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February 2024 by Elizabeth Collins
I have to just start by saying that this location is the hardest to get into because of Sam’s Club gas. I could go to any location. I come here only because of the customer service that I get from Trevin Parks. I am not good with technology but he is patient and knowledgable. I know I will be taken care of every time I need help.
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December 2023 by Kenneth Hayes
Not 8 and closed
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October 2023 by Thomas K
This store refuses to accept trade-in phones, and said I had to go to a corporate location. If you’re not a real T-Mobile store, don’t use the branding. Trash.
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October 2023 by Mayelly Hernandez
Trev, Art, Cleo, and X were exceptional! Switched everything to my new phone and process was very easy. Thank you Maple team
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September 2023 by Tamara Bauer
Trevin so incredibly helpful, knowledgeable and friendly. I am new to T- Mobile and Trevin made transfers a great experience!
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September 2023 by Jeremy Taylor
9/10/23 4pm-5pm CSTHad me wait in line for an hour just to say they were too "ill-equipped" to help me. Then apologized and said they should've greeted me at the door and asked what I needed when I first walked in. Well.. too late now huh.Rather deal with customer service over the phone from now on. Never had this type of incompetence problem when speaking with someone who is likely a world away vs a face to face interaction. That should tell you something.Still love T-Mobile though, but I am seriously questioning their hiring practices for their physical locations
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September 2023 by Katrina Moylan
Got my phone stolen and went to this T-mobile in a panic 30 minutes before they closed. Anel L understood my situation and quickly helped me report and lock my phone / information. He also helped me the next morning immediately to get another phone sorted out. They were friendly and helpful, even when I was frustrated!!
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September 2023 by Kiesha Williams
This was the worst service i have ever had in my life. If i could have given a negative star i would have. Trev the store manager and Xavier were horrible. They pretty much told me that if i had purchased my phone in their store then i wouldnt be having any issues and refused to help with the issue. I addressed his attitude and he said because he is tired of repeating himself. I have never ever had such an experience of ignorance in my life. This store doesnt deserve to be branded with T-mobile as a whole.
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September 2023 by Mary Grant
The manager Trevin and Assistant Manager Anel helped me out so much today. I came in today with an issue about my phone and they were so helpful with solving that and got me a new amazing Apple Watch. I am definitely coming back to see them. They deserve a good raise!!
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September 2023 by Chris C
I had to go with an international friendly telecommunications company so that I could save money whilst traveling abroad. Unfortunately, I live in a small town and had to drive to one of the stores to get my phone. After speaking with a man named Trevin Parks I decided to make the trek (roughly 3.5 hours). He greeted me at the door and I walked out with a brand new Google Pixel 7 Pro. He was even kind enough to let me take a photo and post it to my IG (1.2M) and Twitter (256k). 10/10 would recommend going to this store. If you do, don't waste your time: ask for a spry young man named Mr. Trevin Parks! He's easily the most knowledgeable and most professional person I've met after speaking with Verizon, ATT, Boost Mobile, and Cricket Wireless.
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September 2023 by J4yb1rd
Trevin was very helpful in transferring my service from Verizon to T-MOBILE. He also introduced me to a great plan on home internet. Thanks for the seamless transition Trevin!
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September 2023 by Paxkimi
The associate that helped me out one day, I think his name was Travin, he was so pleasant! Super helpful, thank you!
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April 2023 by Lois Acheson
Once again Metro by T-Mobile has failed me......I tried for 2 days to get a hold of these people.....first by phone for 2 hours, with nobody answering (of course)....then I ended up having to walk the 1/2 mile up there Friday as the bus was rerouted for St Patrick's Day parade. I waited in the cold outside, called and nobody ever showed up or answered the phone . On my walk home I stopped by the Boost store and got what I needed, much cheaper than TMobile for sure! I needed a new charging cable as mine was yellow, indicating that there is a heat build up. Also needed a new case. I got exactly what I needed. I even tried emailing name that was on customer reviews.... undeliverable .....why does this not shock me? if I could give lower than 1 star review I would!!!To the owner that responded, I beg to differ...the store on Manchester, next to Dominos was a Metro store before TMobile took over. I have purchased 2 phones from that store that represented itself as a TMobile store...the bags that I took my purchases home said TMobile on them, as did the receipts...so what's the deal? Did this location close permanently?
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April 2023 by Jaylon Shields
I came to pay my bill. Xavier was willing to help me get in and out. 15 stars all the way!!! They are funny. Go back anytime
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April 2023 by Krystal Rose
I was in and out in no time. I've been to other locations that were packed enough to make me wait a half hour for my turn. That's only to pay the bill.
