-
May 2025 by Andy Maisch
This has been the most unprofessional glass company I’ve ever dealt with. From start to finish, communication was nearly nonexistent, and I was constantly met with excuses about why my order wasn’t being fulfilled. Not once did I receive an email update, despite requesting them. If you want to know what’s going on, be prepared to make multiple phone calls—usually 3 to 4—just to reach someone. Now, my calls are being outright rejected, which is unacceptable. After waiting 5 months, I'm going to have to go elsewhere
Here’s a timeline of my experience:
12/02 – Contacted the company; was told a technician would visit and provide a quote the next day.
12/10 – Followed up for the quote; was told to expect it by email.
12/19 – Approved the quote.
12/31 – Was told the glass had been ordered but not yet received. Promised an email once it arrived and installation was scheduled.
01/07 – Followed up to check if the glass had arrived.
01/14 – Still waiting. I requested to receive email updates going forward.
02/05 – Called and left a voicemail.
02/11 – Called again; was told the manufacturer was experiencing equipment issues causing delays.
03/11 – Still no update; was told they were working on one and that I’d hear back via support email.
03/18 – Continued delays due to machine issues.
04/01 – Was told it would take another 4–6 weeks, with a target of May 1st.
04/29 – Called again for an update. No progress. Expressed urgency due to customer complaints on my end.
05/15 – Called for another update. No answer.
05/16 – Called again. Call was rejected.
This experience has been frustrating, time-consuming, and incredibly disappointing. I would strongly advise others to avoid this company. If you do decide to use them, good luck—you’ll need it.
-
March 2025 by i've got this!
Very quick very professional good price highly recommend these people
-
March 2025 by Brian Johnson
Fast and inexpensive. Less than 1/2 hour.
-
July 2024 by gary heincy
it was great the customer service was great too .
-
June 2024 by Amber Johnson
These guys were professional, friendly, accommodating, very fast, and fully explained the aftercare to me. This business is apart from the rest! If you need any glass replaced, glass masters is the way to go. Thank you Glass Masters for everything.
-
March 2024 by Robert Gulledge
They did a great job and was fast
-
February 2024 by Jme B
This place is literally all around amazing! Not only did they replace my windshield in less than 30 mins but they were very friendly as well. I would highly recommend them.
-
December 2023 by Norman Kiso
Great place to have a windshield replaced, it was really quick and very reasonable, staff was amazing and friendly ?
-
July 2023 by sharon Nation
Called. They were Very nice. Large class A RV windshield replaced. Very professional there. 5star
-
July 2023 by Jeff M.
I have never had this bad of experience and not one apology. Foot scuff marks on the door inside, dirty fingerprints on the interior and brought my car back with the windshield not properly installed.Took it back and the owner installed it this time.Should of never brought it back till it was right.All I got was a "I'm sorry your unsatisfied with our work". I cleaned the interior myself.
-
October 2022 by William robison
They was great
-
July 2022 by monica apaez
Very professional, they get the job done fast highly recommend!!
-
February 2022 by Joshua Miller
Very good and right on time and they new what they was doing
-
January 2022 by Nayeli Benavides
I would really recommend coming here to get your glass needs, very professional ,nice, honest people. Service was done quickly too. ?Service: Auto windshield replacement
-
April 2021 by Terry Ford
Great service and friendly people my family has been going to them for years they have everything you need. Keep up the great Work!
