PetSmart is a large retailer offering a great variety of products for dogs, cats, birds, fish, reptiles, and small animals. The store is consistently described as clean. Staff are noted as extremely friendly, helpful, and knowledgeable, with specific praise for the morning crew and groomers who provide calming care and helpful advice. Services like grooming are highly regarded, and the store offers convenient options like online pickup and price matching local prices. Customers report quick service and a painless checkout process, leading to great experiences.