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December 2023 by Creatures By Theresa Harrington
Since I can't respond to the comments from the first review - YOU get another bad review. YEAH!!WOW! I have no idea which customer you thought you were responding to but it wasn't me. First of all, I DID NOT cuss at anyone. I do talk loud and I am proud of it. I did not scream at anyone. Your cashier puffed out his chest and said no - like he was proud to turn me down. When the person followed me outside - I was at my car and further away than normal and I said "you are wrong". And the man threw up his hands at me, and I stated that I have bought those same items from here tax exempt. By this time I was in my car and it was running - of course, I had to talk louder for him to hear me.AND AS for the tax exempt items I try to buy in your store - yes you are wrong. With my tax exempt status, I can buy anything for my business except cigerettes and alcohol. There are other tax exempt status, like agriculture, schools and churches that have different limitations, but my business does not fall into those categories. Let me put it this way, out of all the stores I buy from, your store is the only one that chooses to restrict items. You better call Tractor Supply, Walmart, Packs, UPCO, Petsmart, Petco, Orschlens, Farm and Family Home, Ace Hardware, and everyone else to tell them they are are doing it incorrectly, since you think you are the only person doing it right. Might want to give the State of Missouri a call too and they can tell you as well, not the IRS, that your cashier was so sure that is who he'd get in trouble with.But since I get a disagreement about purchasing items with tax exempt staus EVERY TIME I am in your store, I jus come and buy the stuff I need without asking for tax exemption. It is easier and I don't have to try to explain the difference. I just file the tax paid with the state and I get it back. It is a pain to do so, but you are the cause of it. They get those reciepts so I had none to bring them to prove to you that someone in your store had honored the tax exempt status. And yes I have shopped there since two years..... It has probably been two years since you honored the tax exempt status. This past spring summer and fall, I have bought several items like flowers, vegetable plants, mulch, shavings, rabbits food, and more, but I am done with your store. And your employees are rude - everytime I go in - they act like they can't be bothered, or walk right by never asking if you need anything, don't have time to help load items in a vehicle, roll their eyes, etc. LOOK AT THE REVIEWS. When I expect that rude behavior, everytime I enter the store, my guard is up. It really sucks.I will say there was one nice person in there once, but I only encountered her that one time.You have fabricated a lot in you response to me. Probably just to make me look bad and you look "perfect".Apparently, more time is spent trying to defend the store employees and actions than true customer service.And this store needs a wake up call - the store has lots of bad reviews here through Google and through Yelp and other venues.Like the lady you wouldn't give her money back for the unopened dog food - again all of those stores mentioned above will take it back....opened as well. They don't necessarily put it back on the shelf - they take the loss - you could have donated the food to a dog shelter.Shame you keep loosing customers, because of old and outdated policies. The responses to the bad reviews are always some long drawed out response to make the customer the bad guy. That states a lot about the owner. The statement used a lot is similar to "whatever is going on in your life ...... " Again blaming the customer not the staff.Good Luck to you - but I will never be back - and of course - you do not care. I will continue go to all of the stores I mentioned previously- They are great with super nice employees, great products and commintment to customer service.No need to respond to this - It will just make me laugh h
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December 2023 by Theresa Sulfridge -Harrington
Rude and Rude. Shopped occasionally and EVERYTIME someone is rude. I will drive further to get what I need.
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December 2023 by William DeKnight
Great selection and excellent customer service ?
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December 2023 by Nick Fowler
Great place great people. They work hard.
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October 2023 by Chris Newman
I never write negative reviews. Very Unfriendly staff. Criticize Instead of asking if you need help. Checking out was a disaster. Not recommended.
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September 2023 by David Brown
I stop in after work to get my chicken feed. I'm always greeted when I come in. I rarely need assistance from the staff because,I've been there enough that I know where I need to go. The store is well stocked. However, when I do need help, they are always ready to answer questions and help me out. And, unlike people in other reviews, I actually enjoy the staff chatting with me when I come in. Thank you!
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September 2023 by Eve Soo
Shop owner Rick was very helpful, insightful and friendly. My wrist wasn’t in the best condition and he helped with loading feed into my car. Great local store!
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June 2023 by Abraham Billings
Family owned, good local knowledge. I needed something that we did not find, but 5 minutes after I left, they called me because they found some in another place. Helped me out tremendously. Uncommon curtesy for this era.
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June 2023 by Daniel Rogers
It's Cool having a little store like this in town, they have just about anything & everything! They are a little pricey though.
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May 2023 by Samuel Alonso
Tired of the older gentleman behind a desk on your Left when walking though the front door . Years of Evil stairs straight at me every time he's there and looking at me . Last time I was there I asked him directly if they carried a simple plumbing part . Nothing but silence followed by his Evil glare shaking head back and forth . Doing my business in Smithville now . Happy trails sad sack .
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May 2023 by Lauren A.
Do not waste your time at this place of business. Well worth the drive somewhere else to get what you need. The store is very nice, clean and organized. However the customer service is not even worth even the 1 star review. I am writing this on behalf of my family member who was mistreated and "banished" from the store. He went in to purchase a certain length of hose and a few fittings for it. He called for help to cut the hose length. He waited. He saw the cashier was busy with a line of customers. So he measured the length, cut it himself, and went in line to pay. As he was paying, the man, who I guess is the owner, shook his head at my family member. He responded "I tried to get help and I saw you all were busy so I cut it myself". The owner continued to shake his head, and then come up behind him while my family member was paying, encroaching on his personal space and making him feel intimated. He asked the owner to "back up". He refused and told him to "cancel the sale" and he is "banished" from his store. He leaves to go to his car, the owner follows him out, takes a picture of my family member with his phone. There was no other confrontation from my family member other than the "back up" comment.With this story being retold to me and my sister after the fact. We head to the store to hear what was the issue with cutting a hose yourself and getting banished from the store (the other side of the story). When we entered the store, asked for the owner... The owner proceeds to deny he was the owner, he lied about being behind him in line, he told me he flipped him off in the parking lot (not the case- he waved bye), said his son (the owners son) was also there during the issue, and said he didn't shake his head at him. If you read past reviews you will see they will agree with this post. He never apologized or tried to heal the issue. He started the entire conversation with "he was causing trouble" and that everything I just listed is a bold faced lie. This is not how you handle customer issues. This is not how you run a business that deals with the community and people in general. You don't blame your customers and "banish" them from your store bc you don't want to handle customer issues. I was never going back in this store anyways, but now I just want to inform consumers, to never waste your time here. They might have what you were looking for but the lack of customer support and harvesting future business is a joke. Note: We were also "banished" from this store! see yah!
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April 2023 by cody lindback
I guess it isn't appropriate to go down all aisles of the store. Sounded that way from probably the loss prevention employee or some supervisor that has no clue. If I know exactly what I want for cheap, I would just order it off of Amazon. The guy behind the counter sounded nice, though.
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April 2023 by felicia webb
I have shopped in this store for years.NOT ANY MOREwent in with grandkids an from the minute I was getting out of car was watched. Then inside of store was watched to hole time like i was going to steal or the kids would or tear up store.So we will not be back again will miss the store.
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April 2023 by Semo Farmgirl
More of a gift store or general merchandise store than a "feed store" they have feed, 2 aisles of it, with very little of what most ranchers and farmers need to keep their operations running.
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April 2023 by Warren Stalker
Person I assume is the owner seems put out borderline rude every time I went into the store, I will not be going back.
