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November 2023 by D. T. Curry
Excellent experience. Froend suggested them when I had a damaged tire and needed my car back ASAP.Informative, provided great education, compared prices at check-in. Everything as promised, including car ready well before the estimate. Easy check out, no high pressure sales.Definitely returning.
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November 2023 by BRYAN BLECHLE
Went in Saturday for no Appt. Tire rotation and balence. They were extremely busy and short staffed. Dave got me in and out in about 1 hour and 30 minutes. Be patient everyone its a difficult service situation in alot of businesses. I appreciated their efforts today to get me in and out.
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November 2023 by David Pollard
Excellent Service - Even for Classic CarsI had a flat in my 1960 Triumph TR3. It has a 15 inch Tubed Tire. Plaza was my first call and the literally had the tube for my tire ON THE SHELF. They swapped it out in less than an hour. I recently acquired a 1973 Triumph TR6 that I did a bunch of drivetrain work on and it needed new tires and an alignment. They were able to provide the tires I needed and the alignment. Most places would have sent me to a specialty shop.They have earned my Tire business, not just for my classics but my daily drivers too!
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October 2023 by Brian Doolittle
I appreciated the kind service over the phone, in person - and though a busy place they were courteous. The bill matched the estimate. Just had to ask to remove/clarify the $18 fee for one-year warranty.
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October 2023 by Rob Essen
Had a great experience purchasing and mounting two tires. The entire staff from the front desk clerk to the technician who told me about my alignment and tires were very professional and nice ! I will also say they had the cheapest option for my tires by a long shot ! Highly recommended and will definitely be returning.
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October 2023 by Rob Weeks
I had a nail in my tire on a Saturday afternoon. It was a very hectic day at Plaza and for me. They got my tire repaired very quickly and with not much hassle at all. That’s very rare, and I am pleased to recommend Plaza.
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October 2023 by Kourtney Klott
Plaza tire has been my tire store for my past 2 tire changes. Their prices are alway fair, I never feel taken advantage of or price gouged. Even their customer service is top notch. Highly recommend!
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September 2023 by bobdonnelly
They recently converted me after YEARS at another local chain; nothing was wrong - I had just moved and this Plaza location was more convenient. Well, to say they 'WOW'ed me would be an understatement! I would now drive well out of my way to patronize this Ballwin location. Really.I had great faith in the manager I was told had recently retired (and was slightly fearful that without his personal relationship I might have to rebuild...), but it didn't matter at all in terms of receiving their same great service. Plaza scores again! This place is great.
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September 2023 by Sukanta Datta Gupta
Excellent customer care and quick service. Then took me in as FCFS basis to inspect flat tire situation. Came back with their findings within 15 minutes alongside recommendations and next steps. Although I didn’t choose to get tires replaced from them (was within Costco warranty), still they didn’t pursue further sales pitch and helped me checkout without any cost of their inspection service. Highly appreciate this gesture and service. Strongly recommended for any flat tire situation for sure.
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September 2023 by Amy Manczuk
Front desk was able to look me up and see previous trips in. Explained to me next steps.The person who checked my tires was communicative and kind.Happy customer.
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September 2023 by Eric Wenzel
Made an appointment several days ahead of time but the store didn't have all 4 tires in-stock. They didn't realize this until after they had already started removing my old tires so I had to sit and wait for them to transfer the missing tire via a courier. Appointment was for 9am and and it took until 1pm to get my car back. They also kept my metal valve stem caps and replaced 2 with plastic. The remaining 2 tires didn't have any valve stem caps at all. They also significantly over-inflated 1 of the 4 tires. Price for the tires was great since the tires were on a buy 3 get 1 promo, but the work quality and service was pretty lackluster.
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August 2023 by Phil Wiseman
It was my first time at Plaza and they knocked it out of the park. Joe at the front desk was super to work with—I knew the tires I wanted and he had them in stock. They were busy but it only took about 45 min for the install, plus I thought I needed an alignment but their test confirmed I didn’t. Very honest. I’ll be back. Let’s go Blues—thanks Plaza for supporting our team.
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August 2023 by Curtis B
There was a honest mistake on bill and it was caught by the assistant Manager. Money will be reimbursed to my credit card. ( fingers crossed)I will definitely be back. Awesome service. Prompt and professional.
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August 2023 by Eric
These guys do a great job, they are very quick and efficient, and they do not rack up your bill. The tire prices are excellent and they are very good with helping senior citizens maintain their car. I send my elderly parents there. Sometimes it’s a little hard to make an appointment I guess because they are so busy because they are so good.
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August 2023 by Tina Thomure
Good customer service. But I was kind of aggravated cause I made an appointment and had the tires picked out and ordered and when I came in for my appointment on Saturday, they advised me that the tires I picked out was sold to someone else and advised I could go to another store to get them. And I asked them, well can you find me some that are comparable to them and they were able to locate me some that were comparable to the ones I had picked out and selected
