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March 2024 by Joshua Holtzclaw
I think we all know what to expect from a gas station and it meets those expectations consistently i
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January 2024 by Ernie Zimmerman
Bethany did me a huge favor!! I really did a stupid move and ended up dumping my wallet into their trash can. I called her when I figured out I didn’t have it the next day and they had already dumped their trash in the dumpster. But Bethany went out there and found it for me!! I appreciate that so much!! I will definitely keep buying my pizza and breakfast burritos there if I ever go by there when I’m hungry!! They are great!!!
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December 2023 by Mary Ann Call
UPDATE: following the directions in the response to my original review, I went to the link provided. All it was was a survey asking for my name, phone number, and email. I filled it out. I got an email asking me to tell them more. I replied saying all the information was in the original review left on Google but if they have other questions then give me a call. No one ever called. I went in again tonight to get two sodas. The girl who wouldn't take accountability or fix the issue was there again. I tried to avoid her but she was the only one at the register. She recognized me and smirked. Poor customer service and more disrespect. I said "that's not what a woman would do." She then said with sarcasm "have a wonderful night." I said "take the sarcasm out of your voice." Because she knew exactly what she was doing and that she was being disrespectful. She mumbled something under her breath as I walked out. Trying to have the last word. Childish. Grown women do not care if they have the last word or not. Obviously management doesn't care about training or retraining their staff and act like the customer is the problem but the staff. Too afraid to fire bad employees because of the labor shortage I ordered a pizza and two liter Dr. Pepper. The girl (I use girl because she was mouthing off mocking me, taring me down, telling me she's never seen an adult act like this, and refused to help the situation and take accountability for her mistake. ALL of which are traits of a girl, not a grown woman that she repeatedly insisted she was.) The girl asked me how she could help me. I said I was picking up an order. She asked what my name was. I said Mary Ann. She went and checked the kitchen and then asked if it was Mary Cody. I said yes. (my husband who called and placed the order is named Cody) she gave me the pizza but the wrong drink. I told her she needed to either give me my money back or get me the correct drink. She refused. She said she gave me my drink. I said it had the wrong name on the ticket and it's not what we ordered. She said "I don't know your name" and brushed me off aand helped other customers. I said you do know my name you asked me. She said how was I supposed to know I gave you the wrong one? I said because, like I said, the ticket has the wrong name on it. She refused to take accountability or fix it. She refused to ask another worker to help. She very easily could have said my mistake anf gotten me the correct drink or asked someone else to help me becayse she was busy with other customers but she didn't. It escalated into yelling. I asked two workers for their manager they said theansger wasn't there I asked for the phone number so I could talk to the manager and they wouldn't give it to me. I asked them to call the manager for me. After 10 minutes of yelling at them they finally called the manager. All this time the worker was mocking me out loud which only fanned the flames. She fed the fire instead of simply apologizing for her mistake and then fixing it. I told her this isn't about you. She responded with it's not about you either. It is about me because I'm the one PAYING. She made smart remarks mocking and insulting and feeding the fire instead trying to defuse and/or get help. (Which is what a grown woman would do) the manager finally came over and then defended her employee by making excuses like "it's dinner rush" and "don't yell at my employee" (who was talking over me while I was trying to talk to her manager) her manager FINALLY got me the Dr. Pepper. She could have done that first instead of defending an employee who made a mistake and chose to ignore, then fight, then insult the customer instead of fixing her own mistakes. Apparently the manager is just as bad
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December 2023 by Danny
Casey's is a good place to not only get fuel, but a good, place to get drinks, pizza, samiches and other munchies! The coffee and donuts are always fresh and tasty! If I had to give Casey's in Braymer, Missouri and Polo, Missouri a number between 1 and 5, for convenience, affordable along with good pizza etc; I would give them a 5 for sure!?✍️ 5️⃣➕= ? Satisfied!
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November 2023 by wisepi 1620
Used to be the best place to hit up in the middle of the night when it was 24/7 but just gone down hill now hope it returns back to 24/7
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October 2023 by Serenity Alexis
Everything at Casey is changing and my gf used to love their food and now if not cooked enough or at all.
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October 2023 by LINDA ZINK
Stopped to wash my windshield, no water in one and about 2 inches of muddy water in the others! Can’t take very long to take care of these on a daily basis.
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August 2023 by Rude
Only caseys I've heard of that isn't open 24/7. The say it's due to staffing issues... Caseys starts you off at $12hr. McDonalds starts u off at $15hr so not exactly trying to retain employees or get new ones. I was going to apply for night shift there then the next day they put up signs saying they're only open 5-11. Only gas station for 20 miles too. It's a shame I liked caseys before that.
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February 2023 by Doug W.
Really appreciated the friendly service when I called from Denver Colorado this evening the clerk was very alert and helpful and I appreciate her demeanor towards her job thank you
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December 2022 by harley nesbitt
The service is terrible. They don’t wear hair nets when they cook resulting in hair in my family’s dinner and the counter woman was rude and eating in front of customers. My pizza wasn’t cooked all the way through so my pregnant wife couldn’t eat it.
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July 2022 by Joe Rose
I couldn't get anything to eat for lunch. They still had 4 hrs old biscuits and gravy. Ask the guy about pizza. Told me to eat the biscuits and gravy or nothing at all. The store is filthy and gross. The lady behind the counter was just complaining about going home. Worse Casey's I have ever been in. Need some management restructuring. Will never spend another dime at this location
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June 2022 by Susan Cory
This location used to be really good when the old manager was here. I ordered 3 pizzas to be ready at a certain time and when I got here, the people just started on them. To make matters worse when I asked about the pizza, the 2 people just laughed. Also the store was out of 3 different flavors of soda out of the fountain machine. I am NOT happy one bit.
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September 2021 by Kristy H.
The manager for this store sucks. She has herself and 2 other people in the kitchen and can not got an order done within the time limit. Half the time they can't keep their machines in working order because she will not place a call to the company for a fix. I placed my order online and was told 25 minutes till done. When I entered the store, they had one thing done from my order and told me I could wait while they make the rest. The manager for this does not seem to be able to do her job and acts like she does not care for the customer. I will not step foot in this store again. Hire a new manager.
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August 2021 by Kayla Eisman
I'm so tired of the Polo location. They used to be really good but now it takes so long to get your order when it comes to food. They almost always mess something up with orders and today when they messed up 2 of the 3 subs we ordered all they did was argue with us even though we brought our sandwiches in and referred to the app to show what we ordered is not what we got. They didn't replace them or refund us. The service is TERRIBLE and they are rude and unprofessional. They are ruining a company that my family typically enjoys.
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July 2021 by Jason Swope
DO NOT GET A SUB IF RITA IS WORKING THAT DAY. This place is pretty terrible and the worst part is it used to be really good. But now it's just the worst. The pizza orders are always way late I've had one be over 30 minutes late and they always mess up the sub orders and on top of all this the staff especially is terribly rude. Rita is verbally abusive to customers always messes up the orders and refuses to do anything to fix it. If this place gets better I will update this but I don't see that happening anytime soon
