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March 2024 by Rashid M. Bey
We clearly understand the reasoning behind the consistent one star reviews:I called 3-4 times at the least busiest time of day, right after they open and Google shows they're at half their normal frequency, and they didn't even answer to place me on hold during any of those calls. Remember, as their customer, they're holding onto MY money as THEIR business, and when they, neither in staffing nor in training, exhibit any priority to address the concerns of the customers, those customers will naturally warn others of the lapse in care and search for alternatives. I'm on the cusp of that right now after having multiple bank accounts and enjoying the relationship with a competing bank.
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September 2023 by Denver auston
I want to say my experience at BofA has all ways been a 5 star visit, That Andrea Gaage is corporate material for sure ,her customer service is in a class by itself,2nd to none, Andrea for sure has that "breaking out the good silverware" performance...Very Very helpful when it comes to international transactions...BofA should be happy to have her on their staff, because I am....thanks a bunch Andrea..Great job...
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August 2023 by Stephanie Tyler
Husband and son went to open a couple accounts, both managers that helped them were great.
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June 2022 by Alex Peasley
The bank was super understaffed. It’s the middle of the week, I arrived an hour after open. I spent another hour and 45 minutes waiting to be seen by the only Account manager here. There’s only one teller, that line is super long also and moving slower than molasses. The bank manager (Andrea) was super unprofessional. Even though she had a full lobby full of people she continued chatting with who seemed like a friend. If she was speaking with a client it was a super unprofessional conversation to have at work. It was even more unprofessional to continue to chat for 2 hours instead of doing her job. I’m extremely disappointed with the customer service at this location. I am a customer service supervisor and this is subpar customer service at best. And that’s being generous. After I wto finish chatting. She sat her computer typing and playing on her phone for another 10 minutes. Then she completely disappeared for another 15 minutes. Once she decided she finally wanted to help me she was super short and stand offish with me after she chatted with her friend for over 2 hours. This experience was absolutely unacceptable. I have never been treated so poorly by a bank.
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February 2022 by Connie Wooten
Walks into the Bank today, the guy @ front desk another man behind counter where tellers work. I proceeds to the counter to withdraw money. Then I’m told we don’t have any tellers. So the guy behind the counter isn’t trained to do what tellers do??? Maybe you should TRAIN all your employees to be multitask full in situations like this. Possibly put sign on FRONT door stating NO TELLERS!He also told me to use ATM…which the amount I need,I DON’T want it dispensed in all $20 bills.Why are you even open???This is CRAZY and I’ve been with this bank for over 20 years. Maybe I need to move my money to a credit union???
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January 2022 by Thomas Lemonds
It's a pity that a local bank will not even answer the phone.I called for an hour straight to ask a simple question but only got the automated response that they were all busy. Really? Too busy to answer the phone?Corporate America is doing their best to totally shut out their customers and avoid talking to them at all costs. This branch of BOA is no exception. When I actually go to this branch there is usually a line for the tellers with several other employees not helping. While the person standing by the ATM is friendly enough, it's telling that the attendant to the machine is the only one that is willing to talk to you. Banking is at the basic level is a people business yet BOA does it's best to avoid people, both customers and staff.
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January 2022 by Phantasma Magician Curtis
Great services at this location. Thank you to Andrea for all the great help. We opened an account quickly and learned a lot of helpful information. Thank you again.
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October 2021 by Levi Tanner
No drive thru won’t let you enter without mask took my money elsewhere
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August 2021 by Blake Adams
Horrible bank put holds on deposit for no reason been banking with them over 3 years now im about to change banks
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February 2021 by Joanna Flores
You would think by coming in as soon as they open you’d get out right away, well WRONG!!! Employees are so RUDE!!! There were couple employees not even coming up to help basically they help you out until they feel like it.
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December 2020 by Tennile Stovall
I know its covid but why are thet not open on the inside
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August 2020 by Marsha L.
Hire more people is an understatement. For property service, this bank provided two toll free numbers that literally had me on hold more than two hours per day. I am STILL on hold as I type and this is my third day trying to get some home service done. HIRE MORE PEOPLE!!!! I was being generous giving them two stars!!!
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November 2019 by MB W.
Made an appointment online to open an account with my teenage son, we arrived on time and only had to wait for a few minutes for a banker. While we were waiting a loud, angry and belligerent customer got into a shouting match with a manager. I was impressed by the way she handled him. She was polite but also stern. The banker that helped us was very friendly and made conversation a breeze while she serviced us. I am proud to be a member of this amazing bank.
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October 2019 by Terese Waldron
DO NOT bank with them ! They are horrible . Customer service sucks they will close your account and not give you a legit reason !
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August 2019 by Ashley Hughes
Just opened my account and already regret it. They have already lied to me than you get placed on hold for 45 minutes to an HR. Everybody told me not to bank with them and I wish I would of listened. The worse banking experience ever.
