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February 2024 by Denise G
These people are mad because I gave them a bad review. They’re in the service to help animals but yet they don’t do it. All they do is take your money and take your money and treat you like you’re nothing or nobody they don’t care about your animals.. And once you give them a bad review, they flag your account and they won’t service your animals. Censorship for honesty. Again what kind of people are they to not care for a sick animal? And they will keep getting bad reviews from me. If they don’t like the reviews on social media then they shouldn’t be on social media. They took hundreds and hundreds of dollars for me and my dog died of cancer. The cancer could’ve been found earlier and treated if they would have done something besides rectal exams every time I took my dog there. I finally took him to another vet and two visits, he was diagnosed. These idiots couldn’t figure it out.. They’re not in business for your animals, just your money and if you’re smart, you won’t take your animals there. Please don’t take your animals there and it’s not just me, it’s everybody I’ve talked to. They say the same thing about this place. They’ll take your money and let your animal die. I’m sure this comment will be removed as well as my last one. They want your money they want your positive feedback, and other than that you’re worthless of them. And by the way, when my dog first started having problems, I was told good news is he doesn’t have cancer but I can see that he ate good and I’m thinking to myself he didn’t eat today. That was the first, then it was a rectal exam. Every time I went, and I was told there was no problems when actually he had cancer and for a year and a half it was inside of him, eating him from the inside out. When he was finally diagnosed by another vet, it was too late. Just think twice before you go here. I love my animals, and I will never take another one here again.
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December 2023 by Jean norris
When my bonus daughter was visiting her dog Baxter had an accident and passed. They were SO professional and kind helping with him and showed a very caring manner in letting her say her final goodbye to him! Would HIGHLY recommend them for any pet needs!!!
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December 2023 by Devan Swisegood
Amazing customer service. I’m visiting family and my senior pup had an accident and unexpectedly passed away. Although I’m not a client they were very kind during an extremely difficult time and I’ll always be grateful for that.
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December 2023 by Raechel Lukowski
I've gone to this clinic for over 20 years, today was my first and last time seeing Dr Patterson. I explained this was a new dog who came from an abusive situation. That he is a little skittish and weird about things and I didn't know how he would react to shots. Instead of being compassionate and understanding, he felt the need to be dominate, pinned my dog to the ground and put his knee on his head to restrain him. I'm beyond furious! See another vet if you're looking for someone who actually cares about an animals welfare.
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November 2023 by Angela Cloud
I am very impressed with how they treated my horse and I. Without being a client yet, I called yesterday with concerns about my horse. I was able to speak to Dr. Baker and listened, gave great advice, and answered all of my questions. Today, Dr. Layne performed a last minute barn visit for me. She was extremely kind and gentle in handling my horse, very thorough, and answered all of my questions. The office staff was also great, and very patient with me!
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October 2023 by Tonya Brown
Horrible office staff. They just sit around talking to each other and get distracted at every person walking in. My fur is going thru chemo and has to be there every week. It takes at least 30 minutes every time to check in and longer to check out. I was told it was due to emergencies but I have yet to see any of the office staff working on any animals. They are so rude. I asked if it was possible for a quicker drop off so I don't end up losing my job. They called and left a message on my husband's phone saying "his girlfriend was upset about the long drop off and his medication list is on the receipt if we want to take him somewhere else". The vets here are great. They need to fire all their office staff and hire competent replacements
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October 2023 by Kathy Bost
I have been going here for many years with several dogs. Always was happy until recently. First incident, have to use bravecto topical flea and tick. They do not carry the topical. Have to order on chewy, they send a note to vet to okay a prescription. After ten days, I called to see what was going on. Chewy said they had faxed many requests with no response. I called the vet, they say they never received it. After 3 weeks of trying to get the script filled the girl I talked to at the vet told me these are very low priority for them and they are in no hurry to fill them. I said well you must be too busy for my business. Very unprofessional attitude. 3 months later, same thing, didn’t fill script, says didn’t receive it and for my information, going forward they would be charging $15.00 to fill the scripts. They are now outsourcing prescriptions to a third party. Great customer service?. Three days ago I called and said I had an emergency situation with my 4 pd yorkie. Could hardly walk, her back was humped up and acting very lethargic and out of character. I called to see if I could bring her in because something was definitely wrong. After asking me to hold on and 11 minutes later she said we don’t have time to see her. What??? Said I could drop her off in the morning and they would observe her. I couldn’t believe it. I called Crane Veterinary in Grain Valley and they told me to bring her right in. I was surprised because they had never seen her. They did thorough exam and X-ray. She had a fever, infection and was full of gas that she couldn’t pass along with 3 bad teeth. They started IV antibiotics, did blood work and kept her for two days. We picked her up and she was back to her old self. Never going to Pleasant Hill vet again. They just didn’t take my concern’s seriously. Thank God Crane did.
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August 2023 by Rachel Kauffman
We are so thankful for Dr. Patterson! 4 years ago our sweet Shih Tzu Pearl had an incident where her eye was popped out of socket at a groomer in the town I work in. I immediately, rushed her to an animal ophthalmologist that told me they could absolutely save her eye. Thousands of dollars spent FOUR YEARS and countless infections later I finally was lucky enough to run in to Dr. Patterson which told me he was happy to take a look. I’m thrilled to report that Dr. Patterson has successfully done a difficult surgery, success rate was very questionable. The ophthalmologist never mentioned this, we expected her to lose her eye! Pearl Girl not only has no infection she appears to be able to see out some out of that eye Our sweet Pearl, whom I thought was getting old and grouchy, has actually just been in terrible pain and is back to our sweet girl again!!! Thank you so much, Dr Patterson.
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June 2023 by Lynne Helm
Started going here during Covid when our regular vet wasn’t open. And we stayed here. They have been great for us. I wish they took emergencies again though. Other then that they are awesome and get us in on a moments notice or the next day. Always very friendly!
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May 2023 by Rayna Rains
looking for a new vet. I have called 3 times now in the past week and a not so nice lady answers and immediately puts you on hold and never picks back up. 3 times.. HERES YOUR SIGN.. so this last time I was on hold forever I got onto google and read reviews many that said office staff not nice. Just enough time to realize I need to go somewhere else, so thank you lady in the office, I wont be bothering you anymore <3
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April 2023 by erin sturbaum
Very disappointed. First time going to this vet and I was charged double what I was quoted when I asked twice just to be clear. I had to get my daughters nails shortened and cauterized because her mail is digging into her paw pad and they barely even shortened them. Also the clinic is over booked and you have to wait in line for twenty minutes. Need to work on time management. Will not be returning to this vet.
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October 2022 by Caitlin King
0/10Extremely poor customer service, chart has been lost multiple times and over priced. Our dog had surgery and has had complications ever since, which can happen. However, not being able to eat or move is cause for concern and basically was told it’ll improve. Obviously, went somewhere else and got a second opinion.Would not recommend going here. Definitely not the place it was 4-5 years ago.
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October 2022 by David Butler
My dog got her chest partially crushed and they got her fixed quick as hell.If I remember right, their price wasn't that bad either.
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August 2022 by Syd R.
The staff is a bit rough and almost unpleasant, but Dr. Dana is great!
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August 2022 by Katrina Worth
I love this vet clinic! I have used them for 4 of my dogs over a 20+ year span. I have driven from Lenexa and Lee’s Summit because of their caring attitude and reasonable prices. They’ve taken care of my dog’s broken leg, illnesses, and well dog visits. When I had to put a pet to sleep, they were so compassionate and understanding. They even have a special room, decorated like a home, to say goodbye. Thank you Pleasant Hill Animal Hospital!
