. Well done Daniel!!
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November 2023 by Lisa Horalek
Morgan Barrett, Mobile Expert helped us with a new phone. We didn’t readily have passwords available and she was extremely helpful and patient. Morgan was knowledgeable, efficient and provided professional service. We have recently dealt with phone service through T-Mobile—we will bypass calling and go straight to Morgan next time!! Thank you Morgan!
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November 2023 by GI Junk Removal
Whoever hired Maricarmen hit the absolute jackpot; she takes customer service to an entirely different level. We came in to switch over a business account with a crazy amount of lines. Mari patiently put up with MULTIPLE appointments with us, exploring every possible route to get us the best deal, and problem solving every hiccup along the way. Numerous times, helping us meant staying after her required shift, and Mari never blinked an eye. Her attention to our small business and willingness to go out of her way will make us customers for life.Our junk removal business knows the value of customer service, and over the past two weeks, we have used Mari as a prime example of how to knock putting the customer first out of the park.
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November 2023 by Robyn Fetters
Maricarmen is absolutely amazing! We had a rough day and she made it a lot better. Her expertise is top notch and customer service skills are amazing. Highly recommend.
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October 2023 by Josh Houck
Building itself: I feel there is a little staffing issue at times. It's hard to get in and out at decent time. Nonetheless, they have a great staff that tries to help as soon as possible. A possible suggestion is doing a wait time call back, and customers can leave and come back with a callback or come back at a specific time.Employee recognition: Regardless, this is a show-out to Maricarmen, who works at T-Mobile. I have dropped my phone several times and had to put on a new screen protector on my iPhone. Every time I’ve come, Maricarmen, has always been so nice and helpful, and she always puts her best foot forward in helping out the custom to the best of her ability. I want to say thank you so much for helping me.
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October 2023 by Jeff Manteufel
Went to T-Mobile in Liberty and had Becca who took the best care of us. We will always stick with this store because of her. Great customer service, and her expertise is off the charts.
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October 2023 by Lydia Rodriguez
Mari in Liberty location was hands down the best customer service I’ve received. She made sure I knew all the promos & deals, and gave me the best plan with excellent add on services. If you come to this location ask for Mari! You’ll leave the store with the best deals and all the knowledge you need about your plan!
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October 2023 by Daniella Donaldson
Daniel was very helpful. Very happy with this store. I've been to several other locations in the area and did not get much assistance. I would highly recommend Daniel and this store
