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November 2024 by Tanya Parker
Had an excellent experience with Alexis. She is so skilled and helpful. I recommend making an appointment as walk-ins experience a longer wait.
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October 2024 by Mike Leamy
i can't imagine experiencing anything worse than being a spectrum customer..
the level of disrespect is literally insane..
(I MEAN LOOK AT THESE REVIEWS.. HOW DOES THIS COMPANY STILL EXIST?)
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October 2024 by James Janitor
Wish I could give its zero !!!! Staff is sooooooooo slowwwwwwwww!!!!
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October 2024 by Alexandre Fernandes
Almost 1 hour to return a modem. 14 people waiting in line. 2 Spectrum personnel helping customers (not that hard). They were more interested in their chit-chats. Very disrespectful!!!
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September 2024 by cinthia loredo
Be aware that is closed on THURSDAYS!!!
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September 2024 by sam kaplan gould
Cant call the specific store to ask if a card was found there just some wack automated call run-around
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September 2024 by ASTRID TEJADA
racists!!!!!!!!!!!! Almost 3 hours of waiting for each new person without a reservation to arrive and they were attended to quickly, closing time arrived and no!!!! They gave us terrible service!!!!!!!!!!!
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September 2024 by Mukti Barakoti
This used to be very friendly store. Now it's no more good. Old employees are not there. New ones are not friendly enough. I was there to drop off equipments. Two customers were inside, 4 employees were sitting inside. They were talking to each other. I asked them to help me out. They were like you have to stay in queue from kiosk check in. Are you serious? You guys are free and I am there just to drop off the modem. I did check in and waited and still no call. Then left the store, went to UPS and dropped off without any wait time despite there were only 2 people working while 3 people were receiving service in UPS. Perhaps, guys from spectrum, you should learn customer service from ups.
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August 2024 by B Chegin
Definitely pre-book an appointment time online
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August 2024 by Along the Way in USA & Beyond
We received a brand new modem and up and running. Thanks for the assistance!
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August 2024 by Evan Axelbaum
Terrible customer service
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August 2024 by Tiffany Hernandez
Showed up today Sunday July 21st around 12:05pm and the doors was locked and the store was not open. Had to drive to another location.
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August 2024 by Kimberly Chism
Good bye Spectrum ?? I’m loving T-mobile internet service way better and it’s much cheaper
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July 2024 by Jayela Lowe
Zion is amazing. He is friendly and very helpful. I will continue to use this location because of Zion H.!
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July 2024 by derrick l
Misinformed or lied to about phones and policies. I explicitly said I wanted to try a smaller less expensive phone first, then if I did not like it, return for another larger & more expensive phone. At that point I'd trade in my original phone. Despite explicitly asking all this before purchasing, I was never told about a $50 return fee or that I could *no longer use my trade in*. Worst part was an angry manager who clearly did not want to hear anything from employees or who went to bat for me trying to find a solution. I had brought my phone and everything into store ready to make a more expensive purchase. Manager made no attempt to assist the employees to assist in situation in any way. Employees otherwise are mostly top-notch, patient, helpful. Manager clearly has issues. [edit 06.29.24 Attempts to resolve issue via Spectrum Facebook are useless, I state my problem and get answer "how may I help you?" Then I state my problem again then same answer, repeat that 4-5x ; changing review from 2-1 star]
