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February 2024 by Logan Kavanaugh
Ran my mom's check and it didn't go through But they never told her that then they Proceed to put a $1000 in her account from their bank And when her check still hasn't gone through, they take the $1000 back And then finally tell her that her check never went through to begin with and now she owes them a $1000.F u Academy bank A place filled with scammers and Liars
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January 2024 by Laurie Fang
Called to address an issues the branch manager I could go back to pick up my check then she has a teller call me to tell me they can't give me my check back the the teller told me if I ever go into their bank they will always hold my checks that I shouldn't go into their bank at all I will be switching to a new bank can't believe a teller would tell me that I am very dissapoint in the branch manager and the teller. The tellers name was angi yeah now I understand why people don't go to this bank
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November 2023 by Linda Vasquez
Awesome customer service and great happy people working there with happy face . Thank you staff❤️❤️❤️???
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October 2023 by C Landis
The customer service from Angie was out of this world! I would recommend this Bank to anyone!!!!
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October 2023 by Jake
useless and unhelpful bank. their app sucks, they don’t close your account when asked or even WEEKS after going to the bank to have it closed.
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August 2023 by JJ Sk8s
I had one of the best customer service experiences ever with Paige. She was extremely helpful and was two steps ahead of every question and concern I had. She went above and beyond and resolved my issue. I’m very thankful, and highly recommend banking with Academy.
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July 2023 by ThehuntVR YouTube
Amazing service and Andrea Austin was extremely helpful. Truly above and beyond
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July 2023 by Shirley Keaton
Aundrea Austin, I think she was very good and explained it to me very well
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July 2023 by Jayle Whitebear
Aundrea was very accommodating! Wonderful customer service!
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June 2023 by Alexis Wright
I have been with Academy for several years. I haven't had too many issues but for the issues I did have I felt that they shouldn't of happened. I've had times an amount over $500 was moved from account to the other for an $8 overdraft and held so I could not access it with out my permission. You have to pay $20 dispute payments or lose all tenor to start a new account. At the time i wanted to dispute a payment I could not start a new account because the account i have is no longer offered and i would of lost my tenure and lost my 1000 OD limit. Now I'm being advised that my overdraft limit changes daily. Ive had this account with a $1000 OD limit for years and only kept this account open for that fact in case its ever needed. Today I'm being told that this changes daily. Yes my account may overdraft before pay day however i always pay my fee's and have a current account. Customer service was no help and I'm not understanding how anyone can set up budgets when your bank is constantly changing the rules on you. Customer service agreed that they do not care if I am customer or not and ended the call. I will be leaving this bank after my next deposit. I need a bank that is constant and doesn't make new rules as we go.
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June 2023 by Vincent Woods
Always have been there to help fast quick service. I love everything about them.
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June 2023 by Anthony Walker
Been banking here for years I've became good friends with the staff members
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March 2023 by Jova Lopez
Tellers are so helpful and awesome!! Thanks guys
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December 2022 by Hayley Inglehart
Aundrea was amazing, she’s wonderful, she’s patient, very understanding and helpful with anything!!!!!
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December 2022 by Travis Taylor
Aundrea was very helpful and went out of her way to explain the process of the hold on our transaction!