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December 2023 by Lara Loving
The lady at the counter is so sweet and helpful and explained the whole process ! Very sweet and went above amd beyond to help!!!!
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November 2023 by Sam Sung
This company is fantastic, thought we had a problem with the onboard tank on or Motorhome,called to ask for help and Clay offered to at least come by and take a look at it as they don't work with RVs but it was a safety issue. Everything checked out ok and we went on our way.Thanks a Million to Clay and MFA!
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April 2023 by Rex Tilton
Pam is awsome allways takes care of us. Great customer service..
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January 2023 by DEBBIE STEVENS
I have been with them for 21 years. They are always very friendly and come quickly to fill the tank, even if I don't need it right away. Always kind and helpful.
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January 2023 by Robert Myers
Love these guys! Some of the best office staff that I have the pleasure of dealing with. Prices are lower than anywhere else.
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January 2023 by Markus Blain
It's the only place in Neosho I took my barbecue bottles to because they have always had the best service. Everyone I've interacted with has been courteous, friendly, and happy to help.
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January 2023 by kellywillis8199
Great customer service! Always looks out for the safety of the customer first and although it’s not always want they want to hear, safety is first with this office!
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December 2022 by Mark Holmes
My family members have been out of propane for over a week. No heat, freezing temperatures. They called three times, left a message each time. They called back on Friday, very late, no help. Today, Monday the 20 of November 2022, I called twice, left a message each time. No response at all. It’s almost criminal what they are doing to this young family. Very poor customer service! I wish there was a rating of ZERO! Plan to source to Americas. They answered the phone when I called, third ring! No answer machine leave a message BS!
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November 2022 by Carolyn Palmer
Clay has been terrific. I had a propane leak in my furnace and Clay worked with my furnace guys to get it taken care of. He has had to come out three times for this problem but he never gave up. Very professional and very friendly to speak with. The link of employee everyone should have. Thank you Clay for taking care of this for me.Carolyn Palmer
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May 2022 by Ashley Sanders
I have been waiting almost a year trying to figure out what is going on with my account. I was on the phone with yall and I got told again we will see what we can do. I have screen shots where I have talked with yall and yall say you havent talked with me since December? I have phone records to prove different and now your not giving me my refund.... I have always been in great standards with yall
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March 2021 by Garett Triplett
Absolutely horrible!!! I bought my house 3 years ago and it came with a rented mfa tank. When we bought the house it had 17%. We never filled it up because we didn't think we would use it. Turns out we really like the fire place. We called at the beginning of January several times to get more gas and no one would answer. Finally left a message. When they called back they told us that someone else would call us back with a date and time to do a leak check. The next day at 630 am they called and said we need someone to be there in 30 minutes. I said no we r at work and the driver was extremely rude. I waited till 8 to call the neosho office and that lady was super rude as well. I had to beg to get a date and time to be at my own house and she just kept telling me that they don't schedule their trucks like that. So I finally told her that I want them to come and get there tank and thatvi would be switching companies. Since then I have probably called 3 or 4 times a week just for them to come and get the tank. I have been promised to multiple times saying that they will for sure pick it up by the end of the week and nothing happens. I was told by mfa that I need permission to move the tank since its mfa's tank so I can't even get a new one. They even billed me once saying that they had filled it up. I also got a bill for the tank being empty.
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February 2021 by Matt Bassing
I’d like to give 0 stars. I called last Thursday Feb 4th to order propane before the cold weather hit. I was told that it would be no problem and I would have my propane no later than 5 business days. They of course required payment. Today, Feb13 and no propane and I’m down below 10%.Called yesterday Feb 12 and they told me they could not deliver in inclement weather. The person I spoke to also told me I should buy some space heaters. Absolutely ridiculous!!
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December 2020 by Mindy Paige
This is our first winter heating with propane, and when I checked my tank after scheduling a refill, realized my tank was below 5%! I called back, and asked if they could be here sooner. The delivery driver was here within 1 hour. There is a $75 fee for same day, but even with that, the cost for us using propane is much less than Empire Electric when we lived in town. Both the driver and the associate that took my call were very nice and helpful. thanks!
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June 2020 by Marina Solis
Worst company ever, I had them come to check my tank becuz it was leaking gas so they came and told me that they fixed it and charged me an outrages amount for it, but that is not it every time that they came they would only fill up my tank to half and was charging me for a full tank so not only did they not fix the leak but they would never fill the tank up completely and my gas would only last me 3 weeks at the most and I was getting billed high every time. They were just taking my money and never got anything fixed.
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February 2020 by Jeff Sutherland
Big THANK YOU to Pam and your driver for getting my propane delivered today before the snow hits.
