PNC Bank is highly praised for its friendly, helpful, and knowledgeable staff across multiple branches. Customers appreciate the positive experiences they have had during their visits, whether inside the branch or at the drive-through. Staff members like Brittini are known for their kindness, quick assistance, and personable attitude, especially when helping with deposits. The branch managers and employees, including a helpful lady in a blue polo, demonstrate patience and dedication, often going out of their way to assist with account issues or banking needs, even during busy or late hours. Several reviews highlight exceptional customer service, with employees such as David and Michelle standing out. David was recognized for his kindness and professionalism, helping a customer at the ATM by fixing a stuck card and exchanging bills so a deposit could be completed. Michelle provided outstanding support by checking on account statuses, providing timely updates, and showing genuine care. She even offered to share feedback about the service experience with her colleagues, displaying a high level of professionalism. Overall, PNC Bank’s branches are consistently described as welcoming, staffed by caring and attentive employees who prioritize customer needs and deliver service that often exceeds expectations.
