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March 2024 by James M.
If they do not have tires in stock, do NOT buy tires here. They said I would receive e-mail that they would be delivered in about 3-5 days and I would receive e-mail. After over a week I had not received e-mail. Tried calling store; no answer. It tried to transfer me to call center and ended up hanging up on me. Tried again to call store. No answer. It transferred me to call center. Call center could neither find my name or the order number. Call center tried calling the club. No answer. Call center called club again. They finally answered. They transferred me to tires. Tires never picked up and it went back to main club switchboard. Transferred back to tires. It rang many times then hung up on me. TERRIBLE!!!
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January 2024 by Django Freeman
Best Place to go to for $2.56.9 a gallon, tht was 11.12.23 and I still had 45mins left on my lunch break LMAO.
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December 2023 by Robert Bierer
Easy on and out. Prices better than free standing stations.
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December 2023 by L F
Very busy so be Kind. Thank you sir for helping me with my card!!;;;
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October 2023 by Stacie W.
We stopped in here on Saturday. I don't believe I have ever shopped at this location before. I will definitely not be returning anytime in the near future. This location is completely backwards. I'm spoiled so I'm use to Sam's clubs being set-up certain ways. This club was not set-up like the normal layout I'm use to. I mainly go to Sam's for their Caesar salads at $3.98 a bag. I absolutely love the Caesar salad kit, it's by far my favorite. Why after spending like 20 minutes in the freezer, literally going through boxes of boxes of salad kits, whyyyyyyyyy did I leave out empty handed???? The salad was horrible, if the lettuce inside the bags wasn't soggy it was brown. Then there was a plant sale which I love, 2 plants for $15.98, they didn't have a single decent mother in-law tongue. The alcohol aisle, ok shelf that houses the premium liquors for example, grand marnier, casa migos and more was lacking, meaning the items were out-of stock. The clothing selection was slim but my sister was able to find 2 pair of levi jeans. I was completely un-impressed with this store from the selection, to the set-up and ohhhh let's not forget to mention how disheveled and utterly disgusting the concession area looked. I wouldn't recommend eating here. Yes, this store has the gas pumps available.
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October 2023 by Camille C.
Been shopping here for years and I'll never be back. Today people were yelling at other people in the gas line. Then I'm waiting to turn into the parking lot, a car honks at another car that was unloading a bunch of girls at the door. The girls get out and start yelling at me for honking even after I said I wasn't the one who honked. I pulled up and told the driver I didn't honk at her, and she starts yelling at me, cursing me out, and treating to call the police. Absolute trash. I will drive an hour away if have to in order to avoid this mess.
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October 2023 by Suzy A.
Went to this location for the tire center, as I had a flat and no spare as the spare went out on my drive to Sam's. The bays were open and a tech was sitting in one. I went inside to ask for a tire patch and the employee had a nasty attitude. He told me they were closing in 30 minutes and wouldn't help me. He gave a nasty looking basically shoo'd me away. The Wal-Mart auto right next door was also closed over an hour and a half before they were supposed to be. So I had to sit there in the parking lot for 3 hours trying to figure out what to do since I had no spare, couldn't buy a tire, and no one would patch mine. Ended up having to get a tow. Very negligent store/employees. How could you in good conscience turn away someone when the repair won't take that long? I wasn't asking for an oil change or some time consuming service. Just a patch or fix to be able to get home and to work.
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September 2023 by Carl L. Harshman
Sam's has raised the price of gas 30-40 cents a gallon while other retailers have remained relatively stable. Not always "worth the wait" these days.
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August 2023 by Guy D.
This Sam's Wholesale Club is very conveniently located in Brentwood. Walmart and the Sam's Club Gas Station are located nearby...Trader Joe's and Whole Foods are also close by. My wife and I live in Illinois and but frequently use this store and the gas station because our primary care physician is in nearby Webster Groves. There is plenty of well-lit parking. The store is typically clean and well stocked. Some have criticized the club fees but buying just one set of tires makes the difference in cost of membership. There is also a pharmacy located in the store. At the height of Covid this is the only place we could find to get new tires . The gas station is our go to place for refills because we live in Illinois where the gas prices are much higher due to our Communist Government Tax Policies. Sam's is the go to place even for a small family it pays to save big money .
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August 2023 by Mark Lo
Very busy
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August 2023 by Marti P.
Love their curbside pickup with no minimum. Sometimes busy with a little wait but usually very quick. Love Andrew, he's always friendly with a smile on his face. I love the Members Mark products. Good quality and sometimes things that you can't find anywhere else. Wish they would bring back the sample bags. It's a good way to spotlight new products before you have to by in bulk.
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August 2023 by Hermann's H.
Horrible customer service. They won't even help you find an extra cart when ya got 2 toddlers and 2000$ worth of groceries. And no help out offered. It feels like all the employees hate the customers and each other. They wouldn't even let my kids stay in my lane and in the cart they were already seat belted in. The manager has a big problem with me wanting to keep my children close to me. I'll drive 50 miles outta town to avoid that shit show.
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August 2023 by Charles Nickell
This location frequently has the best price in the region. The line usually moves quickly, which is good since the line is usually very long!
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June 2023 by Rebecca H.
1. I am not a fan of Big Box or anything related to Walmart. 2. I only shop at Sam's for specific items I need for health reasons which are about half the cost. 3. I will never return to the Maplewood store, though it is very close to home. Each time I visit this store I am thoroughly disgusted. Staff: BEYOND RUDE. I used the self-checkout. Everything went fine until I didn't get a receipt after paying. I pressed the "help" button. After about 3 minutes, the "we're coming" icon went back to "send help". I pressed it again. Again, it was disabled. Finally, after about 20 minutes and another customer going to find help, a very rude team member came over and said I must not have paid because there was no receipt. Another staff team member came over and found several crumpled receipts in the machine. He never spoke a word. I said Thank You. When I had my receipt scanned the scanner showed a small item - prepackaged individual Caesar salads was not on my receipt. One reason I despise self checkout. I understand theft is a problem. However, this was an honest mistake. I said I wouldn't be going back in and they could put my salads back on the shelf. Then another employee hand checked all my items (13 total, household items, health items, and groceries) against my receipt, was rude, and acted like I was trying to steal something. What should have been a 30 min trip in and out of the store turned into almost an hour. Never Again will I visit this location. If I absolutely must go back to Sam's it will be to the Kirkwood or Chesterfield locations.
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June 2023 by Cloy R.
an absolute travesty of a store. management is non-existent. the staff are miserable and do their best job to make the customers feel the same. after coming here for months I still haven't seen an employee smile once. even when toddlers are waving at them and saying hi they just get sneered at and ignored. spend the extra 15 minutes and drive to a different Sam's club or get a Costco membership. there's no difference between going to this Sam's club and a wal-mart