The Walmart Supercenter offers a range of convenient shopping options. Customers can order fresh groceries online with free pickup or, for Walmart+ members, free same-day delivery with no mark-ups on the same low in-store prices. Services include Express Pickup for a low fee, SNAP EBT acceptance, and a Freshness Guarantee. Using the app, customers can choose a pickup time, check in, and have trained associates hand-pick and load groceries into their car. Reviews of the store experience are mixed. Many customers report generally average-to-good service, noting the store is often neat, clean, and not too crowded, with friendly staff and employees who frequently go above and beyond to be helpful and kind. However, other experiences are less positive. Some customers report encounters with rude and unhelpful customer service, specifically mentioning poor phone etiquette. Inside the store, feedback notes that stockers and personal shoppers with large carts can frequently be in the way, blocking aisles without consideration for other shoppers. For delivery, customers enjoy the convenience but note it adds significant cost from fees and tips. While prices are competitive, substitutions can be an issue if orders are not monitored quickly. Overall, the service depends on individual needs, time, and budget.
