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January 2024 by Jia L
Rude and incompetent staff. Customers are punished for coming here for services because you make the day busy and boring. You are not allowed to ask a question; you only listen to them and answer questions. It's best you sit there wait, and shut up.
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January 2024 by Ghada M
The woman who processed my request to change my DL was rude to me, I would’ve said she was having a bad day had I’ve seen her treating everyone like she treated me!But she was super nice to two men were ahead of me in line, less nice to the young girl in front of me. After that employee finished helping those two men, she took a long long break..then started chatting with her coworkers. After that she called the young girl And she was not nice or polite to that young girl, then my turn she super rude to me for no reason !Also she told me I can’t have new picture since my DL is not due for renew yet, which I believe is illegal to come up with rules that is not correct!Not sure how dmv office allow such behavior and lack of professionalism of their employees!I guess if you work in that office you could do whatever you want to do with no consequences!
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October 2023 by Joe B
I had to renew my license. The lady that helped me was nice and very helpful. The manager is always there to lend a helping hand.
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October 2023 by Daniela Riddle
PSA: This is NOT a dmv, it is a license office and they don’t conduct road or written tests even though their website allows you to schedule them. The only office that does tests is the state highway patrol located on Big Bend Road.We walked in just after 8:30 am (the door was unlocked) and were told the location was closed until 9am, the person at the front desk was very rude and when they opened we were ignored for well over an hour despite being the second there. The woman had not even written a name down on her list/chart and was helping multiple other people first.
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September 2023 by Coty Hoyle
Rude Older Women that need to just quit their job because they are so miserable. I've never met a more nastier group of women.
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September 2023 by Uday Shankar
For the sake of God, change your employees or close this License Bureau. Why torture ordinary people who take time away from work to obtain a license, only to be returned by personnel who lie blatantly and rudely?
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August 2023 by Shannon Lang
They had to the door locked when I got there even through they were open. No sign on the door stating this. They let me in with a couple other people. 15 min after waiting a lady came with a baby on her hip. I went to let her in and was barked at that only they could let people in. There were plenty of seats. After standing there a few minutes, and since there was no sign on the door saying to wait outside, the lady left.
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June 2023 by Queen Daugherty
The one older lady was so rude. One of my client told me to go there because I was going to the one in Ferguson, but they be so crowded, the women are younger there in Ferguson, but they are more friendly there. I guess it’s true when they say when you get older you get more crabby you get. Sad that our own color treat us worse than anyone else. We have to do better. She even accused me in front of my grandchild, that I was jumping the line. I never jumped a line before in my life, not even once n grade school. Where are they getting these people to work these jobs. Not professional at all. But it was a real nice worker there That explained to us a lot better.
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June 2023 by Shannon Mary
I’ve been here twice in the last five months, and the women could not be more hateful and rude. When they talk to you, they want you to know they are disgusted by your existence. Pathetic
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May 2023 by David H.
Slow. if you're in a hurry, drive a few more miles to Creve Coeur. It took 40 minutes of standing in line to get a handicapped placard (the irony of that was lost on them). CC was out of placards, so I had no choice. They do their job, but again - slow.
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April 2023 by Jacob Kabat
The staff here are the NICEST people I’ve ever met. They help you when things aren’t right and kindly walk you through what you need to do.This location should be a model for how all dmv staff treat customers.
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March 2023 by Jaspreet Sandhu
They didn’t accept my receipt of electronic title. The office at overland DMV accepted it. The staff doesn’t seem to care about what’s written on the their own website in terms of required documentation. I stood in lines and wasted my time for nothing. Don’t go there.
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March 2023 by Chocko Gotti
No respect for black minorities trying to handle their business. This is my third or fourth time here. All of them are women over their 50s and never seem like they enjoy their job. Doesn’t matter the employees race either. I walked into this place of business with 15 minutes left before closing. There were about 4 people waiting while 5 people were being serviced or one of them had someone with them. She tells me they’re closed. I stress to her that it’s not 1pm yet and she still tells me they are closed. Now I have to worry about being pulled over and my safety for the weekend because of what someone doesn’t FEEL like doing. I work all week and I’m not able to come during the week to handle my business. Shut them down or hire new staff please.
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March 2023 by Lauryn Bommer
Most terrible dmv ever. They are slow. All the women there have terrible attitudes. They run you back forth for forms you need and always come up with some reason why they cant help. We as americans have to pay taxes and the clerks dont inform people what they need at all. Let people wait in line just to turn them away. This office is terrible and everybody there needs to lose their jobs. I’m highly upset and done coming to this location. Your staffing are terrible people.
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March 2023 by Real Violet
One of the worst DMV in St. Louis. Do yourself a favor and don’t even bother coming to this place it have 2 and a half stars for a reason. The workers there are very rude especially that one lady that I think some of the people in the comments were complaining about, She’s an older white lady with long hair and glasses she’s the main one that has an attitude. I went there this morning and I didn’t like the way she talked to me. She tried to make me look stupid In front of everybody and I didn’t appreciate that at all. With all the bad reviews about this place you would think whoever in charge would get rid of them and hire new people. I always have bad experiences when I come here.
