First Midwest Bank is known for its friendly and helpful staff who provide outstanding customer service. Many customers appreciate the professional and courteous attitude of the employees, who go above and beyond to assist with any banking needs. The staff is not only knowledgeable but also creates a welcoming environment, making banking a pleasant experience. Some customers feel a personal connection with the staff, considering them friends. Additionally, the bank offers convenient services, including free notarization for account holders and multiple branch locations with extended hours. Overall, First Midwest Bank is highly recommended for its excellent service and community-focused approach.