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June 2023 by Khang Nguyen
Absolutely love this bank, they take such good care of their customers! And so much hospitality!!
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June 2023 by Hope Davis
My mom and I have been with them for years and they are amazing! Customer service is always a 10/10 and they are super helpful. The only thing I would complain about is the app, my mom and I have made separate accounts and they are showing up on both of our apps so we are able to see each other finances. Just a few bug fixes to the app and it’s a 5/5 stars for me <3
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June 2023 by Ray C
I've been banking with first federal for the last five years. I just want say tht I'm extremely happy, and I wouldn't take my business any where else. Especially this branch!Shout out to the two lady'sThey are very helpful, nice and always smiling.Thanks to them
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June 2023 by Danny Wonder
I have been banking here for many years. They are great people and have always taken care of me !!
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June 2023 by Jazzy Boo
Sean is helpful and great to work with ! I like banking on Armor Rd .In Kansas City Missouri.
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June 2023 by Ty- Clef (Perform Or Die)
Really enjoyed the diversity of the staff. Everyone seemed as if they truly cared about my questions.
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June 2023 by Madison Stein
Went in to inquire about setting up and account and the staff was super helpful and friendly!
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June 2023 by Bruce Smith
This is the best bank I have used
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July 2021 by The Sloans
I love this bank. They cash my checks where as I can't get cash back until the check clears overnight at my other bank
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January 2021 by Dominick Jackson
Don't EVER get an account with them, a year ago things were fine, then they did away with their old checking account plans. Without signature, they put me on this new plan, and I lost literally all the perks. I used to get ATM refunds at ALL ATMs now on top of not getting the refund I get charged $2 on top of the $3 ATM fee if I use an ATM other than theirs. THERE IS ONLY 3 LOCATIONS!!!!! They hired a bunch of new people that are extremely slow. The mobile app is now gone downhill, seems like every time I get on it they're doing maintenance. OH and that's another thing, there's all of the sudden $3 maintenance fees they slipped in on me 3 times a month. Before all of this I never complained No fees, no nothing, they were literally giving me my money back from the ATM fees. WORST BANK IN KC
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October 2020 by Chloe Shea
Don’t bank here if you actually tend to use the money in the account. You know that awesome moment when the girl at the store says your cards declined when you are well aware you have money? Or when you need a ride home, and can’t put your card into Uber. “We’ll everything looks good on our end your account is fine, have you tried calling them?” Yes. Yes I did actually I do every time calling you is last resort becuase I know your just going to tell me that.
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September 2020 by Hi Ha
Vanessa the branch manager handles every problem n makes things easy for customers. She’s great. I quit Bank of America and I am here now n happy. ty
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July 2020 by Rebecca Taylor
ATM Doesn't work, doesn't provide information as to why. Kind of a joke really.
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July 2020 by Garrett Cotten
The Lobby is currently closed. But the drive thru and ATM are open.
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May 2020 by Lisa R.
My dad banked with the North Kansas City branch of First Federal for a long time. They knew him by name. They provided excellent personal service. Now that he has passed away, we will eventually need to close the account because none of the family is in KC. During this transition, Vanessa Smith, the manager has been helpful and responsive. Amazing service. Highly recommended bank.