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September 2023 by Mallory Hampton
Steve and Tim have always been very helpful! I have bought 3 cars from from Baldwin and have never had any issues. They are super helpful and are always willing to go above and beyond. With one vehicle, the dmv messed up on the title that voided my warranty, the repair shop and Connie made sure the DMV corrected the issue, made sure my warranty was reinstated, and took care of the process without bothering me at all. Highly recommend
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September 2023 by Charmin Rodgers
My car was in the body shop here! They fix my bumper and it looks like new! Both offices where I dropped off and picked up were clean! Nice experience!!
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September 2023 by Amber Wedge
The whole team was amazing. Kept me informed. Very kind. Thank you to Daniel for addressing all my concerns and continuing to do so.
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August 2023 by James Ray
Repaired an issue under warranty. Did not fix correctly. Brought it back and two more issues that were fixed but now had a noise. While over in Baltimore, MD, that noise turned into a belt being destroyed and no local dealer would honor the extended warranty. Had to tow the vehicle 900 miles back to Poplar Bluff. Come to find out a bolt was broken during the last repair and was causing the issue. Again had fixed and now the AC is making noise.
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August 2023 by Frank Head
The last two service visits oil filter leaking oil to the point all oil lost and engine started knocking. I feel certain that my engine life has been cut short.
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June 2023 by Wayne Enterkin
We are full-time RV travelers and were beginning a long travel day when our 2021 3500HD displayed an emissions warning light. Baldwin was on route, so pulled in with big camper and fingers crossed. The service department was outstanding. They quickly diagnosed the problem as a DEF pump failure and set about finding a replacement. None in stock, but dealership an hour away had one available. They immediately sent a runner on the two hour round trip and allowed us to park RV in back lot as they waited for part. Five hour after arrival, warranty repair and back on road. This was Friday of Memorial Day weekend. They went above and beyond. Could have just as easily said part not available and would not be in until after holiday. Awesome experience.
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June 2023 by Scott Dale
Daniel and the body shop team were so friendly and accommodating. The workmanship is excellent and I highly recommend.
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May 2023 by Mariah Williams
I made an appointment to get a new battery installed. After getting my receipt, my battery was way cheaper than what it should have been so I asked questions about the details of the battery. It was supposed to be an AGM type battery which are more expensive. They continued to assure me that it was the right battery, it was the end of the day so I left. I ended up calling other dealerships to confirm if I had the correct battery on my car. They all confirmed it should have been an AGM battery, and the one they gave me was not. They decided to give me a cheaper option than I was even quoted. I called the next day to rectify the issue & was told that if it was indeed incorrect, then they would replace it with the "correct" one. They checked the battery and replaced it. I asked for information on what battery they put in part number or identifying information so I could make sure before I left that it was correct and was told they couldn't, they didn't know what put in the car and they would mail me the new receipt. My issue is if the battery was just installed at this facility, someone knows what they put in the car. It's not difficult to find out. Ultimately, I had to take the car home and take apart my car to find out what battery was put into my car.I'm also not impressed with the $115 service charge that came with the original battery replacement. I made an appointment, and it took a while for me to get my car back whereas I brought it in without an appointment and it took maybe 20 minutes. Also after having to locate my own battery to figure out what I had in my car, $115 is outrageously ridiculous. The service desk ladies were great by the way. I just will not be back.Update: it took until today, May 4, 2023, over a month later, to receive a new, corrected invoice that was supposed to be "mailed" three times already. Which in fact never got mailed so I went in to the dealership to get it myself just to be told with an attitude that I already have it & they gave it to me when it was switched. See above review for proof that it didn't go home with me. I wrote it the same day. All of the extra back and forth for a piece of paper is ridiculous, just print it and go about your day. I'm over this place.
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May 2023 by brian chilton
Andy was excellent to work with, he came in on his day off to show us the car. Everyone else helped us with everything we needed in a timely manner. Will definitely be back
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May 2023 by ben bennett,jr
So my ATS was making noises like the Differential was going out, service rejected my thoughts until i presented a video. 2 months later it wasgoing out again. Again service rejected my thoughts and video. Said it was dirty and cleaned the outside of the Differential and all good. As if ! Video shows the 2nd one in less than 90 days. And i sold the cadillacin days, i will not pay for more after warranty expires in 3 months, bye Cadillac! And the non-service of this dealership !
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April 2023 by Terry Davidson
They take the time to explain everything. They do their best to make things right.
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February 2023 by Em White
Steve and Connie were very kind and answered all of my silly questions as I am a first time buyer from a dealership. I got a great car and had an even better experience!
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January 2023 by Daniel Kacynski
Brought my 2019 Trail Boss in for a set of new front brakes and while the service at the dealership was fine it’s the quality of work done on my truck wasn’t, I found 1 of my lug nuts in my driveway and when I inspected the rest of them every one was really loose. Now these are supposed to be torqued to a specific amount and if they was none would fall off or be loose. My family and I could’ve been in real danger if these where to fall off while driving down the road
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December 2022 by Carl Hofer
The girls in service are very exceptional people. We need more people employed like them. And thank you again.
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November 2022 by Craig Johnson
Everybody at Baldwin Chevrolet was great!! 2020 trail Boss Silverado broke down while traveling home to California. It was a very serious engine problem the staff at Baldwin and the technicians started to work immediately on it. Had it back by noon the next day back on the road. The most sufficient and caring Chevrolet dealer I have ever been to. I have always owned Chevrolets and I've been too many dealers.Thank you to the Baldwin group!!
