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January 2024 by Tigra C.
I was referred to this place by my cousin. She and her hubby had been dealing with a manager named Lynn, whom they said was awesome. However, when I called Firestone I was told that Lynn was no longer employed here. Nonetheless, my son's vehicle was in desperate need of tires and the snow was on its way, so I decided to still give this place a chance. The man I spoke with over the phone was James. He was nice, professional, helpful, and patient with me as I asked questions. Luckily, they had the tires in stock and informed me that they could have them installed that same day if we could be there by 2pm. We got there in time and they kept their word! We were out of there a little after 4pm. Everyone from the receptionist to the other technicians were very pleasant to work with. My son has a Ford Focus; the 4 new tires cost us a little over $600 after all taxes and installation fees. I felt like this was a decent price. (Although I honestly didn't have time to research. The kid's tires were BALD.) I did inquire about a warranty on the tires. I know my 4Runner has a warranty where I can bring it back to the tire company for a repair/replacement if I get a flat. They said that the tire they put on my son's vehicle didn't have this type of roadside warranty; it only has the 55K mile manufacturer warranty. Just an FYI. Other tires may have the ERS warranty, so just be sure to inquire and/or shop around if you're interested in those. All in all, I am happy with my experience at this Firestone. It was snowing heavily when we left, and as a mom, I was able to leave with a little more peace of mind knowing that my child had brand new tires, and wouldn't be sliding across kingdom come.
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January 2024 by Kaleb H.
I ran over a piece of iron and popped my tire. The team was super helpful and very professional with the repair. They worked me in between appointments when I came in today and were really nice working through what needed to be done. The guy that worked up at the front, James, was respectful and nice. I really appreciated all his help. Thanks James!
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December 2023 by Andrew Brown
SKIP THIS LOCATION IF YOU VALUE YOUR TIME, TAKE IT TO MANCHESTER/141.I had to schedule about a week out to get in the shop. Nice employees and clean waiting area with nice seats. Oil change, break fluid flush, front rotors and pads, lubrication, and 4 new tires. So there is a yellow round dot (very ugly looking) on each tire from the manufacturer, I've never see this before and when I looked it up it's a special indicator for the lightest part of the tire and should be lined up the the valve stem. None are aligned, so now I'm wondering why, did they not know or not care!Ok so I hate to do this but I gave them a second attempt at addressing an issue, and apparently, they could not recreate the issue. However, I get it back driving home, and it's easy to replicate. I really don't think they looked at anything. After looking at all the other reviews, there seems to be a pattern of similar complaints from other customers. SKIP THIS LOCATION IF YOU VALUE YOUR TIME, TAKE IT TO MANCHESTER/141. I am taking it there so they can check the work the Olivette shop did.
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December 2023 by Thana Joyner
Nice new clean facility. I got an appointment quickly. The lady at the counter was very nice. She explained the process clearly. I will use your services in the future.
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November 2023 by Jordan H.
I came here to get my heat fix because I had a leak in my system. I made an appointment a few days a before a Friday, they called me on Thursday saying they can't give me an appointment for the day because they don't work on that service over the weekends. I dropped it off Monday morning. They call me that afternoon saying it should be done sometime the next day. I called Tuesday afternoon to see if it was done. They said they ordered the wrong part and that it won't be done the next day either because the technician doesn't work that day. So I had to wait an extra couple days due to get my car. When I also dropped my car, one of the workers was telling a customer they are accepting more cars then they are supposed to do the waits are going to take a lot longer. I would recommend trying to find another shop first before coming here otherwise you might be out of a car longer then you should.
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November 2023 by Keith Atkinson
My problem was I asked for a tune up and a brake job in September 13. They called and tried to say I needed a new battery for $275. Battery was only 5 months old. After my tune up I drove to Branson and had further problems and the check engine light came on. (only happened once to replace alternator a year ago). Seal on gaskets somehow came off and damaged engine coil. Took it to AutoZone and paid $1300 to fix it. Never going back to this Firestone.Services: Auto engine diagnostic
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October 2023 by Melanie Anthony
Great service, highly recommend them and they have awesome staff, thanks Mr, James for all your help!!!
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September 2023 by Darryl Walker
I will never go to this particular Firestone again. Almost $2300¡!¡ I got it done for $500 parts and labor,
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September 2023 by Micki Hancock
Three times now I have attempted to make an appointment for an oil change in the morning and all three times they have canceled my appointment right when I walked in. The front desk lady is dismissive and rude every time. Go to literally any other Firestone location it’s ridiculous.
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July 2023 by D Street
Great customer service and very informative, will visit again
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June 2023 by Dhruv Gaonkar
Provided incorrect information and wasted my time
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May 2023 by Joseph Lafrance
Service was terrible
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May 2023 by LL S
Great service
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May 2023 by Tameika Pride
Always have such a great experience at this place! Keisha and Lenn are exceptional!!Service: Tires
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April 2023 by T P.
On Saturday 4/29/23 I was needing an emissions check to get my tag that was expiring the next day; 4/30/23. I had gone to 4 other places: 3 Valvoline and 1 Dobbs with no success. I had been getting my emissions done at Valvoline for many years and 2 of the places no longer conduct emissions/safety inspections and one only does emissions Monday thru Friday. Dobbs was scheduling appointments for more than a week out. However the manager, Lyenn Billingsley was able to get me in and out on 4/29/2023 in less than an hour. As a result I was able to get my tags the same day. Kudos to him for his excellent and exceptional customer service. Also, I thought I needed tires; but Mr. Billingsley checked the tread on my tires and informed me that I did not need tires because the tread was good on my tires. In an industry that is ripe with overly priced repairs and even scams I really appreciated his honesty and integrity. As a female I'm not certain had I gone somewhere else if they would have been as upfront with me as he was about not needing new tires.So if you want excellent and exceptional customer service, I highly recommend Firestone Complete Autocare in Olivette, MO!!!!!
