-
February 2024 by Amelia Abalos
Efficient and Professional!
-
February 2024 by Casandra Khali
Super nice staff but they did not give us any information on what they were charging us for them to plug in our W2's and adding our new born into our paperwork. They ended up charging us 305$ just to process the taxes when I could have done them for less then half of that anywhere else.
-
February 2024 by Connie Kieffer
Awsome experience ask for Pam at the O'Fallon mo location
-
October 2023 by Stephen Dingman
In early 2023 I filled out the Federal tax forms on the IRS website. I never received the email confirmation that the forms were received. I didn't want the State tax forms to be late, so I just printed them out, filled them out and mailed them to my states appropriate address. I was expecting a federal refund and didn't owe any state taxes. The refund never came. I waited until the middle of September to reach out to H & R Block. When I did, Joyce, at the nearest year round office said come on in. I went in with all my required documents, and she had me done in less than an hour. Evidently September is a slow tax time. I was happy to have that load off me. A couple of days later H & R Block sent me confirmation that both my Federal and state tax forms were excepted. Yahoo!
-
May 2023 by Keith
I set up an appointment on a Wednesday to meet with a H&R Block tax specialist the following Monday. In the days leading up to the meeting, I received three text message reminders for the appointment. I showed up five minutes early, and no one in the office greeted me. I waited in the waiting area for 25 minutes before I interrupted one of the employees who was helping another customer, and I told them about my appointment. Then, the employee informed me the person with whom I was meeting wasn't in the office that day. Funny, I never received a call or text message telling me about the cancellation or about a possible rescheduling. The employee tried to help me by showing me some tax withholding calculators online. Next, she told me that I could try to call the tax specialist the next day because she would be in the office. I'm sorry, but I was the person who made and kept the appointment. Shouldn't the employee who had the appointment and didn't show up for the meeting call and apologize to me? Where is the customer service? I waited for a call the next day, and I never received one. I've used Block for the past 20 years. After this experience, I will take my business elsewhere!
-
April 2023 by Dave Otto
Ms. Harris at the O'Fallon, MO office is the only reason I would come back. I usually file my own returns, but had an odd question for the 2022 return that she clarified easily.
-
April 2023 by John Kincaid
Good service, friendly, knowledgeable, did a great job, pricing reasonable.Nice service
-
April 2023 by Julianne Morgan
Very friendly, professional. Exceeds expectations every year
-
April 2023 by Justin
Most of the staff is nice, but my tax expert was extremely rude and talked down to me multiple times. I don't plan on doing business with this location ever again.
-
March 2023 by Mika Willaims
Service is great. All nice and professional employees. They make sure you understand everything. The only thing that would make it better is drinks and snacks. Keep up the amazing work.
-
March 2023 by Brady Swift
I have gone to this location for a few years and I would caution you to make sure your tax preparer knows what they are doing. When I filed my 2021 taxes, the lady who prepared them either did not know the tax laws or purposely withheld information that would have caused me to pay almost 15K. Luckily, I sought a second opinion and was not only able to avoid paying more, I ended up getting a good amount back.Due to the incompetence, I had to file an amended return (which I had to pay extra for at H&R Block) and I still haven’t had my amended return processed by the IRS. It’s been over 17 weeks since I filed my amended return and the IRS is now telling me that the processing date has been pushed back another 4-5 weeks.
-
February 2023 by Rebecca Babin
I have been doing my taxes through H&R block online but wanted to get them early so I called told them I was coming in for this Emerald card or whatever do I could get them early. But they didn't tell me this bank had to approve you and still can't figure out why I got turned down since it isa loan in the taxes you have coming back and then it is not even the full amount. This what's sick s waisted if my time not to mention all the extra fees they charged since I came in. I will never do this again.
-
February 2023 by Janessa Harshberger
Becky at the O'Fallon location was amazing and so helpful!
-
May 2022 by Big Bird
It was nice to have these services done, but it was weird to hear the tax professional in the next cubical talking about supporting anti government conspiracies and sedition with their client. It was also weird that the person helping me took an hour phone call in the middle of my meeting to do someone else's taxes while doing mine; a little rude to have me sit there and listen to all that personal info. Since having my.taxes done there I have received an additional 15 to 20 spam calls a day. It seems your personal info here is sold and/or shared.
-
May 2022 by Alice Heidbreder
The person who did my taxes was very pleasant and knew what she was doing.will definitely use again.
