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October 2023 by Debra Morgan
I went with another home warranty company and have been waiting for two months for a refund on my old policy. They said it would take one month to get the refund. Now I cannot get a hold of them by phone. They are not answering their phones. The phone numbers I am using are listed on their website. The phones immediately hang up. Where is my refund?
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August 2023 by Abby Claytor
If I could give this company zero stars, I would. I paid for a 36 month contract, up-front in 2021. Nearly $4,000 later, this company has found EVERY loophole in the contract to avoid reimbursing me for the breakdown of things that I've paid coverage for. To date, I have been reimbursed ~$200. Had to have the condenser in my HVAC replaced, which is the FIRST listed COVERED item in heating/cooling. They refused to reimburse me because the *cause* of the condenser needing replacement was is in the exclusion list. Paid for the additional plumbing coverage - bathroom faucet starts leaking and they find a reason not to cover it. Upon request of my contract, I was also sent two different peoples contracts with their personal information listed. Absolute waste of money and integrity, this company.
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December 2022 by Scott E.
Great company! Love dealing with them.
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October 2022 by Michelle Cullinan
I told this company I was not interested nor did I have the money to pay them. They opened an account for in my name anyhow and I could not get them back on the phone nor responses from my email
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September 2022 by Barbara Shanley
I have been a customer of Awgis Home Protection Group since 2019 and I just renewed my policy with Ryan yesterday forc3 more years, although I have not had to submit a claim during the first 3 years. I have the peace of mind that my home is covered, it was an easy renewal process with Ryan who is professional, courteous and reassuring, I know I am in good hands.
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August 2022 by Dawn D
I have been dealing with an issue with them for 6 months. Fault was due to their moving and the ***** I called countless times and never once was treated poorly. Everyone in customer service was attentive and willing to assist. I ended up asking for ***** after serveral calls just to not have to repeat my whole story. She was so kind, respectful and empathetic. If she said she would call me back, she did. I give her nothing but praise for doing an excellent job. Thanks to you all and especially, *****.
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May 2022 by Young Don
They do car warranty to and when call the lady trying to keep me there grasp but insisted that I stay with them but I cancel it ask them for a refund but I need to send a letter for a refund
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December 2021 by Elizabeth S
I had a very good experience today with ***************** *****************************. She answered all my questions and spoke to my issue I was having with another warranty co. I've had 2 excellent CS experiences with Aegis so far in the last couple months.
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November 2021 by Brenda Foster
I can't express how disappointed with this Aegis Home Warranty at PO Box, in O'Fallon, MO 63366-0460. Filed a claim and it was declined, after receiving a new unit because something was wrong with the old. I could go on and on, knowing that nothing will be done to get reimbursed. SMH
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June 2020 by Emm Dee
Scam operation, all 5-star reviewers have only one review, proof that their employees are padding the actual reviews. Received envelope marked "Personal & Confidential - Open Immediately!" Terroristic advertising tactics are not used by legit companies. Pink letter from AWG (had to ask rep what the real name was, he confirmed Aegis.) Letter states home warranty (never existed) secured by Bank (out of business since 2009) is expiring and to call immediately. Rude rep Joe attempted to bleed me of personal information in order to sell me garbage home warranty for "only $170 a month." My brand new dishwasher only cost me $300. This is a scam/fraud company. Don't fall for these terroristic tactics used by thieves and liars. Will be posting this everywhere, have also contacted FCC, FTC, and BBB, filed formal complaints against lying, thieving scammers.
