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March 2024 by Kaye DeNormandie
We moved our pomeranian's Healthcare to Banfield a little more than a year ago. Best decision we have made for our little Boo. ❤️
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March 2024 by Shelli Oliver
The veterinarians and staff at the Highlands Banfield in Manchester, MO are amazing. Always comforting to my dogs, explain everything clearly to me when it comes to treatments and annual visits. Five starts is not enough.
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January 2024 by Brian MacBain
friendly atmosphere
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December 2023 by Erika Gotway
This review is in regard to one of the vet techs that I had a bad experience with. I will say that the veterinarian and front desk worker were very professional and knowledgeable. The vet tech with long dark brown hair and a nose piercing was incredibly rude and unprofessional. I cannot speak to her ability to work with animals, since they did not allow me to back with my cat (which I understand). With an attitude such as hers, she should not be working with the public. After bringing my cat in for a vaccine (which was confirmed when I scheduled the appointment that my cat was overdue), she first told me my cat was up to date, when I told the tech that that’s not correct, she then said my cat was not allowed to have that vaccine, but couldn’t tell me why. The front desk worker tried to explain to the tech that my cat was allowed to have the vaccine and needed it, but this tech did not even want to hear an explanation. She then said my cat wouldn’t be able to get the vaccine today, which was the whole reason I brought her. I explained my situation and then she took my cat in the back and just said “we’ll see.” Of course the vet had no problem giving the shot, and also refilled my cat’s prescription. I told the vet that I’m taking my cat for boarding next month, and the tech chimed in that a boarding place wouldn’t be able to give my cat the medication (which isn’t true— I also didn’t even mention the name of the boarding place?) This employee’s negativity combined with her incompetence nearly kept my cat from getting the vaccine she needed. I will not be returning to this location for the sole reason that I do not want to entrust this employee my cat’s care ever again.
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December 2023 by ALENA MATHEWS
Always friendly and we can tell they care about our pets like we do!
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October 2023 by Daryl Meese
The people here are friendly, knowledgeable, and professional. I always feel like my pets are in good hands.
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September 2023 by Rafa16 -
This will be the last time I will be bringing my dog here. For the past year each visit has been getting more unprofessional each time I go. Clueless, careless and uninformative.
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August 2023 by Sarah
I love Banfield. We just got a new puppy after we lost our previous dog. They were very kind and helped my 7 year old understand that every dog is different and special in their own way. It was ok to miss our old dog and ok to be happy and excited about the new puppy all at the same time.They were short handed but they made sure we got all the time we needed. They didn't make us wait past our appointment time and I never felt rushed because they were in a hurry to stay on schedule with the staff shortage.
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May 2023 by James Kempff
We use Banfield for our pet health insurance and it is great. Banfield is inside Pet Smart, in the back of the store and is very affordable. If you're paying out of pocket for your pets health care then you know how expensive vaccinations are and by the time you pay for the first round, you could have gotten one of the Banfield care plans for a year. Check it out, it's well worth it.
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April 2023 by Deborah Barrow
Great care of my kittens. Staff was friendly
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February 2023 by Block Donk
Helped save my cat of 23 years until he was no longer able to live (Sry friend I miss you). Service was great and staff was very helpful and caring during his last hours. Highly recommend this place.
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December 2022 by Jamison Lewis
I needed vaccines for my dog for a last minute boarding reservation, and sought out Banfield due to their accessibility, affordability, and convenience. I was able to make an appointment within just a few days time, with a convenient drop off for my sweet vaccine-reactive girl. They treated her like a queen and loved on her all day long while they monitored her for any reactions. When we picked her up she was happy and I got a full report from her tech and the doctor over the phone so I didn’t have to linger in the lobby. Honestly one of the easiest and most pleasant veterinary experiences I’ve had in a long time. Thanks guys!!
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October 2022 by Heidi Robinson
I have had very bad experiences here. They are never able to help when my dog actually needs it. I also dislike their policy of dropping off your dog for hours at a time... that is very traumatic for my dog but that doesn't seem to matter to them. I do understand why they wanted to do that at the beginning of the pandemic. My older dog was having potential seizures and the vet wouldn't take the time to answer questions we had.
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October 2022 by Mike Gillen
Staff was knowledgeable, great with our dog, and very helpful in keeping up with his healthcare needs.
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September 2022 by S Shakeel
It was my first visit at banfield pet hospital and it was absolutely my biggest mistake. I signed up for my first free visit exam and when I get there the lady told me about the cost without first exam and it was $80. I agree to do her vaccination today for this cost. After all the exam and vaccination the other lady came and she told me that my total is $140. I was shocked and when I asked her she told me that the other lady put two coupons accidentally. The problem is that it was there fault that they told me the wrong price at first place. She was not ready to listen anything. I was so disappointed. I love my kitten and I’m ready to pay anything but bandfield staff is responsible for not giving the right information to their customer. I don’t recommend this location to anyone. They loot people!!
