-
February 2024 by J C
Had a problem with my gas fireplace after moving to a different house. Asked a plumber friend who recommended HMI. They let us know it would be about six weeks before they could come out for service. Ian came today for a service visit. He did a cleaning, diagnostics, fixed a wiring issue, and installed a remote. We're all good to go now! Ian was professional, courteous, and explanatory.
-
February 2024 by Mark Bower
Purchased and installed a high end wood stove a few years ago. after 1 1/2 years we had a bad leak through the roof. We were told that HMI wasn't responsible and they referred us to someone to repair it. After that person resealed it last year, it is now leaking again. Another company evaluated the install job recently, and deemed it improper. Now we have $6,000 in costs and a water-damaged stove and floor.
-
August 2023 by Adam Stevens
Had them install a fireplace few years back, the Woodburner came with broken stones when asked about it they stated that I won't see it because the ash will cover it but will send new ones. I've never received the stones and now the Woodburner they installed is leaking when it rains.
-
May 2023 by whitney hollinger
Extremely friendly and helpful people. Took the time to explain things to us and were very knowledgeable about everything.
-
March 2023 by Nathan Epps
I saw this store while en route to another business to look at wood stoves. I wasn't familiar with HMI, but was glad I stopped.There was only one employee when I entered. He was busy writing at the checkout counter and it took him a few minutes to acknowledge my presence. I didn't mind as l wasn't ready to make a purchase. I just wanted to look at options for my hearth.As I started to browse, the employee left the counter to ask how he could assist. First, I have to say that it was nice to talk to an employee who knows about the products he is selling. Second, even after learning there wouldn't be a sale, the employee was willing to share what he knew about configuring an insert for my type of fireplace. Actually, he seemed interested in ensuring whatever I purchased would be safe for my home.The HMI store in Nixa wasn't particularly large, so I appreciated the many types of fireplace inserts and hearths on display. Every inch of the store was well utilized. They even had an indoor/outdoor hearth, which is something you don't see every day.
-
March 2023 by Cliff Brookshier
HMI replaced some glass in our wood insert. Great communication and work on the replacement. Thank you!
-
March 2023 by Keith Nelson
We use this business to clean and adjust our gas fireplaces. They do a great job
-
March 2022 by Stephen Zeller
We purchased a Lopi Liberty from HMI and has their team install it. We were well taken care of throughout the entire process and everyone was great to work with! The install went very well and was done professionally and efficiently! Dave, Mike, and Coleman did a superb job with our stove and through-attic installation, as we do not have an existing chimney.I had not considered Lopi before going into the showroom and speaking with Mark. He made the recommendation for the Liberty based on the size of our home and how we wanted to heat it. The craftsmanship and build-quality of this USA-made stove are exceptional and I would recommend Lopi to anyone looking for a well-built, quality wood stove.Thanks again to Dave, Mike, Coleman, Mark and Steve at HMI for the new stove and for your wonderful customer service! If you need a wood stove or gas fireplace, go and see the crew at HMI in Nixa!
-
March 2022 by Sharon williams
Will not service product. Numerous calls. Say they will return call but never do. Been several months trying to get stove repaired. Buyer beware!!!!!!
-
March 2022 by Angie Jones
Excellent place to purchase wood stove, fireplace inserts, or other related needs. We have used them for 3 different houses over the past several years. They have been reasonably priced, had great expertise, and fantastic customer service. I highly recommend HMI.
-
March 2022 by Edward White
Thank you so much for your help this morning. The pellet stove is now operating properly.Thanks again!
-
March 2022 by Kirsten Eichner
There was a mix up on our appointment time so my service call was missed. I had confirmed the day prior and we were set. When I called the next business day, they were most helpful and considerate of my time lost from and re-scheduled my appointment for that day and my convenience. I must say that doesn’t happen nowadays. They did my service and repair and the technician was very knowledgeable and explained my system to me. They have my trust and respect for the excellent customer service. I will continue to use them and recommend them from my experience.
-
October 2021 by Donelle B.
We purchased a new ventless fireplace system over a year ago. It has never worked correctly. Technicians did come to check it out repeatedly, but never really fixed the problem. It will stay on for maybe 15-30 minutes and then shut off. It will not come back on. They should replace the unit.
-
March 2021 by Lacey Boehning
Nice products but pricing was a bit higher than expected. While price I'm sure reflects the quality of product they carry, I didn't appreciate the sales associate basically laughing that I wanted to stay around the $1000 range. Let me save you the trip, unless you're wanting to spend more than $2500 they can't help you. I went to another place and got a gas log fireplace that cost less than my price range and it heats 800sqft or more than the $2500 base model they offer. So if you have $3000 or more to spend on a fireplace that will heat 1 room than I highly recommend HMI because they've got some BEAUTIFUL products to offer.
-
March 2021 by becky Smith
I bought a fireplace and had it 10 years . Love the fireplace. I’ve called, no voicemail and emailed twice and can’t get anyone to call me back. I started having issues and needed service work done.
