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October 2023 by Andrew Brashers
Literally so impressed with this branch. My fiancé set up an account here and they were so personable and kind. Everything from a check in call to a hand written note VERY personal to her. Highly recommend this branch.
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October 2023 by Jim F.
Their online site works very well, but if you primarily use a debit card for your day to day transactions - BUCKLE UP. I can't even buy 5 gal of diesel for my tractor, then 5 gal (different can) of NO Ethanol fuel for my lawn mower without their fraud watch team shutting my account down. 5 TIMES THIS YEAR, I've had to get in touch with them and jump through hoops to get my debit card reactivated. Most recently, on a trip to another state, the shut off my card after a small gasoline purchase, after I had personally walked in to their lobby and had them make notations on my file I would be travelling. When I managed to get someone on the line, to verify my ID, their representative required me to provide the location where I opened the account, full name, full address, and FULL SS # (not just the last 4 digits). After answering all those questions, he refused to reopen the account because I couldn't tell him, TO THE PENNY, what my last deposit was! At a remote location, in another state, the GSB employee wanted me to remember what my last deposit was - and it will vary week to week, depending upon overtime hours worked the previous week. Over the past few years while I've banked with GSB, I can't count how many times I've had to call to reopen my account in a similar situation, and while out of town, and I don't normally even carry a cell phone, that has been a real PITA to do.After many years of this, I've finally had to call it quits and open accounts at another bank. Hopefully, they won't be so quick to shut off my funds every time I spend a little of my money.
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September 2023 by Jim H.
I have been with great southern bank for over 15 years and have no problems with the bank or using the online features. If one has a problem just call the bank and they will gladly walk you through things.
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June 2023 by Daniel N
Though the Mgr couldn’t h help me no fault of his own, the experience was good.
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November 2022 by Melissa Gonzales
GREAT CUSTOMER SERVICE ?
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August 2022 by MARIANNE LORTON
I THINK GREATSOUTHERN BANK IS THE BEST BANK TO KEEP YOUR MONEY IN ALSO YOUR STOCKS & BONDS & WHAT EVER ELSE YOU WANT TO PUT INTO GREATSOUTHERN BANK & THE STAFF THAT WORKS THERE ARE VERY HARD WORKERS THEY HELP ALOT OF PEOPLE WHO NEED HELP I GO TO GREATSOUTHERN BANK QUITE OFTEN TO GET HELP WITH MY REGISTRY BOOK TO GET IT BALANCED WITH MY BANK WHICH IS (GREATSOUTHERN BANK).
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July 2022 by L T
I've used them for years. Great bank with great service.I love that I can talk to a live person when needed.
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July 2021 by Cheryl Erkmann
Been going to this bank for years. I go thru the Drive thru mostly. Very nice people there.
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February 2020 by Patricia Falcon
Love the Manager. However the bank is changing directions: no Customer service access after hours and weekend's/ week nights. Recently opened account with USBank and the bank called me one late Sunday evening with an alert. If I have questions on a Saturday or evenings they are available for assistance.
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July 2017 by Tina Keithley
My son went in there and the one that handles account forced him in to opening up an account. Not to mentioned a couple years ago the same one gave out my account info with only my name on my account to a family member that has an account with me as well. So not happy. I take all of my business to the one on West Mt Vernon St. I'm sure my son will as well after this.
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March 2017 by Darren Juranas
Great location, however, poorly trained staff
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December 2016 by Vince Hamilton
I have banked here approximately 5 years, the staff is always friendly and efficient. The lines are short, making my visits quick and pleasant.
