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October 2023 by Brenda Knutson
When I go to get my car worked on, I like to know about all necessary repairs, which are major, Roberts does this. I can't stand having my car worked on just to be back a few days later with another fix. I can say that Roberts checks the car for any possible problems down the road and says something. I'm thankful for that.
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September 2023 by Sandra Navas
I have been using Roberts Chevrolet Buick for about 7 years and find them to be far and above what I usually experienced from a dealership service department. The staff goes above and beyond in providing service.
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August 2023 by Paul Summerville
I was 40 minutes late for my appointment and did not call. Totally my fault. I never like to be late for an appointment. I came in only to apologize and reschedule but the service man said no worries. We will get on it right now if you have time. Unbelievable. I did get my alignment right then. They started immediately. The people there are so friendly and accommodating and helpful. I enjoy bringing my vehicle to them and I like to keep it in good mechanical condition. Roberts Chevrolet is the best for me.
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August 2023 by Candy A
Always treat me like family and they take care of my car like it was there own. Very great customer service and support.
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July 2023 by Katie Jones
All your staff was very friendly and your prices are great with no extra mark ups!
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July 2023 by Sarah Dewitt
Communication was good. I was advised of cost before proceeding with repair. Routine maintenance was completed timely.
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June 2023 by Evan Hake
After having a really bad experience at another dealership earlier in the day. I happened to drive on to the lot at Roberts Chevrolet in plate city and wow. What a great experience. First, I was greeted by Matt who showed me a 2014 Honda pilot. He shared the inspection, carfax, and his knowledge about the car and their process for selecting cars to sell. The price was a little higher than I wanted to pay but the vehicle was exactly what I wanted. We left to look at a similar vehicle down the road but it was not as advertised. We returned and closed the deal with Matt and Tyler took care of the financing. Not pressure, no junk on the lot. Total transparency. . Couldn’t have had a better experience. If you’re looking for a car give these people your money. You won’t be disappointed. Exceptional Customer service is hard to find these days. Well done Matt, Tyler, and Roberts Chevrolet.
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June 2023 by Joshua Krause
Was able to fit me in last minute for a tire mounting. Staff were courteous and knowledgeable. Continues to be my go-to dealership
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June 2023 by Nathan Trussoni
Even though I didn't purchase my vehicle at this dealership, I have been coming here for a while, both because of the proximity to my house and souring on the service department where I originally bought the vehicle. The service department takes great care of me, especially one time about a year ago when I was supposed to travel out of town and had an emergency repair pop up. When it comes time to shop for another new Chevrolet vehicle, Roberts Chevrolet has definitely earned my business because of how well the service department has treated me.
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June 2023 by Chris Kelley
Awesome buying experience. Everyone was incredibly friendly and kind. In and out in less than two hours. Will definitely buy from again!
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April 2023 by Sandra Johnson
Ryan, Matt and Tyler are all outstanding. Our experience from the initial phone call to completing the paperwork was all smooth and perfect. Since purchasing my very first new vehicle in 1990, to the many vehicles I have purchased throughout the years, Roberts Chevrolet is TOP NOTCH! We have been telling everyone about our purchasing experience with Roberts! #1 Dealership EVER!
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April 2023 by Leslie Aguilar
The best car buying experience I’ve ever had. Not only am I in love with my new Traverse, I am 100% certain I got the best deal possible on it. I also appreciated the owner of the dealership sitting with me in my new vehicle to go all over the bells and whistles instead of me trying to discover all of them on my own. 12/10 recommend!
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April 2023 by Christoper Benson
They took great care of me when trying to buy a car. Their service department is also very fast! They get me in and out quickly. I would recommend checking them out because it seems their prices are always a little better then the dealerships closer to KC.
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March 2023 by K G.
Just today I went on Kelly Blue Book (KBB) to price my 2020 Kia Telluride with the option of accepting offers from local dealerships. I received several offers via email, phone call, and text. the first being a call from victory chevrolet in smithville. I setup an appointment to show the vehicle at 6:00 this evening. shortly after I receive a text from Kerry Ostergard from Roberts Chevrolet Buick in Platte City wanting to look at the vehicle. Living near KCI I immediately drive to the dealership. Upon arriving I ask for Kerry and he asks me for the keys and as a typical "used car salesman" asks "how much I'm wanting to get out of it." I laugh and asks what he's willing to pay for it! Thanks to 0.9% financing and owing $6500 for a vehicle valued anywhere from $32000 to $36000 depending on whether trading in or selling privately. I made it clear that I'm in no rush to sell it, but if the price is right I would. After looking at the mileage and interior we go back inside and sit in his work area. as he begins to document the vehicle on the system in front of him I make it clear that i have other appointments and want to give others a chance to earn my business. He then gives me a death stare, stands up and walks away! I ask, what's going on? Looking back he points and says, "go earn their business!" Shocked I have no other reaction but to chuckle and get up and head for the door! This despicable human being is in the customer service business and for me just became the face of Roberts Chevrolet whether ownership likes it or not! I will not step foot in that dealership any longer! Why do i write this review? To make others aware of who you're dealing with prior to making that all important decision of buying a vehicle! Due Diligence...thank me later! This "used car salesman" obviously didn't know who he was dealing with when he decided to act in his disgusting manner! A Google review & Trustpilot is next!
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March 2023 by Tiara Price
Long wait times and they are booked out on maintenance requests for weeks.Needed a diesel particulate filter replaced. They couldn't get me on for four days. And that was them trying to cram me in the schedule.Staff are friendly and knowledgeable.