-
February 2024 by Tristan Hayes
I brought a part from this location and it turns out the part I brought was a bad part , however when I tried to return the part not even 45 minutes after purchase the same man who sold me the part (Thomas) was now giving me the run around about returning the part for a new one or giving me back my money ....they were rude over the phone and worse when I was there in person .... dont go to Auto Zone in Raytown if your looking for fair friendly service ....especially if Thomas is working .....
-
January 2024 by Deb DiiBon
So helpful!!! Feiendly no matter how busy they are!!! ????♥️
-
January 2024 by M Bodine
Really helpful staff!
-
December 2023 by Sabrina W
I had to check my old battery, unfortunately I needed to purchase a new one…. The CSR was very friendly and helpful. After my purchase, I towed my car back to the store and . Thomas W , the manager, went over and beyond to see to it that my battery was installed correctly, and checked the starter because my car was still not starting. And he did it all with a great attitude , in a polo shirt during steady rainfall on Christmas Eve. Thank you Thomas! Merry Christmas
-
November 2023 by Christine Jones
My engine light came on, and my car was making strange sounds. I pulled into Auto Zone and didn't have to wait long for them to do a diagnostic test. Had my answer in less than 5 minutes. Thanks, at least I was able to find out what was wrong and take to the dealership already knowing.
-
November 2023 by Ricky Thompson
These guys provided great service, and I really appreciate them changing out my battery for me. Thomas is knowledgeable, friendly, provided great service, and is a model employee and deserves to be rewarded.I originally bought the battery from the AutoZone over by zona Rosa, and of course I threw my receipt away. The battery went bad, and my car would barely start. So I limped over to this AutoZone. Thomas was at the service desk. After explaining my situation, the only question that he asked for was my phone number. He pulled up the receipt, and gave me a replacement. The whole thing took about 6 minutes. I Will 100% come back to this AutoZone for help if I need anything for my car. Thank you!
-
November 2023 by Wesley Pope
The Mgr Jeff went above and beyond with customer service. Helped me identify the correct battery, and assisted me getting it in! I will continue to support this store.
-
November 2023 by Marci C
This place is great! Very helpful and friendly. Went to other AutoZones and couldn't get the right parts. They kept giving me wrong ones but this AutoZone was great knew exactly what I was looking for.
-
November 2023 by J Michael
The person I dealt with helped me select the right wiper blades and even installed them. Great customer service!
-
September 2023 by Jessica Matthews
I was having trouble with a phone mount I got for my car and also having trouble with a steering wheel cover lol the manager came out to help me it took him no time to figure everything out he was so patient and caring we laughed and figured it out. Thank you
-
September 2023 by Candice
I came into the AutoZone on Troost and the manager Tish greeted is openly and professionally. Tish was very open and honest. And she is a women who knows her stuff!!! Thank you Tish for helping us out. My services will be with AutoZone! #GirlPower #Thank you #AutoZonehaswonderfulstaff
-
August 2023 by Andrea Statler
I was just in auto zone this morning, august 19th at 9:30am waiting in line to be assisted. When it was my turn, I requested someone come out to my car and determine what the code is on my car that just popped up. A 6 foot tall lady with short hair handed me the tool they use to read the codes and says “Here you can do it yourself we’re busy.” And I said to her that I didn’t know how to plug it in properly and requested she or another person come and help me. She said “ I can’t leave the counter. You can either do it yourself or wait longer.” And I had already been waiting 15 minutes to get to my turn. And there were 4 other workers in the store who could man the counter.So, I went across the street to O’Reilly and they were happy to read the code with a smile and I even made sure to make a $50 purchase while I was there to support O’Reilly.Do better Auto Zone because Customer Service is NOT your strength.
-
August 2023 by Nina Sweeden
Great service,very quick to come help you out with anything and everything you need. Great kind people.
-
August 2023 by Stephanie Jenkins
The man that worked in the store was so rude to me the first time because I had my Bonnet on my head he didn't want to help me. So this last visit I got all dolled up hair done makeup on the same man was so nice he break his neck trying to help me
-
May 2023 by QueBee
Kudos to Keith! I really appreciate the time, patience. knowledge, and compassion that he showed me when I was having trouble with my car. His professionalism coupled with kindness is invaluable.
