Westlake Ace Hardware is a friendly and helpful store that offers a good selection of products, including items the big chains may not carry. Customers appreciate the courteous staff who often ask if help is needed and are knowledgeable about the products. One employee, in particular, is highlighted for being a big help and saving time by assisting customers with their projects. The store provides beautiful flowers and plants outside, adding to its appeal. However, some shoppers find the store’s policies of locking up items inconvenient, making it difficult to quickly grab what they need. Others note that store employees sometimes approach too much or follow customers around, which can make browsing less comfortable. Despite this, many customers enjoy the experience and the quality service. The store tends to attract an older clientele, with many customers aged 60 and above. Prices are considered high by some, but overall, Westlake Ace Hardware is seen as a helpful, well-stocked, and pleasant place to shop for hardware and gardening needs.
It was so nice to go into a store and have an employee politely ask if I needed any help. Not only that but they were friendly and knew their products to be able to offer suggestions.
Very worth the trip and the service was outstanding! Especially after going to Lowe's and being completely ignored.
May 2025
Knowing people. Problems solved here. Still a great place
January 2025
Always a great place with great salespeople always willing to help you find what you need... no matter what it is!
