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February 2024 by Korbin E.
They want to charge way to much money. He told me $80 to download windows 11 on my gaming PC which only takes like 15-20 min so I thought that was super steep, but whatever. I get there and he try's to charge me $160. I said you said $80? he goes I've never charged that for windows I don't know why I said that. I'm like idk either, but you sure did. Then he tells me that my cable management was terrible and they can redo it, but it'll probably take them at least 2 hours. I said go ahead I spent a lot of money on this pc I would like to take care of it. I show up to pick up my pc and he try's to charge me $250. I said holy crap, why? he said it took them almost 3 hours. I said, your guy told me it took him a little over an hour. I negotiated and paid $200 for windows and cable management, but they tried to lie twice about their pricing and what really happened. I get home and realize some of my components aren't working. Figured it out, he didn't even plug in the right cables to the motherboard. I was furious and wanted to call them for a refund, but just thought I'd leave a bad review. Don't go there, they are lazy people and don't give a crap how long it takes to get your product back to you. lazy and a bunch of liars. they also just open and close the store whenever they want so you never know if they are actually open. Honestly the whole thing was a joke. Go to PC Pros in Springfield, they are legit! They also actually know what they're talking about.
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December 2023 by Kylie Kat
This is the third time I’ve had to come in because I have the worst luck?. I come in and I’m always welcomed with a smile!, I always get really good prices on a new screen and the insurance is cheap!! Very personable, and gets things fixed very quickly!
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December 2023 by Deserae Buckmaster
Wonderful people to work with. They came in after hours and repaired my husbands shattered phone in no time. Highly recommend them.
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November 2023 by Leanna
My husband and I did not have the best experience here. We came here to fix the back screen of my iPhone, and one camera lens on my husband’s iPhone. The first time we attempted to come during their OPEN BUSINESS HOURS, there was no one at the store and they were closed. They didn’t change their hours anywhere so it was a waste of time for us, not knowing they were gonna be closed that day. The second time we came a couple weeks later, they also were closed during their business hours, and only came an hour before close. We waited there along with three other cars. We tried calling but there was no answer. When we finally got in, they changed the back of my screen for $120, but they did not tell us there was not going to be the original Apple sign on the back. When we asked them afterwards, they said the Apple logo screen is an additional charge, but they didn’t give us that option in the beginning. I was not happy about that. There was glue all around the phone, which I had to go home and scrape off myself. With my husband’s iPhone, the camera lens they replaced was a completely different lens than the original. It was a different shade and looked plastic. It was a noticeable difference, which they also did not tell us about. After a week, that camera lense cracked and chipped off. We planned to trade these phones in, this is why we were bothered by all of it. This is just time and money that was not worth it whatsoever. We understand they are not an Apple Store fixing our phones, but we did not expect the work to be like this. I think we should be notified of what we’re paying for, BEFORE paying for it. If you just need a quick fix for your phone and don’t care about how it will look, then I recommend. Otherwise, we won’t be coming here to fix any phones anymore.
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October 2023 by Linsay Norris
Came in with my family, and we had a really awesome experience. Craig was exceptional and knowledgeable, and he was kind enough to give us a really good deal on not just the phone we needed worked on but we all ended up getting our phones tuned up! 12/10 would recommend coming here for ANY phone needs that you have!!
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October 2023 by Charlee Pellegrino
They’re great! The owner is amazing, and very helpful. They gave us a great deal and fixed my dads phone and got him a new one. Cleaned out all my family’s charging ports and was super nice!! Will always recommend them
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October 2023 by Brett Hammit
I had originally been battling crashing problems with my Gaming PC for the better part of a year and half. Took it in to Springfield PC Pros said they ran it through tests and found nothing wrong with it, charged me 50 bucks and the problem persisted. Took it to Cardinal Computers and they swapped parts tested it out and found the root of the issue being my hard drive crashing. Very friendly and great service and fair prices! Would recommend coming back!
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October 2023 by Hannah Wagner
Had a really great experience here and will definitely be back! the staff was wonderful to work with and they did everything possible to repair my phone at a VERY reasonable price!
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October 2023 by gideoncharlee
Craig is amazing!! He helped us out so much with all 4 of our phones! Truthful and funny - great place!
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August 2023 by Johnny Neal
$50 to tell me my computer was fine and I took it home and it was doing the same thing. They said my password didn’t work and it did, also you don’t have to have the password if you know what you are doing. I took it somewhere else, no charge upfront, $10 part $45 labor so $55 for a fixed computer. I would take your computers north east about 20 min and 15 miles away.
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August 2023 by Bailie Latz
Amazing customer service, extremely nice and helpful!! Would highly recommend going to them.
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August 2023 by Tyler Creamer
Fast, efficient, friendly, great prices, would recommend to others and businesses
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July 2023 by Kristen Gold
Friendly staff, was able to fix my phone in no time. Highly recommend. Bonus points because of his dog!
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May 2023 by Michael Lee
I’ve had a few devices worked on here. They’ve done both pc’s and apple products for a fair price, good quality, and no bs. Definitely recommend if you need anything fixed, and are around southern springfield area.
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April 2023 by Jonathan Havrilek
My old Samsung S7 took a dump, went back to the guys that saved me when my computer died. again, they came through and saved all my data at a great price, awesome job guys!