Kum & Go is known for its friendly service and commitment to customer satisfaction. Recently, a customer shared a positive experience involving an employee named Nick, who demonstrated exceptional service during a visit with a family member. The duo was initially struggling with a hot chocolate machine that was malfunctioning, but Nick quickly stepped in to fix the issue, ensuring they didn't waste their money on watered-down drinks. Later, while trying to redeem a freebie deal, the sister encountered difficulties with their rewards app. Nick was attentive and helped resolve the situation by manually entering her information to ensure she received her free coffee and even provided a refund for an accidental charge. Customers have praised Nick for his kindness, helpfulness, and outstanding customer service skills, making him a standout employee at Kum & Go. Overall, the business creates a welcoming environment for customers, making it a great spot for late-night snacks and drinks.
