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November 2023 by Wesley Lavine
November 25.They knew I was from out of state, no warning about $2000 in taxes that wasn't being rolled into the loan, and had to be paid immediately to register. Truck was missing things they said they were going to replace, they have not even tried since I bought it in May. Just charged me for an oil change I stated I didn't need or want. They gave me a broken FOB, and said the second one was going to be available that week. It's been 6 months and I still only have the broken one, I've asked since, no real answer, followed by the promise to call me back about it, even when in person.Missing the 2 runners along the bed, they've replaced one since, and the other is held on by their zip tie. Missing both wheel well covers. No spare tire or tire changing kit. Windshield wiper fluid sprayer never worked, haven't fixed it. Tail light was out on purchase.Zero communication between departments. No notations on what's already been brought to their attention.What they say and what they do, are in no way related to each other. They are not to be trusted at any level, in my experiences.
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November 2023 by Trusten Derry
Definitely recommend getting a car here!! Steven was extremely helpful.He takes the time to know each client and was able to basically pick our dream car off the lot! He is a hoot to be around and makes the usually stressful experience a breeze!
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September 2023 by Nichole Marshall
My dad took his truck to get the transmission fixed. They took good care of him and did a wonderful job on fixing the problem. If you are looking for good customer service and your vehicle needs repaired we recommend them.
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September 2023 by Jerred Findley
We bought our first truck from Steven in 2021 in Kansas we then followed him to Missouri to buy this beautiful truck from him. We will continue to buy our vehicles from him. He is the best of the best.
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September 2023 by Nathaniel Taylor
Would not recommend anyone to this dealership took 4 months to get a car title and the general manager. Has some colorful language for their employees and customers. They messed up the address for my car title then got. Upset when I started trying to get my title Refused a new temp tag even tho there error was on there end
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August 2023 by Jim D
Best service department of any I've ever been to. Fixed all of that in 3 days when Olathe Dodge said it would take 3 months to get parts. (I've bought my last 5 Dodge cars and Ram trucks from Olathe Dodge).You can bet that ALL of my future purchases and service will be done at Max in Nevada Missouri!!!
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July 2023 by Deb Benner
My review is solely for the service department. They always go out of their way to be helpful and friendly. Highly recommend using this service department for all your needs. The front of the house and management left me really disappointed. I would never buy another car from them do to a series of bad experiences over my purchase including failing to submit my automatic payment paperwork.
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July 2023 by Jordan Isenbart
It was a heck of a day, we basically broke down and instead of spending lord knows how much to get my car fixed just to make it back home from vacation, Max Motors took amazing care of us and got us fixed up with a new ride. They were incredibly helpful, service was amazing and Steven, the employee that helped us, gave us some good laughs as we went through the process. I want to give him a huge thank you. You really saved us that day and I know I will be smooth sailing for a long time in my new car ? Thank you all so much!
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July 2023 by harry porter
My wife & I were traveling from Louisiana to Minnesota on July 15, and noticed back fender was loose on our navigator. I stopped at Max Ford & service tech Brandon went far and behind to assist us & secured the fender until I could get to our destination. We had fender fixed once we got to Minnesota. Thanks to Brandon & Max Ford for your assistance.
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July 2023 by Dominick Harris
Steven Tyler was a great sales guy while helping me buy my Camaro… needs to be promoted to manager!!!!!!!
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July 2023 by Honey Bee
Steven Tyler Cruz sold me, then my son, the perfect cars at the right price, at the right time. He was so friendly and helpful. He let us lead the way which made the experience a million times more fulfilling than pushy salesmen who merely want to sell a car, Steven truly understands people and cares about them beyond the car lot~ This guy will get you into the car you never knew you wanted~Thank you for your dedication Mr. Cruz.
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July 2023 by LeAnna Fisher
Trinnade and her team at Max Motors, GM store is AMAZING!! She went above and beyond to deliver my husband and me 2 new vehicles due to back ordered parts and truck that was a total loss. I know she didn't get home till well after 9 pm both nights, but she had a smile on her face the whole time and was happy to answer any questions we had as well as navigate some trouble waters along the way. I HIGHLY suggest trusting Trinnade with your automotive needs. She is truly in your corner!!
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July 2023 by Brad Majors
Dan Hope Jr. did an amazing job. Look forward to working with him in the future. Easy process and found exactly what we needed. Thank again Dan.
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April 2023 by Dave Fisher
"Posted 3 Weeks Ago, MARKO Said He Send Us A Fuel Card For Our Trouble..." Wow!Do Not Buy A Vehicle From This Dealership!Drove 2 hours to look at (2) Explorer S/Ts. Called that morning to verify the vehicles were available and on site, I was assured they were there. My family & I drove to the location discussed earlier that morning. No vehicles, one was an hour away , the other was 6 hours away. I asked about the car fax’s over the phone that morning on the 2 explorers as well, again was assured No Issues…They were both bought back by ford for “No Crank / No Start Issues”The gentleman Kevin we met at this location was awesome, I really felt bad for him! We definitely would have dealt with him.He was just caught in the middle of a bad situation!Kevin, if you ever go somewhere else- give us a shout!!!The manager was there, never came to us & apologized for the huge mistake. He just went into an office on his cell.Kevin did an awesome job trying to pick up the pieces!I will never shop at these locations, or recommend them to anyone…What a wasted day!!!
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March 2023 by Cindy Sue
Rebecca is awesome. If you are close enough to max motors and want a new or used car just ask for Rebecca.This is Rebecca with the Jeep ? that we bought.
