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November 2023 by Jeannette
We decided to refresh our kitchen, replacing cabinets, countertops, flooring, lighting, and appliances.Our first stop was to SK&B, where we met Linda.Explaining that we just started looking, Linda W. took the time to share what to look for in cabinet construction. .We visited approximately 3 or 4 other companies, and checked the BBB website,prior to making our decision. We wanted Linda as our Kitchen Designer.We have found Linda to be knowledgeable, courteous, creative, professional, patient, and meticulous.To date, we have ordered most of our product. We are looking forward to this Spring’s remake.Thank you Linda, for “holding our hands” through this portion of the process.
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July 2023 by Tammy M.
I was so impressed with the whole process at SKB. I specifically worked with Linda who was responsible in trying to find a replacement for a broken shower sill. She could have easily just charged me full price for a total replacement, but instead she carefully worked with my contractors, made certain that the measurements were correct and then with due diligence found me an overstock piece of marble that was cheaper than the one my contractor was offering (and which didn't match my existing tile). I would definitely hire them for my next upgrade.
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March 2023 by Steve Marlette
I Just started a small kitchen renovation project with Linda Workman. It has been such a great experience so far.. Linda has assisted me with every step reconfiguring my kitchen island along with a new backsplash in kitchen hardware. I just signed the papers and can’t wait to get the project started. Linda does not miss a detail. She has excellent taste, and can envision exactly what her client wants. Once a project is completed in the next several months I will add photos of the before and after.Services: Tile work installation
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March 2023 by Miriam
I hired Signature Kitchen to do a complete kitchen remodel that included an upstairs laundry. I worked with Dominique and she was fantastic. The 1st plans came back over budget (for me), and then we really started getting creative. What we wound up with is stunning, very functional, every inch utilized and gorgeous besides. I'll be hiring them for my bathroom remodels. We all got caught up in covid schedules, but that was so less of a concern for me. I mostly wanted quality, beauty and functionality and that's what I have.
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March 2023 by Chris Nicastro
Emily was fabulous! She was attentive, very responsive, and most helpful. Her eye for design and her ability to meet our expectations was exemplary. I would recommend her to anyone for a project in your home.
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December 2022 by Craig Basler
Our experience with SK&B started VERY well. Great communication with a no nonsense approach to design and materials selection. Once that process concluded and materials arrived, we shifted into the nightmare process. We chose Merillat Masterpiece cabinets and Elite Stone & Marble (same family as SK&B) for our countertop installers. Our cabinets arrived after 4 months with numerous defects. The countertops had to be completely reinstalled due to numerous defects, as well as breaking our brand new sink (for which there were no replacements available in the US). After a cursory, “we’re sorry” they did nothing to attempt to accelerate the 6 week process to obtain replacement cabinets from Merillat. We’re now 4 1/2 months past our original delivery date and still have an unfinished kitchen awaiting the correct cabinets. Communication is non-existent unless you reach out to them first even when they say they will follow-up. After spending $77k with them, you’d expect more professional commitment. They say they can’t control Merillat but still stand 100% behind them as a superior cabinet manufacturer. I’m glossing over the worst, but I simply cannot make any recommendations whatsoever to use this company after our horrible experiences. Trust me, once you pay them, you’re basically at their mercy and they just don’t care what your problems are.Services: Kitchen design
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July 2022 by Wendy LaBenne
Four years ago (2018) I had Signature Kitchen and Baths complete the renovation of two bathrooms and a kitchen countertop. So a pretty significant project with an equally significant price tag.Only four years in my master bath shower is now leaking. I think it is reasonable for a shower that has only been in place for four years, not to leak. Especially since the shower that was there previously, for decades, never leaked. I called Signature Kitchen and Bath to explain the situation. The receptionist took a message and said someone would call me back. Of course, they didn’t, so I called again the next day, and the receptionist took a message and said someone would call me back. The Marketing Manager called me back explained the person with whom I needed to speak was on vacation, but she would be sure to provide my contact information so he could call me back. That was March 2022, and it is now July 2022. I still don’t have a call back.I was told by the Marketing Manager that standard industry practice is a one year warranty on the project which is convenient since the leak was discovered to be caused by not grouting the design element in the shower. Meaning…the worker didn’t put ANY grout in the tile to prevent water from getting BEHIND the tile and causing a leak. Guess what…when you have a shower leak, the only way to fix it is to get a whole new shower done. So, yes, I had to pay thousands of dollars to get the shower redone ONLY 4 years later.The industry standard may be only a one year warranty, but there are places and people who will stand behind their work regardless of legal terms. Unfortunately, Signature Kitchen and Bath is not one of those high quality, integrity driven places.Services: Tile work installation
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October 2021 by Stephanie
We had built in cabinets done with signature and were very happy with the design and installation. But are not happy with the drawers and soft close mechanisms. Now that the project is done and paid for there is no communication or return of our phone calls. Some of the drawers are uneven also. Very very frustrated
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September 2021 by Stephanie Hartle Hackmann
This has been a horrible experience. I would never use Signature again. They have turned over three designers in the course of our kitchen remodel. They measured incorrectly causing an additional 8-10 week delay without ever offering reimbursement. They have failed to communicate throughout the project to a point that we are getting calls from the countertop company to install the countertops, when Signature hasn't even contacted us for installation of the cabinets. Beautiful cabinets but stay away unless you want headaches with a total lack of customer service and desire to make things right.
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September 2021 by Stephanie Angevine
We had built in cabinets done with signature and were very happy with the design and installation. But are not happy with the drawers and soft close mechanisms. Now that the project is done and paid for there is no communication or return of our phone calls. Some of the drawers are uneven also. Very very frustrated
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August 2021 by Mary L.
They helped us match some cabinets for our bathroom that are 23 years old. Great service!
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July 2021 by Tracy Herrmann
We had high hopes for Signature Kitchen and Bath, but was VERY disappointed. We worked with Linda to complete our kitchen remodel. They were very friendly, but once we started asking questions on prices, they refused to itemize and provide values. Nothing came on time, and no one ever took responsibility for mistakes. When receiving our cabinets, many pieces were missing. It took weeks to get them reordered and when they did arrive, they were in the wrong color- TWICE. After reordering for the FOURTH time, the item arrived damaged. The final time we had to go pick up the pieces ourselves because they refused to deliver. All this took over a year. It took 5 TIMES to receive what we had ordered, and again, no one ever took responsibility, apologized or did anything to make the situation better. Signature kept blaming other people for their lack of professionalism and mistakes. They were very happy to receive our payments, but never offered reimbursements for their mistakes. Once our contract with Signature was void, we still had members from their team showing up to complete their work; they were completely unaware that we were no longer clients. The communication was non-existent. Our only positive experiences came from working with Sam Fetter with Fetter Tile LLC and Sinak Plumbing- not in association with Signature.Service: Remodelling
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May 2021 by RR
These guys are terrible. We are going on 6 months for a simple dining room wall project. Not a single proactive call from anyone at Signature to inform us as to status, next steps, etc. I left a negative Facebook review, and rather than reach out to ask about the issues, they blocked me. This place deserves to go out of business.
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May 2021 by Stephanie Angevine
Wonderful experience! Emily Vansickle was wonderful to work with. Very patient and thorough. Entire staff was very knowledgeable and professional. From Dean to Susan Royer and our carpenter Dennis did an amazing job. Sincere thank you to all!!
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December 2019 by Barb Halpern
The door said appointments available on Sunday. Imagine my surprise when we walked in on a weekday, and were rudely told that their services were ALL by appointment only. We could not even look around the showroom.
