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November 2025 by Will Gegg
I chose Dobbs in Maplewood to install new Goodyear tires because they were listed as the top recommended shop by Goodyear. Unfortunately, what followed was a month-long ordeal that left me frustrated, out hundreds of dollars, and still unsure if my vehicle is safe to drive.
I dropped off my truck the night before the appointment and left the keys as instructed. When I picked it up the next day, I immediately noticed a scratch on one of the wheels. I brought it to the service manager’s attention, but he dismissed it outright and told me to leave.
On my way to work, I felt pulling and vibration. At work, I noticed excessive brake dust on the same wheel and called Dobbs. The same manager again denied any responsibility and hung up. I submitted a contact form through their website and returned to the shop. They claimed nothing was wrong and insisted the vehicle was like that when I dropped it off.
The next day, after driving on the interstate, my truck slowed dramatically as if the brakes were engaging on their own. A nearby shop diagnosed locked-up brakes and said the lug nuts had been over-torqued—by 70%, exceeding 200 ft-lbs. They advised I return to the original shop and speak with a manager.
Trying to give Dobbs the benefit of the doubt, I returned. The manager again denied any issue and said it was probably just part of the tire break-in. He also casually mentioned he was looking forward to the weekend because he “doesn’t like dealing with people,” and sang a bizarre song about punching a kid in the face. I told him I didn’t want to be there either—especially if “dealing with people” meant dealing with me, after returning four times to resolve the issue.
They offered an alignment adjustment, which I paid for, hoping it would resolve the vibration. It didn’t. The problem worsened.
Soon after, the brakes locked up again—this time on the highway, and they caught fire. I had no choice but to return to Dobbs, where they told me the entire front brake system was unsafe and needed replacement. I paid for new rotors, calipers, pads, brake lines, fittings, and a full brake fluid change.
When I got the truck back, I checked the brake fluid reservoir. The fluid was black. I felt ripped off.
I took the truck to another shop. They confirmed the tires had never been balanced—once balanced, the vibration disappeared. They also questioned how a brake issue could escalate so suddenly unless something was damaged during the tire install. At this point, I couldn’t help but wonder if something had been intentionally damaged to create an opportunity to sell me parts and labor. The timing, the denials, and the dismissive attitude all raise serious concerns.
After more than a month of dealing with this, I’m still unsure if my truck is truly safe to drive. I regret trusting Dobbs with my vehicle and would strongly caution others to think twice before doing the same.
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November 2025 by olumide olufowobi
Jai and his team ensured I got all my tired needs met and I’ll have them on standby for recommendations for my peers.
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October 2025 by lapril54
Friendly, knowledgeable service from the front desk representative. Jai Was very helpful to work with me
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October 2025 by Joseph Hardy
Had a leaking tire. Glad they were open on Saturday. They thought it would take about an hour to fix. I walked to a lunch place. Came back over 2 hours later and they had not started on my car. Waited over another hour. Disappointed with the wait. They did fix my tire.
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October 2025 by Bob Boat
I had a screw in my tire and it was 430 on Friday evening. I knew I had to get it fixed but who could get me in and out quickly enough before the end of the day? I called Dobbs and they said bring it on in so I got there around five and they close at six but they got me done by about 615 and it was only 30 bucks. Disaster averted, great job Dobbs!!
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October 2025 by Joey Metcalf
They are very friendly and up front, also worked really hard to make room for an emergency repair.
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October 2025 by Jim Roberts
Great friendly service
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October 2025 by Daniel Wilson III
Absolutely amazing experience. I contacted them on Saturday afternoon about repairing a tire. They did it for me and it was life saving, no exaggerating. So thankful for their help!
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October 2025 by Lian Swarens
I was able to walk in as a new customer and leave with my car fixed the same day! It was a bit of a wait but understandably so as only one technician was working. I would suggest bringing something to do. Other than that phenomenal service!
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October 2025 by LeePlayZ
The people there are lovely and do good work, just didn’t like how they allowed the scrap guy to take my 2 spare tires that definitely cost more then $600 together, i mean i did get reimbursed with a $125 gift card but the value is no where near, it is what it is tho sucks to suck, again people and service are really nice just bad experience
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October 2025 by Theresa Spencer
Usually they are so busy, I have to drop off instead of wait. This time when I called, he said I could bring it in right then. They took care of the problem and I was on my way.
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October 2025 by David Yantz
The manager was awesome and the staff who worked on my tire as well. Was visiting out of town when tire blew. Manager got me in contact with a really good tow company and had me at the shop in less than 10 minutes. Ordered a tire got it there and back on road for granddaughter competition. Will look for these guys whenever looking for service
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October 2025 by Kary Oetjen
They took the time to give me details on options and were very quick with my repairs. Overall fantastic service.
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October 2025 by Michael Redpath
Quick and painless. Always a good place to go.
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October 2025 by Debra Souders
Very nice people
