-
February 2024 by Christopher Thompson
We have recently relocated to Missouri, and we needed a dedicated cell phone for work calls only. We own and operate an electrical contracting company, Freelance Electric Inc, in the southern area of Springfield, Missouri.Brandon was super knowledgeable, helpful, and efficient. He was able to get us exactly what we were looking for quickly and at a great price. We would definitely recommend him; thanks again Brandon!-Christopher & Alyssa ThompsonFreelance Electric Inc
-
February 2024 by James Malarkey
I would not suggest anyone use this retailer to purchase or upgrade their phone. It's not a T-Mobile issue it is this particular store that is the problem. The employees at this location need a lot of training, their incompetence has cost me a number of hours on the phone with customer care and at least 2 trips back to another location to fix their screw up. Go to a Corporate store, stay away from this location.Edit: Three week later and all I can get from the store and customer care is that there is nothing they can do to fix the $528 mistake they made. It was their employee that rung in the transaction and did it wrong, now I am left to pay for a phone that should have not cost me anything because of a trade in and upgrade promotion.Never again to this site. If we stay with T-Mobile, we will always go to the corporate store.
-
December 2023 by Kork
Brandon was very helpful, he spent so long with us trying to help us with our new phones, and was very nice during the entire process. We got a great deal and we're happy. Thank you!!
-
December 2023 by Mary Grones
Nothing is worse than a store full of liars. They pushed a phone on us, making us believe it was free, with our new service, in our new town. I was happy with A,T,&T for years and did not need or want a different phone. It took hours in the store to get data transferred and to wait for whatever took them so long. Again, with A,T,&T, it was always a quick interaction to get a new phone. Then we got the T-Mobile bill. The phone was not free, forcing us to spend more time to return it and do another data transfer. They are worse than used car salesmen. Run!
-
December 2023 by Aaron banks
Thank you so much to Dilon and his team for excellent service! They go above and beyond to meet their customers' needs. Nic and Alex are exceptionally kind and knowledgeable as well.
-
November 2023 by Alex Hoyt
Came in and was met with the most positive and awesome energy and Tony really did an amazing job helping me set up my new phone! The new manager is awesome! The crew here is awesome!!!
-
November 2023 by Georgia Fraser
They were able to help my best friend get his phone completely set up. They stayed almost 2 hours after close and were absolutely amazing and respectful about the entire thing. If I could give them 6/5 I would!!
-
November 2023 by Lisa Ramirez
After going to this office for 4 years with no issues, now there is a new manager Dillion and we now have issues. They need another new manager that knows what he is doing. Go to Springfield.
-
October 2023 by JD Weatherfield
Visited nixa store today and the staff was extremely helpful and professional. Keep up the good work!!!
-
October 2023 by Brock Nelson
Fantastic customer service by Richard the ginger bearded guy. He helped me saved all my photos and move it to my new iphone.
-
October 2023 by Richard James
Great team taking care of our Nixa community. Stop by and let them get you a new phone, home internet or smart watch.
-
September 2023 by Jon Thompson
Watch out! The smiling faces are part of the upsell. After the sale you can expect nothing from these gangsters. Not sure if this is a T-Mobile store or an independent store. If it is in fact a T-Mobile corporate store then T-Mobile has in fact lost their integrity. Listen carefully and read every word, ask questions and don't believe a word from them. If it's not in black and white before you agree to anything, do not sign anything. You are dealing with fast talkers snake oil sales people. From the management on down look out. There was a unsatisfied customer in there when we were there asking for help with an issue that had been going on for some time and they could not have been less interested! I would not trust these people again with anything. LOOK OUT!!
-
August 2023 by Teresa Cagle
The manager refused to help me.. got hateful with customer service and asked me to leave without my phone that was sent to their store to pick up for a warranty exchange..name starts with a K..
-
May 2023 by David J.
Katrinka was fantastic, super helpful, I appreciate what she did and helping me out with my phone, if you're thinking about buying a phone and you might need a little bit of one on one service then this is the spot
-
April 2023 by Bryan Hood
Great service and very knowledgeable. Katrinka was very helpful on the phone and the other fella squared me away lickity split. They valued my time and got right to the point. The hotspot works great! Thank you!
