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February 2024 by Cheryl
The oil change/inspection was thorough and completed in a timely manner. Each time I have gone to Firestone, I have been very pleased with the results.
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February 2024 by Angela Hilsinger
Great service thank you
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December 2023 by chalese henderson
The customer service was excellent! They answered my questions multiple times with no attitude outside of the desire to help. They were fast, efficient and respectful. I will be returning for any future services my car needs.
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November 2023 by Kelli Webb
Tonight I got a flat tire on my way home. I happened to be driving through Raytown, MO. I'm not from that area, it's about 40 minutes from my home. I was unlucky enough to get my flat tire at 4:40 pm on a Friday evening.I quickly pulled into Tires Plus. Google says they are open until 7pm. At the time, it was 4:40. The man at the desk said, "We are closing in 20 minutes, there's nothing I can do for you" . I asked if there was somewhere he could recommend that would be open past 5, and he recommended Firestone.I drove on my rim to Firestone. It was now 4:46. Google again claims that they stay open until 7. Firestone said, "We close in 16 minutes. I can't change your tire in that time." I explained that I wasn't from this area. If they couldn't help me, I'd probably need to stay there and wait for a tow truck. He offered to put enough air in my flat tire to get me to the next shop up the street. However, my tire was really flat, something had punctured it, and airing it up didn't work. He pointed out the next tire shop's sign, and said I should be able to make it there. He did not want me to wait for a tow.I drove to Calvert's Express auto service and tire. I got to Calvert's at 4:56. They were also closing, but the guy there said he would help me. He changed my tire, and had me driving out of his shop at 5:12. I highly recommend Calvert's, and I'm grateful that they have employees there that care about taking care of customers, rather than just trying to leave early on Friday night.
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October 2023 by Brittany Duman
I always get my car serviced here. Caring and very through. 10/10 customer service alive and well.
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September 2023 by Von Guthrie
Called at 12:30 on Labor Day to see if they could get me in for an oil change at 3:00, they were happy to help and told me bring it right in. Turned out I actually needed the appointment for 4:00 instead of 3:00, they changed it and still got me in on Labor Day and had me out before they closed at 5:00. Very affordable too, will definitely be bringing my car back in the future so long as everything continues to check out! Thanks for taking great care of your Lady customers ??
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August 2023 by Melissa McNeal
I was in a pinch and needed to get some work done on my vehicle before heading out of town. My normal location was booked so I thought I’d try Raytown, which was a first. I was able to get an appointment and to my surprise Clayton, the most awesome service manager ever from Lees Summit, was at this location now. Raytown has truly been blessed!. I’ve trusted Clayton taking care of our cars for about the last decade and have referred everyone because of his thoroughness and care. Thank you for helping my vehicle get prepped for my trip! I will be returning to this location in the future.
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August 2023 by Emily Schaeffer
I was in a hurry and needed some air in a tire that had unexpectedly gone super low. The team at Firestone was so kind and quick to help me out when I couldn’t find a gas station with a working air pump. They were super busy, but still were generous enough to help me out quickly so my infant daughter and I could get back on the road safely.
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July 2023 by Mkiylah Pearson
This location hasn’t updated their dates on google to them being closed at 5 pm and not 7pm. So please read this review before showing up at the location.
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July 2023 by Val Shanahan
They were able to get me right in, took very good care of me and my vehicle. I was kept informed of what was going on while I waited in their clean and comfortable waiting area. The employees were friendly and pleasant, and knowledgeable. I highly recommend this Firestone shop.
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July 2023 by Patty Morrison
Took my car to Firestone. The TIRE place, to get 2 front tires put on. Within a couple of days I was missing a hubcap because the TIRE place couldn't put the hubcaps on properly. This is the second time this has happened to me at this same store. Last time I lost 3 hubcaps in a week. They had the last one glued on.
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July 2023 by Samantha Moody
Evan is great, he knows his job and has great customer service. They did a great job.
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May 2023 by Aaron Kaberline
Good service, good people. Went there to patch a tire on my work van, they were quick and the price was right. The guy behind the counter was friendly, and so was the mechanic that fixed my van. What more can you ask for? They've got my business next time I need service
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May 2023 by Teresa “Teri Jo” Robinson
I needed a tire fixed that had a nail or something like that in it. I went up to Firestone in Raytown on 350 Hiway. That's the only place my car has ever been worked on and thankfully they have been minor problems. When I arrived, theee were a LOT of vehicles there waiting to be taken in to have something fixed on them. No one was there, one car was in a bay, and one garage door was up. I didn't see anyone working on any vehicles. The bays, I think, eight of them, only had the one vehicle in it as I stated above so that left six or seven open. I figured I wasn't going to even get seen that day, that they would want to give me another time and date.I went inside and said to the gentleman behind the counter, "So, a lot of cars but I don't see anyone available to work on any of them." They were at lunch, but one young man had just returned. The man behind the counter took care of me and gave my car to that first young man that had just arrives back from lunch.He had my tire done within 45 minutes. Also it was reasonably priced, actually a LOT cheaper than we thought it would be considering it being a Firestone and usually, sometimes, big name places like this one charge a lot more than the smaller repair shops. I totally trust this place for my car repairs, or just to look at it and give me an estimate.
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April 2023 by Danielle Johansen
Came here for a wheel balance and tire rotation. It was easy to schedule online, dropped off my car and about an hour or so later got a call and picked it up. The man at the front counter who checked me in was very nice and ready for me right as I walked in from my 11 AM appointment. Good service with them so far and will continue to go here for some services/repairs.
