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November 2023 by Jacquelyn (BlueAriesMagician79)
Sales man was very courteous and very helpful I highly recommend going here because they had really good deals for somebody, such as myself, with a very low budget. Thank you very much!
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November 2023 by Kathy Childers
Friendly and helpful service. Our sales rep was so nice, made the whole transaction fast and easy.
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November 2023 by Sydney Hutter
We purchased a mattress on Sunday 11/5). We were told the mattress was at warehouse in Jefferson City and would be delivered Thursday (11/9). Called multiple times on 11/8 stating we had not received a phone call regarding delivery. We kept getting told that they had until 8pm to call. Waited and waited. No call. Called at 7:50PM and we’re told the same thing. Never got a call. Called 11/9 (delivery day) and were told they would call to see why it didn’t make it in the truck. Got a call back stating that they don’t pick up from the warehouse (now stating Columbia instead Jefferson City) and that now it wouldn’t be picked up from that warehouse until Saturday 11/11 and be delivered until Monday 11/13. We were willing to go 4 days without a mattress, but for spending $1,800 - having to spend 9 days is absolutely unacceptable and ridiculous.Needless to say, we cancelled the order and they did not care a single bit. Save yourself some time and frustration and shop elsewhere.
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November 2023 by Dena Huber
Rich was excellent. I needed 5 mattresses ASAP and he wet to work getting me what I needed. I furnish houses and constantly need mattresses. This is my only stop from now on. Thank you
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November 2023 by Sue Rowland
Brendan provided great customer service. He listened to our needs, and showed us mattresses best suited to achieve our goals. He didn't try to up-sale us.
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October 2023 by Joe Gicona
I have Not but excellent customer service and customer care in getting my family needs taken care of and delivering on their promises. Rich is a great customer salesman that will help you in every aspect of your purchase. I highly Recommend you check out mattress firm and Rich for your next mattress or bed purchase!!Great place..
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September 2023 by Anne McKean
Rich was very knowledgeable, I hope, .I had my 2 great nephews with me, 5 and 6, they were typical boys and he handled it very well. I have already told some friends about my experience. They will be here shortly, and I'm going to take a nap.
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September 2023 by Melinda Pollak
Brendon was wonderful! Totally trained in the features and benefits of each mattress I was testing. Ended up getting another Tempur-Pedic and feel great about my decision.
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September 2023 by Christine Johnson
Bob at Mattress Firm was friendly, knowledgeable and helpful in picking out a mattress for our 17 year old grandson. We appreciated the time he spent with us. We had a lot of questions and he answered them all. We were very pleased with our purchase.
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July 2023 by Terri Conrey
Very happy with our experience so far. We are so excited to get our new bed! I did so much research online, and still had no idea what we wanted to get. Rich narrowed down our options based on what we needed and found the perfect bed! Not only are we getting a quality mattress, but also an adjustable frame. It is so worth it to get a professional help for such an important purchase. Thank you Rich!!
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July 2023 by Makenzie Ross
Loved it! The man working was straight to the point and didnt try to sell us anything that we didnt need. Straight to the point and explained info in a way that was very easy to understand. I will recommend this place to anyone who needs a mattress!
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June 2023 by Matthew Hopkins
UPDTAE: The mattress feeling is horrible! This was our third mattress dealing with this company. The other two were consisting of the same problem. The problem is that we were told the mattress would “break in” after three months. Well it’s been over 8 months of sleeping on this and it’s never broke in.Rich was a great salesman and helped all he could but the choices we made under his guidance was not helpful. These mattresses never “broke in.” I now sleep on a $5000 sheet of metal…. Can’t wait to sell this and get a different one for significantly cheaper and better reliability.
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June 2023 by Spencer Dee
Vincent is by far the best mattress salesman I have ever worked with.UPDATE: JUNE 13 2023. So the base that I bought from the store was put together incorrectly. I got the warranty on the base but the warranty company said the legs being installed incorrectly and stripped out isn’t covered. I called Vincent at this store and man he took care of me immediately. Called the warehouse and made sure I got a replacement that I was happy with at no cost and I couldn’t be happier. I would recommend him for promotion, a raise, and any other praise possible. If I could give 6 stars I would. If you’re looking for a mattress or base or any accessories for your bedroom this is the place and Vincent is the man.
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June 2023 by Kevin Hunter
Vince was awesome. We have a foreign exchange student joining us soon and need a mattress in a hurry. He helped us find a mattress for us to pick up today. We were thrilled with the service and the fun conversations we had. Would definitely recommend him to the our friends and family.
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June 2023 by Nancy Grueneberg
I was helped immediately after walking in the door. I was asked a few questions as to what I was looking for. Vincent showed me several options. He was kind and very knowledgeable! I found an amazing mattress and box springs today. I'm going to tell my family and friends about my experience.
